How To Communicate Like The President (of the TRA) with Emily Williams Knight

Give an Ovation: The Restaurant Guest Experience Podcast

English - September 20, 2021 04:00 - 22 minutes - 15.6 MB - ★★★★★ - 4 ratings
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You've heard of her, now hear from her! Emily Williams Knight, Ed.D., is the President & CEO of the Texas Restaurant Association. With more than 50,000 restaurants employing 1.3M Texans and posting sales of 70B in 2019, in her first year, Knight is at the forefront of leading one of the most important industries through the COVID 19 pandemic.

On this episode, Emily and host Zack Oates discuss:

How Emily has successfully led restaurants in Texas and across the nation through the pandemic, and how restaurants can use the same communication skills with their guestsMistakes restaurants are making right nowSuccessful things restaurants are doing right nowMore

Thanks, Emily!