Workplace violence and aggression - why training is crucial

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For this episode we  talk about occupational violence and aggression – what it is, who it affects and how people can be educated and supported to manage situations where clients, the public, even co-workers, may become verbally or physically aggressive. 

According to Work Safe Victoria, occupational violence and aggression is when a person is abused, threatened or assaulted in a situation related to their work. It might come from anywhere – clients, customers, the public or even co-workers.

It’s a challenging issue for workplaces and employees, more so since the COVID-19 pandemic.

Our guests for this episode are:

Belinda Ellis
Belinda  is  ermha365’s Chief Operating Officer – Quality, Safeguarding and Risk, and a registered psychologist who has more than 15 years’ experience working within high risk and complex need service areas, including forensics.  She is passionate about progressive, clinically informed and evidence-based service provision and strives for positive intervention outcomes for individuals and communities.

Rod Catterall
Rod is a highly-sought after specialist in behaviour management, security and assessment and is regarded nationally as a leader in this area.  He is the director of Rod Catterall & Associates where he heads a team of specialists that provides education and training to organisations around Australia around occupational violence.

Find out more about Rod's work or get in touch with him via Rod Catterall & Associates, phone 03 9579 0800 or email [email protected]

In the conversation Rod mentions Dr Malini Singh, a partner at Rod Catterall & Associates who is the lead trainer in delivering Autism Training across Victoria. Rod also mentions Jody Barney who is lead trainer in delivering Disability Cultural Awareness Training (including specific to Aboriginal & Torres Strait Islander peoples) around Australia.

ermha365 CEO Karenza Louis-Smith hosts this episode.

Produced and co-hosted by

ermha365 provides mental health and disability support for people in Victoria and the Northern Territory. Find out more about our services at our website.

Helplines (Australia):
Lifeline 13 11 14
QLIFE 1800 184 527
13 YARN 13 92 76
Suicide Callback Service 1300 659 467

ermha365 acknowledges that our work in the community takes place on the Traditional Lands of many Aboriginal and Torres Strait Islander Peoples and therefore respectfully recognise their Elders, past and present, and the ongoing Custodianship of the Land and Water by all Members of these Communities.

We recognise people with lived experience who contribute to GET REAL podcast, and those who love, support and care for them. We recognise their strength, courage and unique perspective as a vital contribution so that we can learn, grow and achieve better outcomes together.