Service Evolution
168 episodes - English - Latest episode: about 1 month ago - ★★★★★ - 7 ratingsService Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.
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Episodes
Mastering Talent Magnetism with Clifton Savage
March 15, 2024 12:00 - 57 minutes - 78.4 MBSummary In this engaging and informative episode of the Service Evolution Podcast, Shawn Black co-hosts a dynamic discussion on the art of attracting top talent and mastering talent magnetism with Jim Robinson and special guest Clifton Savage. Clifton, founder and CEO of Service Leaders Society, has fifteen years of experience and a deep understanding of the contracting and manufacturing world. This episode dives deep into the crucial aspects of creating a workplace environment tha...
The Customer Service Revolution: Why It's Trending in the Service Industry
February 16, 2024 13:00 - 43 minutes - 59.2 MBSummary In this conversation, Shawn Black and Jim Robinson discuss the latest customer service trends in the service industry. They emphasize the importance of customer service and the shift from a nice-to-have personal touch to a must-have while exploring the blurring line between a company's brand and its customer service. Additionally, they delve into the impact of technology, including messaging and chatbots, on customer service, as well as the responsible use of customer data....
Navigating 2024's Customer Service and Leadership Trends
February 02, 2024 13:00 - 40 minutes - 56 MBSummary In this episode of Service Evolution, Shawn Black and Jim Robinson explore the transformative landscape of customer service and leadership in 2024. They discuss the nuanced challenges of maintaining company culture in a remote work environment and the necessity of clarity in communication and face-to-face interactions. Additionally, they explore the shift toward automated services, sparking the balance between AI implementation and understanding customer needs. Lastly, Jim ...
Creating Unforgettable Customer Experiences with Jim Knight
January 12, 2024 13:00 - 46 minutes - 63.9 MBSummary Get ready for a high-energy episode of Service Evolution as hosts Shawn Black and Jim Robinson sit down with world-renowned keynote speaker, best-selling author, and podcast host, Jim Knight. As a training and development expert, Jim teaches organizations of all sizes how to attain their own “rock star” status. Jim utilized his experiences and natural-born creativity to consistently develop cutting-edge training concepts, which have won numerous outstanding awards. Addition...
The Fine Line Between Micromanaging and Mentoring
December 22, 2023 13:00 - 38 minutes - 53.5 MBSummary On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. In this insightful episode, Shawn and Jim unravel the complexities of leadership and explore the potential pitfalls of micromanagement, even when things appear to be running smoothly. Additionally, they discuss the warning signs that leaders m...
Navigating the Leadership Tightrope: Overpromising, Under Delivering, and Reaching Too Far
December 15, 2023 13:00 - 30 minutes - 41.5 MBSummary On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. In this thought-provoking episode, Jim and Shawn explore the intricate dynamics of leadership, particularly the perils of overpromising, underdelivering, and the relentless pursuit of excellence. They delve deep into the precarious balance lea...
Mastering B2B Content Magic: ABM, AI, & More W/ Sarah Noel Block
November 10, 2023 13:00 - 32 minutes - 44 MBSummary Join hosts Shawn Black and Jim Robinson as they explore the essentials of content marketing, advanced strategies like account-based marketing (ABM) and artificial intelligence (AI), and the transformative power of workshops. In this enlightening episode, special guest and marketing guru Sarah Noel Block expands on the art of content marketing in the B2B realm and unearths actionable insights that will elevate your B2B content marketing game. Show Notes (1:54) Introduction...
Keeping It Real: Navigating Virtue Signaling in Service
October 20, 2023 12:00 - 38 minutes - 53.4 MBSummary In this episode of Service Evolution, host Shawn Black and resident expert Jim Robinson delve into the intriguing topic of Virtue Signaling in the service industry. They define and demystify virtue signaling, explore its implications, and provide guidance on recognizing and avoiding this potential pitfall. The discussion highlights the importance of authenticity in actions and communications. In the second segment, they shift the focus to navigating authenticity, offering r...
Engaging Audiences in a Crowded World: Unveiling the Secrets to Lasting Impact for your Service Business
October 13, 2023 12:00 - 45 minutes - 62.1 MBSummary On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. Shawn and Jim have an insightful conversation on today’s evolving marketing landscape and how businesses can stand out in an increasingly overcrowded marketplace. They discuss the transformations sweeping throughout the marketing world, includ...
Mastering Influence: Your Key to Success
October 06, 2023 12:00 - 40 minutes - 56 MBSummary On this episode of Service Evolution, hosts Shawn Black and Jim Robinson continue their insightful conversation on success in the service industry with the incredible Ria Story, a leading speaker, author, coach, and podcast host. In Ria’s most recent book, The Ladder of Influence, the author provides a powerfully simple five-step framework that will help you realize practical steps you can take to increase your influence and become a more effective leader. Throughout the ep...
Breathing Easier: Revolutionizing Air Quality, Health, and Energy Efficiency
September 01, 2023 12:00 - 48 minutes - 110 MBSummary On this episode of Service Evolution, hosts Shawn Black and Jim Robinson explore revolutionary air purification technology with Sissi Liu, CEO and co-founder of Metalmark Innovations. Metalmark is making its indelible mark on the service industry on beyond, striving to combat air pollution and enhance indoor air quality. Throughout the episode, the trio discusses the inception of Metalmark and how it was inspired by nature’s own ingenious designs, as well as how its groundb...
Breaking Through Barriers: Overcoming Obstacles in Service Industry Success
August 25, 2023 12:00 - 39 minutes - 91.4 MBSummary On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dive into the hurdles that service industry professionals face every day. They discuss how a positive mindset can transform an obstacle into an opportunity, the importance of decision-making and accountability, and how se...
The Power of Atmosphere: Creating an Environment for Exceptional Service
June 16, 2023 12:00 - 39 minutes - 90.3 MBSummary On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dissect the impact that atmosphere and environment have on organizations and their success. The pair explores how intentionally designing your physical, cultural, and digital environments can elevate performance and del...
Building Trust through Empathy: Unleashing the Power of Service Excellence
June 02, 2023 12:00 - 36 minutes - 83.2 MBSummary On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim explore the transformative power of empathy and trust in the service industry. They discuss why empathy and trust are the bedrock of exceptional service experiences, and they offer a few practical strategies for fosteri...
Rise Above: The Power of Persistence and Resilience in the Service Industry
May 26, 2023 12:00 - 48 minutes - 110 MBSummary On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim delve into the transformative power of persistence and resilience in the dynamic world of the service industry. From demanding customers to unforeseen challenges, they explore how these essential traits can elevate busine...
Cultivating Success: Insights on Impactful Habits in the Service Industry
May 19, 2023 12:00 - 34 minutes - 78.8 MBSummary On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Jim discusses how he has identified, implemented, and maintained the essential habits that have contributed to his thriving business. He dives deep into how he’s used these impactful habits to create exceptional customer experiences, e...
Crafting Your Service Brand: Creating a Lasting Impression on Customers
May 05, 2023 12:00 - 41 minutes - 94.5 MBSummary On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenance and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim discuss the importance of how service businesses brand themselves. The pair covers branding success stories, challenges, and advice that every business can learn from, whether it’s part of the service industry or not. Sh...
Exploring Restaurant Facility Management: Leadership, Success Stories, and Career Advancement Strategies with RFMA
March 17, 2023 12:00 - 31 minutes - 71.3 MBSummary: On this episode of Service Evolution, hosts Shawn Black and Jim Robinson sit down with Bevin McPherson, a regional facilities manager for Inspire Brands, a multi-brand restaurant company whose portfolio includes some of the largest worldwide fast-food restaurants. Bevin is a prominent member of the Restaurant Facility Management Association who shares her insights on leadership, success stories, and strategies for career advancement in restaurant facility management. Thro...
Unlocking the Power of Inclusion
February 17, 2023 13:00 - 33 minutes - 26.7 MBSummary: On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout this episode, Shawn and Jim delve into the role of inclusion policies and practices and how team building promotes leadership development. They discuss how to establish an atmosphere of diversity in the workplace, the benefits of inclusion i...
Uncovering the Impact of Paid Leave Policies on Today's Workforce
February 10, 2023 13:00 - 35 minutes - 28.5 MBSummary: On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout this episode, Shawn and Jim delve into the world of paid leave policies and explore how the great resignation of 2020 changed employers' approach to employee compensation and benefits. They discuss what businesses must consider when designin...
Leadership Trends from 2022 and What Is about to Change
February 03, 2023 13:00 - 32 minutes - 26 MBSummary: On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s 37 years as CEO of CGP Maintenance and Construction Services, he has garnered extensive experience guiding teams through periods of change and managing how seamlessly they adapt. Throughout this episode, Shawn and Jim discuss how leade...
Introducing Service Evolution
January 27, 2023 13:00 - 28 minutes - 22.5 MBSummary: Join us as we introduce you to the next Evolution in our podcast journey. Service Evolution is the premier podcast for service industry professionals, providing insight and advice to help listeners advance in their careers, learn new skills, and make a positive impact. Our podcasts feature interviews with experts, advice from successful leaders, and inspiring stories of success. Whether you're new or experienced, Service Evolution can help you take the next steps toward s...
How Communication Plays a Part in Adaptive Work Management
January 13, 2023 13:00 - 42 minutes - 34.2 MBSummary: On this episode of FM Evolution, host Shawn Black sits down with Aaron Shultz, principal consultant at A.W. Shultz Training, a professional consulting service that helps organizations with maintenance work management. With over twenty-five years of experience, Aaron is also the founder of the Maintenance and Reliability Institute and the author of six work management related publications. In this episode, Shawn and Aaron discuss the impact of adaptive work management, the...
Unlocking Facility Management Efficiency with Pixly.ai
January 06, 2023 13:00 - 31 minutes - 25.5 MBSummary: On this episode of FM Evolution, host Shawn Black sits down with Lee Mills, co-founder and CEO of Pixly, a mobile application that allows users to collaborate on projects by making it easy to instantly capture, tag, and share project photos from anywhere. Lee has been in the technology space for over two decades, gaining experience launching new products, raising capital, and scaling startups. In this episode, Shawn and Lee discuss the benefits Pixly provides facility man...
Why So Many Employees Are “Quietly Quitting” and What Leadership Can Do to Prevent It
December 23, 2022 13:00 - 31 minutes - 25.6 MBSummary: On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenance and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s thirty-seven years as CEO of CGP Maintenance and Construction Services, he has successfully led his team through periods of uncertainty and developed a winning culture in the process. In this episode, Shawn and Jim discuss the trend of quiet q...
Developing Future Leaders with Brian French
December 16, 2022 13:00 - 44 minutes - 35.7 MBSummary: On this episode of FM Evolution, hosts Shawn Black and Jim Robinson were joined by Brian French, a leadership creator, teacher, and coach at Harmonic Learning, a business consulting service that partners with client organizations to create leadership development experiences. Besides his extensive learning and development background, Brian is also a professional musician and infuses musical themes within the content created by Harmonic Learning. In this episode, Shawn, Jim...
The Gift of Effective Feedback
December 09, 2022 13:00 - 47 minutes - 38.1 MBOn this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Stormy Friday, the president of The Friday Group, a woman-owned facilities management consulting firm. With over forty years of experience in the FM industry, Stormy has gained international recognition and lectured at FM conferences in over thirty countries. In this episode, Shawn, Randy, and Stormy discussed the best practices for giving and receiving feedback, when it’s the right time to ask for con...
Change Management in the Service Industry with Jim Robinson
November 18, 2022 13:00 - 33 minutes - 26.7 MBShow Notes: (0:43) Introduction to Jim (1:19) Jim’s Management Style (2:39) The Best Approach for Implementing Change (5:07) Balancing Efficiency with Implications (6:30) Ensuring Thorough Communication (8:11) Measuring the Success of Change (10:33) The Importance of Self-Assessment (11:24) Pitfalls to Avoid When Implementing Change (14:18) Learning from Confusion (18:53) Advice to Leaders Implementing Change (20:54) Prioritizing Change (22:38) Handling Employee Resistan...
Exploring FM in Trinidad & Tobago
November 04, 2022 12:00 - 39 minutes - 32 MBSummary This week, host Shawn Black is joined by Randy Olson, the leading design and distribution implementer of the ProFM Credential Program, for another special episode of FM Evolution. Shawn and Randy sat down with Kristed Herbert and Keith Spencer from Cerebrii Solutions Global to discuss FM in Trinidad and Tobago. Cerebrii is a training and consultancy firm based in Trinidad and Tobago specializing in facilities management, project management, and real estate and property mana...
How Leaders Keep Teams Engaged and Optimally Performing
October 28, 2022 12:00 - 34 minutes - 27.7 MBSummary: On this episode of FM Evolution, host Shawn Black was joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s 37 years as CEO of CGP Maintenance and Construction Services, he has garnered extensive experience keeping teams engaged in order to optimize overall performance. In this episode, Shawn and Jim discussed the differences between leading a team...
NFMT Remix Preview 2022
October 21, 2022 12:00 - 32 minutes - 25.7 MBSummary: On this episode of FM Evolution, host Shawn Black sits down with Randy Olson and Amy Brown. Randy is the leading design and distribution implementer of the ProFM Credential Program, and Amy Brown is the director of events and education at Trade Press Media Group, a business-to-business media company. Throughout the episode, Shawn, Randy, and Amy discuss the upcoming NFMT Remix conference in Las Vegas and what the individuals attending can expect. Thanks for tuning in! ...
Inspiring Students to Fill the FM Gap
September 23, 2022 12:00 - 31 minutes - 25.2 MBSummary: On this episode of FM Evolution, hosts Shawn Black and Randy Olson sit down with Jim Zirbel, a chairman at FM Pipeline Team, Inc., an organization that aims to engage, enlighten, and energize the next generation of facility management professionals. Jim's focus is on organizational governance and policy implementation as the FM Pipeline program grows across the United States. Throughout the episode, Shawn, Randy, and Jim discuss the program FM Pipeline offers and the talen...
The Battle for Authenticity
September 16, 2022 12:00 - 46 minutes - 37 MBSummary: On this episode of FM Evolution, host Shawn Black sits down with Josh Pringle, the executive vice president of CO2Meter, Inc., a business that designs and manufactures scientific devices for gas detection and monitoring. With over twenty-five years of experience, Josh has proven success in operationalizing comprehensive marketing strategies and managing complex initiatives. Throughout the episode, Shawn and Josh discuss the importance of being an authentic leader and how t...
Creating a Culture of Commitment in Your Business
September 02, 2022 12:00 - 36 minutes - 29 MBSummary: On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s thirty-seven years as CEO of CGP Maintenance and Construction Services, he has successfully developed a caring culture that encourages open communication and growth. In this episode, Shawn and Jim discuss creating a culture of trust, the imp...
2022 FM Research Ties Training To Staff Retention
August 05, 2022 12:00 - 35 minutes - 28.8 MBOn this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Eileen McMorrow, founder of The McMorrow Reports Facility Management & Design Insights. With thirty-plus years as a journalist covering the facilities management and design industry, Eileen has extensive experience working closely with facility managers, architects, engineers, and building management professionals, helping them with the challenges of maintaining workplaces, optimizing productivity, inv...
The Importance of Staying Connected with Your Team at Work
July 15, 2022 12:00 - 42 minutes - 33.8 MBShownotes: (0:37) Introduction to Jim (2:38) Technologies Influence on Being Disconnected (8:20) Dealing with Remote Teams (11:46) Reconnecting Teams with Each Other (12:53) Disconnection Fatigue (22:10) The Power of Saying No (28:20) Helping Teams Deal with Loneliness (34:55) How to Be More Present (38:34) Expanding Attention Spans (39:55) Closing Thoughts Links: Shawn Black Jim Robinson Quotes: “...Let’s embrace the thing. Everything worth having can be a figh...
Surviving the Labor Shortage Using Technology in FM
July 08, 2022 12:00 - 31 minutes - 25.6 MBShow Notes: (0:39) Introduction to David (1:50) Introduction to ARC (4:53) What AI Is Being Used in FM (6:29) AI in the Next Ten Years (9:38) How Mobile Technology Is Changing FM (12:19) Challenges with Mobile Technology (14:41) Are We Too Reliant on Mobile Technology? (19:06) How Digital Storage Is Impacting FM (22:15) Data Breach Concerns (30:02) Advice to FMs Links: Shawn Black David Trask ARC Quotes: “It’s made our lives a lot easier. I think the challenge...
Leadership, the Great Results Puzzle with Jim Robinson
July 01, 2022 12:00 - 42 minutes - 34.5 MBShownotes: (0:38) Introduction to Jim (2:15) Leaders That Get Results (4:38) What Is Perceived as Equality (9:33) How to Develop Good Listening Skills (11:58) Following Up with Your Team (19:56) Learning from Your Mistakes (27:17) How Your Circles Impact You (32:08) How to Make People Feel Important (38:42) Rewarding the Small Wins Links: Shawn Black Jim Robinson Quotes: “So, I think if you've already started to come into a leadership role, people are starting to...
Taking the Fear Out of Capital Planning
June 17, 2022 12:00 - 40 minutes - 32.8 MBShownotes: (1:56) Introduction to Randy and Robert (4:26) Starting FM College (6:48) Current Favorite Book (12:44) Definition of Capital Planning (18:39) Why Capital Planning Should Be a Skill Set (23:39) How Does a Capital Plan Work (25:06) Facility Condition Index (27:24) Learning Best Practices for Capital Planning (31:20) Pandemic’s Effect on Capital Planning (35:56) Final Thoughts Links: Shawn Black Randy Olson Robert Blakey FM College Inc. Quotes: “...it...
Mitigating Risk & Supply Chain Management in FM [Rebroadcast]
June 10, 2022 12:00 - 29 minutes - 23.7 MBShownotes: (1:01) Introducing AW Schultz (3:38) What is Visual Management Group? (5:47) What are you reading? (9:38) VMG’s Process to help FMs (12:28) Advance Planning and Scheduling Education (16:49) Challenges in Implementing Change (18:48) All Things Supply Chain Management (21:30) Managing Supply Chain Risk (26:33) Advice to FMs Right Now (27:24) Wrap Up Links: Shawn Black AW Schultz Visual Management Group Books: Four Hour Work Week by Tim Ferriss The Check...
Creating a Family-First Culture with Jim Robinson
June 03, 2022 12:00 - 32 minutes - 26.4 MBShow Notes: (1:56) Creating a Family-First Culture (4:05) Environment for Openness (6:27) Growing as a CEO (8:00) Advice for Creating an Open Door Policy (12:28) Misconception with Family-First Model (15:54) Autonomy in the Family-First Environment (18:25) The Importance of Diversity (21:07) Encouraging Communication (28:53) How Family Culture Impacts Client Engagement Links: Shawn Black Jim Robinson Quotes: “You have to do that in the interview process. You gotta get ...
Amplifying FM Leadership in Latin America
May 27, 2022 12:00 - 38 minutes - 30.7 MBShow Notes: (4:24) Introduction to Randy and Tanishka (5:26) Intro to ISO Technical Committee for Facility Management (08:42) Tanishka’s Experience with ISO Committee (13:37) Importance of ISO Standards (14:47) The FM Profession in Latin America (22:17) APAFAM’s Role in Latin America (27:19) FACMAN Latam 2022 Conference (33:54) Closing Thoughts Links: Shawn Black Randy Olson Tanishka McQueen APAFAM Quotes: “It’s so critical to really professionalize and elevate ...
Understanding How Commitment Will Transform Your Business with Jim Robinson
May 20, 2022 12:00 - 37 minutes - 29.8 MBShow Notes (0:41) Introducing Jim Robinson (2:14) How Commitment Plays a Role in People’s Happiness at Work (7:33) Keeping Employees Committed to the Mission and Vision (10:06) Building a Culture of Teamwork (17:32) Communicating with Your Team (24:36) How Transparency Affects Your Team’s Commitment (27:20) Work Ethic (33:36) The Importance of Innovation (35:46) Closing Thoughts Links Shawn Black Jim Robinson Quotes “Commitment means it’s a ‘yes’ for me, and until yo...
How Automation is Changing FM Forever with Jeff Schrantz of Avidbots
May 13, 2022 12:00 - 36 minutes - 29 MBShow Notes: (0:54) Introduction to Jeff (4:28) Driving Factor behind Automation (6:10) Change in Automation (7:33) How Automation Benefits FMs (14:02) Automation Alienating the Human Workforce (19:09) Advice for FMs Implementing Automation (22:22) How FMs Are Trained about Automation (24:45) Best Way for FMs to Roll Out Automation (27:08) How Automation Is Being Used (32:07) Future of Automation Links: Shawn Black Jeff Schrantz Avidbots Quotes: “We’re not looki...
Staying Ahead of the Pack in FM with Randy Olson & Krystal Vasquez
April 22, 2022 12:00 - 33 minutes - 27.3 MBShownotes: (1:28) Introduction to Randy and Krystal (3:51) Getting into FM - The Career by Accident (8:12) NFMT and Connex (14:26) It’s Not about Us, It’s about Them (17:27) Staying Competitive (23:00) New Data (30:07) Advice for FMs Links: Shawn Black Randy Olson Krystal Vasquez ProFMI Quotes: “...Solving problems and being a liaison between salespeople and operational people that have to deliver solutions is a tremendous role. And you can only do that if you're a l...
Leadership Series with Jim Robinson: Diversity, Empathy, and Imposter Syndrome in the Workplace
April 15, 2022 12:00 - 28 minutes - 23.3 MBShownotes: (0:38) Introducing Jim Robinson (1:15) Preparing for Uncertainty in the Marketplace (6:32) Developing Leaders in Your Organization (10:45) The Importance of Diversity in Your Company (15:16) Empathy’s Impact on the Workplace (22:40) Dealing with Imposter Syndrome (28:01) Closing Thoughts Links: Shawn Black Jim Robinson Quotes: “As long as your focus is growing [your employees], they will be able to focus on that. They get scared—you have to make sure you’re ...
How to Keep Your Business from FAILING with Jim Robinson
March 25, 2022 12:00 - 28 minutes - 22.7 MBSummary: This installation of FM Evolution brings on a familiar face and good friend, Jim Robinson. He is the CEO of CGP Maintenance and Construction Services and wears many hats such as author, business coach, speaker, and chairman of a nonprofit. He is a leader in this industry for facility maintenance. This week we sat down at RFMA to discuss what it takes to keep a business from failing. Thanks for tuning in! Shownotes: (0:42) Introducing Jim Robinson (2:01) Important Acti...
The Integration of AI into FM w/ Matt Singer @ Ecotrak
March 18, 2022 12:00 - 24 minutes - 19.9 MBSummary: In this episode of FM Evolution, host Shawn Black sits down with Matt Singer live at RFMA Conference 2022! Matt is the CEO at Ecotrak, a facility management SaaS company that is passionate about helping FMs succeed in their position. During the episode, Shawn and Matt discuss Ecotrak’s asset-first approach, the ever-changing facilities industry, and how FMs can benefit from integrating AI solutions into their workflow. Shownotes: (0:34) Introducing Matt Singer and Ecotr...
Sneak Peek into RFMA 2022 w/ Executive Director Debbie Kensell & CEO/President of CGP, Jim Robinson
March 04, 2022 13:00 - 37 minutes - 29.8 MBShownotes: (0:40) Introducing Debbie Kensell and Jim Robinson (1:35) What is RFMA? (3:43) What Are You Reading? (6:31) Transition into Becoming a CEO (13:41) Structure and Strategy for Planning RFMA 2022 (17:00) Education as a Pillar for RFMA (21:09) Building Connections at RFMA (24:11) RFMA 2022 Resources, Speakers, and Events (29:39) Heroes in FM World (30:58) Ah-Ha Moments and Closing Remarks Links: Shawn Black Debbie Kensell Jim Robinson RFMA RFMA Registration ...
Sneak Peek into RFMA 2022 w/ Executive Director Debi Kensell & CEO/President of CGP, Jim Robinson
March 04, 2022 13:00 - 37 minutes - 29.8 MBShownotes: (0:40) Introducing Debi Kensell and Jim Robinson (1:35) What is RFMA? (3:43) What Are You Reading? (6:31) Transition into Becoming a CEO (13:41) Structure and Strategy for Planning RFMA 2022 (17:00) Education as a Pillar for RFMA (21:09) Building Connections at RFMA (24:11) RFMA 2022 Resources, Speakers, and Events (29:39) Heroes in FM World (30:58) Ah-Ha Moments and Closing Remarks Links: Shawn Black Debi Kensell Jim Robinson RFMA RFMA Registration Bo...