Livestreams, Guest Experience Philosophy, and CX at the Polls

Making the Fan

English - November 04, 2020 21:00 - 57 minutes - 39.5 MB - ★★★★★ - 38 ratings
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Previous Episode: Modern Work and Digital Experiences w/ Jared Spataro

Next Episode: Establish, Operationalize, and Sustain Values

Kevin Gober, the Senior Director of Arena Employee Experience and Learning & Development for the Atlanta Hawks, joined us for today's episode.

For context, we recorded this episode on November 1, before the US election.

We got tons of positive feedback on the episode we did earlier this year with Kevin, so we brought KG back to talk about what's on his mind. Not our typical interview format, Kevin and I brainstormed different ideas we are working on; we discussed trends we're thinking about; and we shared obstacles we're stuck on.

We're experimenting here with this new format, so please send me any feedback on Twitter - @davidmillay or on LinkedIn.

Enjoy!