Are You Giving Your Customers the Best Possible Event Experience? (Episode 171)
GatherGeeks by BizBash: The Event Industry Podcast
English - November 04, 2019 23:08 - 41 minutes - 59.1 MB - ★★★★★ - 36 ratingsBusiness Arts Design designers launch party planning bizbash catering conferences eventplanning events eventtechnology Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Tips for Designing an Effective Conference Experience (Episode 170)
In this episode of GatherGeeks, BizBash C.E.O. David Adler and editor in chief Beth Kormanik hear from business marketing speaker David Avrin. He explains the difference between customer service and customer experience, and shares best practices for dealing with unhappy attendees, getting customers to come back every year, and ways to keep conversations going post-event. He also discusses the importance of scheduling downtime at meetings, the power of FOMO, how new technology will change presentations, speaker trends for the future, and more.
Download or subscribe to the show at bizbash.com/gathergeeks. Running time: 41:57.