Season 4 Episode 21 - The IRS Plan to Modernize Online Experiences

GovCIO Media & Research Podcasts

English - October 14, 2021 17:11 - 27 minutes - 31.4 MB - ★★★★★ - 14 ratings
Technology Government leadership technology artificial augmented cyber cybersecurity emerging government intelligence news Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Season 4 Episode 20 - IRS Digitalization Office From Startup to Sustainment

Next Episode: Season 4 Episode 22 - FCC CIO Departs, Reflects on Public Service Career

The IRS is amid a huge technological modernization push, and leading its Office of Online Services is Executive Director Karen Howard. She brings a customer-centric approach to her leadership of various initiatives that are impacting the overall taxpayer experience. This includes the business transformation around technologies like digital chat, easy access to data and, of course, security of that data.