Customer success delivering outcomes

Gain Grow Retain

English - April 28, 2020 14:00 - 9 minutes - 6.24 MB - ★★★★★ - 34 ratings
Entrepreneurship Business Management b2b saas growth customer success marketing sales software customer imperative enterprise Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: How customer success teams can leverage 'Success Plans'

Next Episode: Onboarding: the critical milestone in B2B SaaS

Jay joins Dave Duke of MetaCX around how customer success teams can help deliver outcomes for customers:

Talk for a few minutes about how MetaCX helps align to outcome delivery for customer success teamsData and analytics becomes a major point in this discussion to tie the strategy to outcomesCollaboration with customers Is a major asset to a customer success team - there needs to be a transparencyCustomer success plays like the go-to-market function more than we like to admit; they need to tie delivery to outcomes

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach