Season 4 Episode 9: Behind the New IRS Office Boosting the Digital Taxpayer Experience
GovCIO Media & Research Podcasts
English - April 06, 2021 16:07 - 30 minutes - 41.8 MB - ★★★★★ - 14 ratingsTechnology Government leadership technology artificial augmented cyber cybersecurity emerging government intelligence news Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Season 4 Episode 8 - FDA's Tech Transformation Hinges on Data
The new Enterprise Digitalization and Case Management Office at the Internal Revenue Service, once just a procurement pilot, is incorporating innovative acquisition methods for technology and embracing customer experience principles to ramp up IT modernization efforts and reduce administrative burdens. Senior Advisor Mitch Winans, who helped stand up this office, discusses the progress made over the past nine months plus the partnership opportunities on the horizon.