How should a company set up the organization to ensure customer success w/ Kristi Faltorusso

Gain Grow Retain

English - July 09, 2020 15:00 - 31 minutes - 21.6 MB - ★★★★★ - 34 ratings
Entrepreneurship Business Management b2b saas growth customer success marketing sales software customer imperative enterprise Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: The sales to customer success transition within B2B SaaS w/ Dave Duke, MetaCX

Next Episode: Creating customer success w/ Daniel Cattini and Alex Truman

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound.

Our goal: to give tactical, direct advice to customer success leaders.

Today's segment:

Where should customer success report In the organization
How do move up Into the executive team
Build renewal and retention models In B2B SaaS organizations

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies.

Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach