Q&A w/ Kristi Faltorusso: Joint Success Plans, Customer Marketing and What makes a healthy customer

Gain Grow Retain

English - May 25, 2020 12:00 - 59 minutes - 40.6 MB - ★★★★★ - 34 ratings
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Previous Episode: Marketing strategy and metrics need to adapt within B2B SaaS | Chris Walker, Refine Labs

Next Episode: 'Sales' and 'Customer Success' in SMB B2B SaaS | Justin Welsh, The Official Justin

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.

Our goal: to give tactical, direct advice to customer success leaders.

Today's segment:

Joint Success Plans
Customer Marketing
Customer Health
Executive Sponsors
Top Qualities In CSMs

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach