Customer success is the closest to the customer w/ Kristi Faltorusso

Gain Grow Retain

English - July 24, 2020 11:00 - 35 minutes - 24.7 MB - ★★★★★ - 34 ratings
Entrepreneurship Business Management b2b saas growth customer success marketing sales software customer imperative enterprise Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Make your customer relationships more personal w/ Ethan Beute

Next Episode: A Chief Customer Officer can own Sales? w/ Adam Feigenbaum

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound.

Our goal: to give tactical, direct advice to customer success leaders.

Today's segment:

How can CSMs help launch a product
Transforming from bookings to customer success focus
Economics of a SaaS business and funding sources
Technology and content marketing helping long-tail retention

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach