Food on Demand
32 episodes - English - Latest episode: 8 months ago - ★★★★★ - 8 ratingsFood On Demand connects the foodservice industry’s mobile ordering and delivery pacesetters and covers the ongoing transformation of how consumers discover, shop, order and consume food in a digital age.
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Episodes
Episode 31: Instacart goes public (+ Michael Boyan of Shake Shack)
September 15, 2023 21:02 - 35 minutes - 48.7 MBIn the 31st episode of the Food On Demand Podcast, hosts Tom and Bernadette interview Michael Boyan, director of digital operations at Shake Shack. They also cover Instacart’s big IPO and Kitchen United CEO Michael Montagano departing for Dog Haus.
Episode 30: The Domino's are falling for 3rd party delivery (+ Abhinav Kapur of Bikky)
August 11, 2023 16:39 - 44 minutes - 61.6 MBIn the 30th episode of the Food On Demand Podcast, hosts Tom and Bernadette interview Bikky co-founder and CEO Abhinav Kapur about the future of customer relationship management and loyalty in restaurants. They also cover MrBeast filing suit against Virtual Dining Concepts and Domino’s signing with its first third-party delivery provider—Uber Eats.
Episode 29: A conversation with Meredith Sandland and Carl Orsbourn about all things off-premises and their new book coming out in 2023
October 27, 2022 16:08 - 57 minutes - 79.2 MBIn the 29th episode of the Food On Demand Podcast, hosts Tom and Jared interview Meredith Sandland and Carl Orsbourn, authors of Delivering the Digital Restaurant, about their next book coming soon. They also cover the Kroger-Albertsons mega merger and Reef hitting a municipal snag in Texas and Pennsylvania.
Episode 28: A Deep-Dive into Off-Premises Packaging with Natha Dempsey, President of the Foodservice Packaging Institute
September 01, 2022 18:02 - 30 minutes - 42.1 MBIn the 28th episode of the Food On Demand Podcast, hosts Tom and Nick interview Natha Dempsey, president of the Foodservice Packaging Institute. As a preview for the upcoming Food On Demand Off-Premises Packaging Summit, they cover new products hitting the market, the rising issue of so-called forever chemicals, and bringing beverages and desserts into the delivery ecosystem.
Episode 27: Lower Carbon Drone Options + Rob Carpenter of Valyant AI
August 25, 2022 13:36 - 45 minutes - 62.7 MBIn the 27th episode of the Food On Demand Podcast, hosts Tom and Nick interview Rob Carpenter, founder and CEO of Valyant AI, an AI platform for quick-serve restaurants. They also cover dynamic pricing coming into the restaurant space, Waitr officially rebranding to ASAP, DoorDash and Uber Eats starting nationwide shipping, and a new study showing drones emitting much less carbon during deliveries.
Episode 26: Foodborne Fears for Mail-Order Fresh + Khanh Nguyen of Zalat Pizza
July 11, 2022 19:13 - 42 minutes - 59 MBIn the 26th episode of the Food On Demand Podcast, hosts Tom and Nick interview Khanh Nguyen, founder and CEO of Zalat Pizza, a pizza concept that does all its delivery via third-party platforms. They also cover the Daily Harvest foodborne illness outbreak, Kwali’s kitchen computer vision, Wonder’s eye-popping valuation and Just Eat Takeaway’s stock dropping on Grubhub sale concerns.
Episode 25: Takeout Gets a Makeover + Alex Vasilkin, co-founder and CEO of Cartwheel
June 21, 2022 18:24 - 43 minutes - 60.7 MBIn the 25th episode of the Food On Demand Podcast, hosts Tom and Nick speak with Alex Vasilkin, co-founder and CEO of Cartwheel, which is a company helping restaurants manage their delivery fleets and set up hybrid or fully in-house delivery. They also cover a new product improving delivery and takeout food quality, Deliverect’s virtual restaurant marketplace, Uber’s nationwide shipping and Dexai kitchen AI.
Episode 24: Eyeing Goodbye to 'Forever Chemicals' + Kristen Barnett, founder and CEO of Hungry House
April 26, 2022 18:08 - 43 minutes - 60 MBIn the 24th episode of the Food On Demand Podcast, hosts Tom and Nick interview Kristen Barnett, founder and CEO of Hungry House, a ghost kitchen bringing a rotating roster of notable chefs to New York City diners. They also cover McDonald’s hitting a huge digital sales milestone, a partnership accelerating the move to sustainable delivery packaging and the latest automation advancements from Miso Robotics.
Episode 23: Pump Prices Hit Delivery Drivers + Jason Chen of JustKitchen
March 16, 2022 20:26 - 41 minutes - 57.3 MBIn the 23rd episode of the Food On Demand Podcast, hosts Tom and Nick interview Jason Chen, the CEO of JustKitchen, a Taiwanese ghost kitchen brand that’s now expanding into North America. They also cover Starship raising $100 million, DoorDash buying Bbot, the possible implosion of Buyk and the impact of rising gas prices on delivery drivers.
Episode 22: Robots in the Kitchen, Robots on the Go + James Walker of Buyk
February 24, 2022 00:17 - 43 minutes - 60.6 MBIn the 22nd episode of the Food On Demand Podcast, hosts Tom and Nick interview Buyk CEO James Walker about scaling the ultra-fast grocery category. They also dive into DoorDash providing financing for restaurants, White Castle bringing Flippy bots into its kitchens, Grubhub partnering with 7-Eleven on convenience and Coco expanding its robotic delivery service to Austin.
Episode 21: Ghost Kitchens under the Microscope + Zhong Xu, CEO of Deliverect
December 09, 2021 18:32 - 41 minutes - 56.9 MBIn the 21st episode of the Food On Demand Podcast hosts Tom and Nick talk about the latest big DoorDash acquisition, ghost kitchen operational issues and Uber's new all-encompassing membership program. They also interview Zhong Xu, founder of order integrator and delivery experience company Deliverect about the competitive restaurant technology space, where the market is going and novel delivery use cases from across Europe.
Episode 20: Meredith Sandland and Carl Orsbourn, authors of “Delivering the Digital Restaurant” + Food On Demand Conference 2021
November 02, 2021 17:29 - 40 minutes - 55.7 MBIn the 20th episode of the Food On Demand Podcast, hosts Tom and Nick give a brief preview of this year’s Food On Demand Conference, and interview Meredith Sandland and Carl Orsbourn, authors of “Delivering the Digital Restaurant,” about delivery providers diversifying their offerings, the convergence of the grocery and restaurants, and how these changes will show themselves in the build form of suburbia.
Episode 19: Delivery Drones on the Rise + Dirk Izzo of NCR
September 16, 2021 17:58 - 43 minutes - 59.6 MBIn the 19th episode of the Food On Demand Podcast, hosts Tom and Nick talk with Dirk Izzo, president and GM of NCR’s hospitality division. They also cover Toast’s IPO, Alphabet’s Wing hitting the 100,000 drone delivery milestone, the rise of local delivery co-ops and the ongoing Proposition 22 debate about delivery drivers.
Episode 18: The Delivery vs. Dine-In Challenge + David Bloom of Capriotti's
August 25, 2021 02:10 - 49 minutes - 68.9 MBIn the 18th episode of the Food On Demand Podcast, hosts Tom and Nick talk with David Bloom, Chief Development and Operating Officer for Capriotti’s and Wing Zone. They also cover DoorDash’s new Full Service model that allows restaurants to outsource everything—even the cooking—at its ghost kitchens, WoodSpoon landing $14 million in funding, and the Food On Demand team’s delivery price inflation test comparing the cost of delivery to dining in.
Episode 17: Summer of 2021 Delivery Trends + Rishi Nigam of Franklin Junction
July 15, 2021 16:01 - 51 minutes - 71 MBIn the 17th episode of the Food On Demand Podcast, hosts Tom and Nick talk with Rishi Nigam, co-founder and CEO of Franklin Junction, which pioneered the host kitchen model bringing outside brands into under-utilized kitchens. They also cover Just Eat Takeaway finalizing its purchase of Grubhub, the rise of instant grocery delivery, Snackpass landing a big-dollar investment and delivery volumes remaining stable as we move into the peak of summer.
Episode 16: Drone to Table + Bobby Healy of Manna and Brody Sweeney of Camile Thai Kitchen
April 15, 2021 04:39 - 56 minutes - 77.3 MBIn the 16th episode of the Food On Demand Podcast, hosts Tom and Nick talk with Bobby Healy, founder of Manna, a drone delivery as a service provider, and Brody Sweeney, director, Camile Thai Kitchen, about their ongoing work delivering meals to customers in Ireland. They also cover Olo’s IPO, DoorDash suing Olo, Fuku’s rough delivery-only debut in Houston and the staying power of virtual restaurants as the pandemic slowly recedes.
Episode 15: The Permanent Appeal of Delivery + Nabeel Alamgir of Lunchbox
March 04, 2021 00:37 - 48 minutes - 66.7 MBIn the 15th episode of the Food On Demand Podcast, hosts Tom and Nick talk with Nabeel Alamgir, founder and CEO of Lunchbox. They also dive into the rise of software platforms specifically designed for virtual restaurants, DoorDash acquiring Chowbotics, and also how their own dining and delivery habits are permanently changed because of the pandemic.
Episode 14: Celebrity Virtual Restaurants + Geoff Alexander of Wow Bao
January 21, 2021 17:51 - 46 minutes - 64.2 MBIn the 14th episode of the Food On Demand Podcast, hosts Tom and Nick talk with Geoff Alexander, president and CEO of Wow Bao and a managing partner at Lettuce Entertain You. They also cover the National Restaurant Association's new guidelines for delivery providers, an Ohio city hiring its own delivery drivers, and the rise of celebrity-backed virtual restaurants.
Episode 13: Going Public and Going Digital + Chris Monk of Your Fare
December 03, 2020 20:08 - 42 minutes - 39.2 MBIn the 13th episode of the Food On Demand Podcast, hosts Tom and Nick talk with Chris Monk, founder and CEO of Your Fare, an order integration and logistics company that recently acquired Pronto and Beyond4. They also cover DoorDash’s imminent IPO, Chipotle’s first digital-only kitchen, Ordermark raising $120 million and California voters approval of Proposition 22 that allows delivery drivers to remain independent contractors.
Episode 12: Emerging Delivery Innovations + Ilir Sela, the founder and CEO of Slice
October 07, 2020 22:07 - 46 minutes - 63.7 MBIn the 12th episode of the Food On Demand Podcast, hosts Tom and Nick talk with Ilir Sela, the founder and CEO of Slice, an online marketplace exclusively for independent pizzerias that recently crossed $1 billion in transactions. They also cover drone deliveries of pad thai in the U.K., electric delivery vehicles on campuses and beyond, Inspire Brands investing in ItsaCheckmate and Amazon going deeper into grocery delivery.
Episode 11: Delivery, Acquisition, and the Future + Meredith Sandland and Christine Barone
July 29, 2020 16:33 - 46 minutes - 64.6 MBIn the 11th episode of the Food On Demand Podcast, hosts Tom and Nick speak with Meredith Sandland, the former COO of Kitchen United who’s writing a book called Delivering the Digital Restaurant, and Christine Barone, CEO of True Food Kitchen. They also dive into Waitr’s latest financial results, Uber buying Postmates, CloudKitchens’ new drive-thru facility in LA, and C3's upcoming mega food hall/ghost kitchen project on Manhattan’s west side.
Episode 10: Delivery in the time of Covid-19 + Wingstop CEO Charlie Morrison
May 19, 2020 15:43 - 43 minutes - 60.2 MBIn the 10th episode of the Food On Demand Podcast, hosts Nick and Tom speak with Wingstop CEO Charlie Morrison about how his brand has bucked the trends by growing sales during the pandemic. They also dive into rumors that Uber might buy Grubhub, cities capping delivery fees, Drizly delivering weed and cracks spreading in the grocery supply chain.
Episode 9: Progress Over Perfection + Don Fox (CEO of Firehouse) and Charles Watson (CEO of Tropical Smoothie Cafe)
April 15, 2020 19:36 - 1 hour - 85.9 MBIn the latest episode of the Food On Demand Podcast, hosts Nick and Tom speak with Don Fox, the CEO of Firehouse Subs, and Charles Watson, CEO of Tropical Smoothie Cafe, about how they’re adapting their brands to weather the pandemic storm. They also discuss Panera getting into the grocery game, and the novel JoyRun delivery service accelerating its national rollout.
Episode 9: Progress Over Perfection
April 15, 2020 19:36 - 1 hour - 85.9 MBIn the latest episode of the Food On Demand Podcast, hosts Nick and Tom speak with Don Fox, the CEO of Firehouse Subs, and Charles Watson, CEO of Tropical Smoothie Cafe, about how they’re adapting their brands to weather the pandemic storm. They also discuss Panera getting into the grocery game, and the novel JoyRun delivery service accelerating its national rollout.
Episode 8: Virtual Kitchen on the Rise + Kelly Seeman of Uber Eats
March 02, 2020 20:04 - 38 minutes - 35.6 MBIn the eighth episode of the Food On Demand Podcast, hosts Nick and Tom talk about possible M&A action on the delivery space, U.S. virtual kitchen investment reaching $600 and speak with Kelly Seeman, head of enterprise relations at Uber Eats.
Episode 7: Grubhub gets into POS while Instacart adds hot food + Alex Canter of Ordermark
February 03, 2020 19:46 - 38 minutes - 43.7 MBTom and Nick discuss Grubhub’s big move into delivery integration, as well as Instacart getting into the prepared meal game. Ordermark founder and CEO Alex Canter talk about big changes to the marketplace, as well as the operational cornerstones to succeed with his Grilled Cheese Heaven virtual restaurant.
Episode 6: Delivery Bots in the Bike Lane + Chris Baggott of ClusterTruck
January 06, 2020 17:46 - 41 minutes - 48 MBIn episode six of the Food On Demand Podcast, hosts Tom and Nick interview ClusterTruck CEO Chris Baggott, which recently inked a deal with Kroger grocery stores. They also look at new delivery bots designed to operate in bike lanes, Google going deeper into delivery and the ongoing turmoil at Waitr.
Episode 5: Delivery Models of the Future + Fred LeFranc of Results thru Strategy
December 16, 2019 17:56 - 39 minutes - 45 MBIn episode five of the Food On Demand Podcast, Fred LeFranc of Results thru Strategy joins Nick and Tom for a discussion of the shifting delivery landscape, along with the coming rise of delivery aggregators like FoodBoss, ClusterTruck’s new partnership with Kroger and a landmark new federal certification for drone deliveries coming to a sky near you.
Episode 4: The Fast Growth of Food Delivery + Noah Glass of Olo
November 05, 2019 19:00 - 41 minutes - 56.6 MBIn the fourth episode of the Food On Demand Podcast, hosts Tom and Nick discuss Deliveroo’s European ghost kitchen and virtual restaurant operations, Google’s latest moves in delivery, the opening of the first DoorDash Kitchens in California and Grubhub’s difficult third quarter that’s led many to question the delivery space’s long-term prospects. The featured guest is Noah Glass, CEO and founder of Olo, which is the largest restaurant delivery software player in the industry.
Episode 3: What's Ahead in Food Delivery + Nate Pollak of The American Grilled Cheese Kitchen
October 02, 2019 04:00 - 35 minutes - 49.4 MBIn Episode 3, hosts Tom and Nick discuss the latest in virtual and ghost kitchen operations, as well as regulation news likely to have an effect on the food service industry--specifically food delivery services like Uber Eats, Grubhub, etc. The featured guest is Nate Pollak, CEO of The American Grilled Cheese Kitchen. They discuss a shared love for all things cheese, as well as the future of delivery for traditional sit-down restaurants.
Episode 2: Delivery Networks Thriving and Dying + Alex Ware of Foodsby
September 03, 2019 04:00 - 27 minutes - 37.5 MBHosts Tom Kaiser and Nick Upton take a look at some of the latest news in the food on demand industry. This episode includes a recent M&A transaction, a look at which delivery networks are thriving and which are dying, and how some state laws are effecting the industry overall. They also interview Alex Ware, President of Foodsby. He discusses the market that Foodsby is serving and where it is headed.
Episode 1: The Future of Commercial Kitchens + Jim Collins of Kitchen United
July 16, 2019 16:08 - 30 minutes - 41.9 MBHosts Tom Kaiser and Nicholas Upton present their inaugural episode of the Food on Demand Podcast. They provide insights on the latest trends in food delivery, including the emergence of mobile commercial kitchens. Jim Collins, CEO of Kitchen United, also joins the show to discuss his journey of innovation and how it has helped restaurant owners right-size their kitchen operations.