Season 4 Episode 20 - IRS Digitalization Office From Startup to Sustainment
GovCIO Media & Research Podcasts
English - October 05, 2021 16:08 - 29 minutes - 34.1 MB - ★★★★★ - 14 ratingsTechnology Government leadership technology artificial augmented cyber cybersecurity emerging government intelligence news Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Season 4 Episode 19 - 5 Tech Trends Shaping the Future of Federal IT
The IRS is undergoing large tech transformation efforts, and one office key to that is the now year-old Enterprise Digitalization and Case Management Office co-directed by Justin Abold-LaBreche. He shares his journey to the agency from the Department of Homeland Security and the U.S. military, and why he made these career pivots to technology. He also discusses efforts the office is tackling to improve the overall taxpayer experience with case management, automation tools in scanning files, and improved business processes.