![FNO: InsureTech artwork](https://is3-ssl.mzstatic.com/image/thumb/Podcasts113/v4/41/82/65/4182651f-728f-ec44-1285-cf4267a4323b/mza_8808022232363131961.jpg/100x100bb.jpg)
Ep 119 – CSAA Insurance Group Claims Homeowners Operations Process Manager, Dr. Theresa Young
FNO: InsureTech
English - March 19, 2021 19:29 - 46 minutes - 64.2 MB - ★★★★★ - 26 ratingsTechnology Business technology insurance insuretech insurtech Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Ep 118 – Insuretech 2021, featuring Caribou Honig & Martha Notaras
Next Episode: Ep 120 – One Inc President & CEO, Chris Ewing
On this episode of FNO: InsureTech we talk with Dr. Theresa Young, Claims Homeowners Operations Process Manager at CSAA Insurance Group, a AAA Insurer (CSAA).
As a former guest on our podcast, featured on our Bonus Episode featuring the Elevate 2020 Conference, Dr. Theresa Young returns to the podcast for her first formal episode! As a leader in her organization, Theresa has a very unique and opportunistic perspective on claims, which has allowed her to innovate and evolve the claims process at CSAA.
Join Theresa, Rob, and Lee as they discuss: being progressive in homeowners claims, the continual process of innovating claims processes, the pursuit of straight-through processing; “artisans” and approaching claims as an art; and more.