Episode 11: Why is a model of practice so important when supporting people with high & complex needs?

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This week on GET REAL, we look at what makes support successful when working with people with high and complex needs associated with mental health and disability.

At ermha365, where we specialise in delivering this kind of support, we have seen that having a shared approach and a common language – used consistently across our organisation –  is the key to supporting people safely and well. This model of practice is known to us as “the ermha way”.

The ermha way model of practice stems from Positive Behaviour Support frameworks, which acknowledge the universality of all human behaviour. This says that we all do the things we do for a reason. So, we need to understand that reason – to be curious, to dig deep, and be ‘behaviour detectives’ – to find out why people behave the way they do. 

Today you’ll get to hear a fascinating conversation about this topic between three experts in this area:

Karenza Louis-Smith, CEO of ermha365Cat Lancaster,  Executive Director of Lancaster Consulting Australia, who worked with the team at ermha365 to design the ermha way, and Teresa McClelland, Chief Operations Officer at ermha365. 

ermha365 provides mental health and disability support for people in Victoria and the Northern Territory. Find out more about our services at our website.

Helplines (Australia):
Lifeline 13 11 14
QLIFE 1800 184 527
13 YARN 13 92 76
Suicide Callback Service 1300 659 467

ermha365 acknowledges that our work in the community takes place on the Traditional Lands of many Aboriginal and Torres Strait Islander Peoples and therefore respectfully recognise their Elders, past and present, and the ongoing Custodianship of the Land and Water by all Members of these Communities.

We recognise people with lived experience who contribute to GET REAL podcast, and those who love, support and care for them. We recognise their strength, courage and unique perspective as a vital contribution so that we can learn, grow and achieve better outcomes together.