Front Office on Fire
13 episodes - English - Latest episode: about 4 years ago -Host, Ericka Tapia is a dental front office coach. Ericka helps front office team members get to the next level of their career through one on one coaching sessions, group coaching sessions, on-air coaching calls, and expert interviews. Learn how to break through limitations in your career and reignite the reason you chose a career in dentistry! Ericka is also an expert with team building and reconnecting disconnected teams. Meet Ericka and fellow listeners in our private Facebook group or at our front office conference, Front Office on Fire LIVE!
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Episodes
Behaviors of a Dental Embezzler with David Harris of Prosperident
April 14, 2020 03:28 - 27 minutes - 25.4 MBDo you know of a practice that has been a victim of embezzlement? The American Dental Association recently did a survey on observed behaviors exhibited by embezzlers. These behaviors included: possessiveness of workspace, reluctant to crosstrain, bullying, complaining, vacation reluctant, living beyond their means, and defensive attitude when questioned about their work. These outcomes were presented in a pie chart with a percentage so let me give you the top 3 percentages: number 1: Possessi...
Transform Dental Office Conflict
December 30, 2019 00:18 - 28 minutes - 26.4 MBIn this episode, host Ericka Aguilar talks about conflict among dental teams and how to manage workplace conflicts. Ericka offers tips on creating rules for conflict that will help your team feel heard and change thier mindset about conflict.
Where are all the GOOD Candidates?
November 11, 2019 17:15 - 24 minutes - 29.3 MBWhere are all of the good candidates? In this weeks episode we talk about why you may need to change your recruiting technique in today's employment market.
Treatment Coordination Framework
November 10, 2019 23:09 - 38 minutes - 44.9 MBIn this weeks episode host Ericka Tapia shares her Treatment Coordination framework that she has developed and used in her 24 year career in dentistry. Spending a significant amount of time in this space both in her career and now as a coach, Ericka covers the most common mistakes she has observed and provides solutions to take the stress of asking for money. Finally, she shares how she has had success with the "I need to think about it" objection.
Preview Episode
September 27, 2019 00:27 - 16 minutes - 15.3 MBHost Ericka Tapia shares her why behind launching a podcast dedicated to EVERYTHING front office. She talks about how she wants to help her front office co-workers get the most out of this industry and get to the next level of thier career by supporting them through this podcast and the private Facebook community.
Dental Town discussion with Founder and CEO Howard Farran DDS, MBA
August 31, 2019 22:42 - 36 minutes - 33.2 MBHost Ericka Tapia has a discussion with Howard Farran about the resources available to front office teams. Howard shares an interesting last take-away at the end of the episode that you won't want to miss!
Dental Office Manager Summercamp
August 17, 2019 04:17 - 52 minutes - 61.1 MBAs the Office Manager, we can get overwhelmed with our day to day routines. In this episode, Ericka talks about some of the ways you can keep your finger on the pulse of the practice, how to identify which stage your team is in, different managment styles and so much more valuable managemnt information.
How to be Authentic with your Staff and Patients with John Estefano
August 08, 2019 13:20 - 36 minutes - 69.4 MBThis week I had the privilege to interview a successful Dentalpreneur John Estefano. John has been in the dental field for over 12 years and has some amazing stories and tips on how to become your most authentic, genuine, and vulnerable self around your staff and patients.
How to Be A Great Biller
August 01, 2019 03:22 - 57 minutes - 108 MBHow to be a great biller? This episode we will be coving what skills you should have to be a successful dental biller? What to look for during the interview process, how to answer vital interview questions when interviewing to become a dental biller, and more. Listen now.
Front Office Overwhelm & Burnout
July 17, 2019 23:17 - 20 minutes - 38.6 MBIn this episode we discuss front office overwhelm. We wear many hates in the front and it's important that we are able to recognize burn out! Today's episode we talk about a few helpful tips and tricks to reduce overwhelm and stop you from becoming burned out and back on track in your career.
Customer Service and Why it is Vital to your Practice
July 10, 2019 02:04 - 28 minutes - 53.6 MBWhat is customer service? How can customer service help my dental business? Providing excellent customer service is dependent on you. This episode is geared towards private practices and solopreneurs, to help differentiate yourself from the corporate companies. Listen now and start providing exceptional customer service today.
How To Conduct a Winning Interview
July 02, 2019 23:59 - 22 minutes - 42.1 MBUNDERSTANDING THE IMPORTANCE AND IMPACT OF CONDUCTING AN INTERVIEW IS CRITICAL. NOT ONLY FOR THE EMPLOYER BUT FOR THE POTENTIAL EMPLOYEE AS WELL. LEARN HOW TO CONDUCT AN INTERVIEW IN A VARIETY OF SITUATIONS SO THAT INFORMATION, AND OBJECTIVE IS ACCURATELY OBTAINED.
How To Ace The Interview
June 27, 2019 07:00 - 23 minutes - 44 MBHave you ever left an interview feeling confused? Not really sure how the interview went because you felt like the interviewer didn't ask the right questions. In this weeks episode, we are going to talk about how to ace the interview? How preparing for an interview, and landing your dream job can be easier then it seems. Let's dive in, click the link below to listen to how you can ace your next interview?