Episode 101: Taking Bold Risks to Improve the Hotel Guest Experience

Friday Coffee Meet Up Podcast

English - October 02, 2019 21:09 - 43 minutes - 29.9 MB - ★★★★★ - 6 ratings
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Previous Episode: Episode 100: How VCs think About Early Stage Investing

Next Episode: Episode 102: Scaling Meaningful Company Culture

The key to success in the hospitality industry is creating a memorable and sharable guest experience. Yet for various reasons, hoteliers don’t spend their time on new, innovative guest initiatives. Those who do often find themselves fast-tracked to the top.

Bio
James Gancos is CEO & Founder of The Guestbook - a rewards and loyalty platform for over 700 independent & boutique brand hotels that utilizes cash back incentives to drive meaningful business results and higher guest engagement. Prior to founding The Guestbook, James held General Manager positions at the W Los Angeles, W Istanbul, and Planet Hollywood Resort & Casino in Las Vegas as well as Hotel Manager positions at the Sheraton Seattle and Sheraton Kauai Resort in Hawaii. He also worked for Starwood Hotels as Director of Operations for the North America Division and as a consultant at Ernst & Young. James graduated from Duke University with a Bachelor of Science in Economics and holds an MBA from the Harvard Business School.

URL: theguestbook.com/hoteliers
Email: [email protected]
LinkedIn: linkedin.com/company/theguestbk
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