Season 4 Episode 7 - Human-Centered Design Drives Veteran Experience Strategies

GovCIO Media & Research Podcasts

English - March 19, 2021 19:31 - 28 minutes - 39.1 MB - ★★★★★ - 14 ratings
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Previous Episode: Season 4 Episode 6 - Bridging the Gap Between Federal Contracting and HBCUs

Next Episode: Season 4 Episode 8 - FDA's Tech Transformation Hinges on Data

An attorney by trade who saw opportunity to improve the lives of veterans nationwide, Veterans Experience Office's Barbara Morton applies human touches to all aspects of a veteran's journey with the Department of Veterans Affairs. Morton discusses the digital technologies and user-centered research her office applies toward the development and measurement of tools that support benefits, health care and internal processes at the agency.