Gain Grow Retain artwork

The sales to customer success transition within B2B SaaS w/ Dave Duke, MetaCX

Gain Grow Retain

English - July 07, 2020 15:00 - 7 minutes - 5.42 MB - ★★★★★ - 34 ratings
Entrepreneurship Business Management b2b saas growth customer success marketing sales software customer imperative enterprise Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Creating 'Channel' and 'Partner' success programs w/ Megan Macaluso
Next Episode: How should a company set up the organization to ensure customer success w/ Kristi Faltorusso

Jay joins Dave Duke of MetaCX around how customer success teams can examine the transition between sales and customer success.


There needs to be a strategic conversation that continues as the deal is closing with our sales team
A joint success plan can be a way to help create a smooth transition - keeping the customer and their outcomes at the forefront
Need to eliminate duplicate Information and create one continuous conversation with the customer


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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies.

Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach