On Customer Feedback & Reputation with Aaron Weiche
Found Bytes
English - June 12, 2019 11:00 - 38 minutes - 17.7 MB - ★★★★★ - 6 ratingsBusiness Technology local search small business marketing local business local seo digital marketing business marketing seo online marketing local marketing online presence Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
This week on Found Bytes, David Mihm talks with the GatherUp CEO Aaron Weiche all about customer feedback, online reviews, and online reputation management for local businesses.
In this episode you'll learn all about the ins and outs of gathering customer feedback, Net Promoter Scores and NPS surveys, asking the right amount of questions, SMS feedback, listening to your customers through reviews, first party reviews vs. third-party reviews, utilizing Google Reviews for future marketing, review gating, Yelp's Why, Netflix's new "Million Dollar Bully" movie, and so much more
Resources mentioned in this episode:
ThriveHive's free Grader Tool
Net Promoter Score
GatherUp
Follow our guest Aaron Weiche on Twitter @aaronweiche or email him at [email protected]. He's also the co-founder of MNSearch, a non-profit dedicated to education and standards awareness of search marketing community in Minnesota, as well as a partner in LocalU, a seminar series providing small business training in sustainable local search marketing. In addition to many speaking engagements, Aaron co-hosts The SaaS Venture podcast alongside Whitespark's Darren Shaw.