Change Management in the Service Industry with Jim Robinson
Service Evolution
English - November 18, 2022 13:00 - 33 minutes - 26.7 MB - ★★★★★ - 7 ratingsMarketing Business facility construction facility management Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Show Notes:
(0:43) Introduction to Jim
(1:19) Jim’s Management Style
(2:39) The Best Approach for Implementing Change
(5:07) Balancing Efficiency with Implications
(6:30) Ensuring Thorough Communication
(8:11) Measuring the Success of Change
(10:33) The Importance of Self-Assessment
(11:24) Pitfalls to Avoid When Implementing Change
(14:18) Learning from Confusion
(18:53) Advice to Leaders Implementing Change
(20:54) Prioritizing Change
(22:38) Handling Employee Resistance as a Leader
(26:02) Fostering a Culture That Embraces Change
(28:36) Technologies' Impact on Change
Links:
CGP Maintenance & Construction
Quotes:
“Implementing change is no joke and it depends on what you’re changing. If there’s a team to buy into what you’re going to change, this is important. It will change automatically and very organically. If there’s a vision that has to be cast to get the buy-in, then as a leader, you have to be able to paint the picture.” - Jim Robinson, (2:46)
“You have to slow down if you’re going to implement change because you’re communicating at different levels. We have to make sure we’re walking the same walk with them so they have some clarity as to what that change looks like.” - Jim Robinson, (11:56)
“We have an obligation to do something for the greater good and we do that first within us and then we do it with our team. That’s critical. And if you’re the one resisting change, you're going to work yourself out of a job and if you own the company, your company is not going to survive it.” - Jim Robinson, (19:51)
“Pushback and resistance are forms of natural growth because we’re born feeling inadequate at some level. We feel like we’re not worthy of accomplishments. Because of that we resist, but we have to be able to work past that and sometimes we need somebody to walk with us.” - Jim Robinson, (24:52)