University Credit Union saved $2M in 1 year with AI-powered bot
The Buzz on Bank Automation News
English - March 15, 2022 20:52 - 15 minutes - 28.1 MB - ★★★★ - 3 ratingsBusiness fintech technology investing banking lending venture capital Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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University Credit Union saved nearly $2 million in expenses and revenue gains in the first 12 months after launching its artificial intelligence (AI)-powered virtual assistant Royce in August 2020.
The savings easily amounted to more than the cost of the technology and allocations made to support the bot, says David Tuyo, president and CEO of the $1.1 billion Los Angeles-based credit union, in this episode of “The Buzz” podcast.
Tuyo now encourages other banks and credit unions to embrace AI-powered bots.