The Buzz on Bank Automation News

Cloud migration ‘a must’ for FIs

Listen as Temenos’ Rodrigo Silva discusses the future of the cloud in banking, what clients are requesting and how to approach cloud migration. 

6 criteria for choosing a backup loan servicer

Mastercard developing gen AI tool for businesses

Listen to Jane Prokop discuss how Mastercard is creating solutions to help SMBs and how the company aims to use new technologies like AI to drive business growth.

Grasshopper CEO Butler talks growth

Listen as Grasshopper CEO Mike Butler discusses how the digital bank competes for deposits through customer retention efforts and investment in customer experience.  

Digital bank grows account volumes by 420%

Listen as Fintel Connect CEO Nicky Senyard discusses how financial institutions can grow account volume, bring acquisition costs down and gain overall deposits. 

Citizens approach to new tech

Listen as Citizen's Jo Wyper discusses how to approach generative AI and new innovations the commercial bank is working on for 2024.  

Jack Henry's incoming CEO talks 4 tenets of leadership

Listen as Jack Henry's Greg Adelson discusses his transition into the role of CEO.  

How to operationalize a bank

Listen as Savana COO Emily Steele discusses how banks can use technology to create efficient and consistent processes throughout their operations. 

FIs invest in digital experiences, AI and data

Listen as Fiserv's Dudley White discusses the digital experiences financial institutions are developing to meet client expectations. 

AI, RPA, fraud detection, data sharing enhancements in 2024

Listen as Chargebacks911 CEO Monica Eaton shares what tech she is watching in 2024. 

Emerging tech key to long-term success for FIs

Listen as Episode Six CEO John Mitchell addresses how FIs can best approach modernization, the 2024 tech trends to monitor, and the recent evolution of technology in the financial services industry.

Gen AI can provide FIs up to 90% automation

Listen as WorkFusion's Adam Famularo shares how financial institutions can leverage digital workers and AI to drive efficiency within the organization. 

Deploying AI in underwriting

Listen as Zest AI CEO Mike de Vere tells how credit unions are improving the underwriting process with AI. 

Smart wallet opportunities for FIs

Softserve's Rishi Chohan discusses the opportunities that digital wallets present to FIs. 

Lazard saves 100K hours annually with UiPath

Listen as UiPath’s Graham Sheldon discusses how financial institutions can improve operations by automating mundane tasks with AI and generative AI.  

3 technologies banks need now

Listen as Bottomline Technologies’ Kevin Pettet discusses the “must-have” technologies banks need to support business clients.  

Fighting AI-driven fraud with AI

Listen as Trustfull’s Alex Tonello discusses the ways in which fraudsters are using AI — and how FIs can protect their clients. 

FedNow or RTP? Maybe both

 Listen to “the Buzz” as Alkami's Jeff Bucher explains how FIs can best approach integrating FedNow and RTP. 

Why an FI’s digital maturity matters

Listen as Robin Smith explains Praxent’s digital maturity model.

IBM studies embedded finance

Listen as Shanker Ramamurthy discusses embedded finance, open banking and how FIs can approach new regulation.  

Approaching AI with a plan

Listen as Mission Lane's Mike Lempner discusses AI uses at the fintech, monitoring risk and maintaining compliance when implementing new technology throughout a financial institution.  

Managing payments pressure

Listen as Sunbit CEO Arad Levertov discusses with “The Buzz” how to navigate a high-rate environment with consumers and technology at the forefront.  

Neobanks fight fraud with rich data points

Listen as Seon’s Chief Revenue Officer Matt DeLauro discusses how neobanks can prepare their operations to proactively fight fraud. 

Tech can help access client feedback, monitor engagement

Listen as Broadridge’s Debbie Miglaw discusses how banks can improve the customer experience by leaning on data and insights.  

Grasshopper Bank adds to its startup offerings

Listen as Grasshopper’s Chris Tremont discusses the digital bank’s latest solution and its continued effort to support startup banking. 

Data analytics, automation help FIs better understand customer sentiment

Listen as Qualtric’s Dmitry Binkevich discusses how FIs can use technology to drive change within their organizations based on applicable customer data. 

Consumers gravitate toward AI-driven banks

Listen as Archway Software's Dustin Hubbard discusses AI use cases, maintaining competitiveness in the space and the future of AI in finance. 

FIs should view AI as a team member

Listen as Kasisto’s Lindsay Soergel discusses intelligent digital assistants, treating AI as a team member and how FIs can bring personality into the technology. 

The importance of embedded financial payments

 Listen as Wisetack’s Bobby Tzekin discusses embedded finance with BAN Editor Whitney McDonald. 

Using AI to identify fraud

‘The Buzz’ speaks with AML RightSource CTO Phil McLaughlin 

The future of mobile payments

Listen as Solutions by Text CEO Dave Baxter discusses how to integrate text messaging with payments. 

Global Startup Cities: Lending, AI and alternative data

Listen as Uplinq co-founder Ron Benegbi discusses how his experience as an immigrant in Toronto inspired his business, what alternative data can do for SMBs and the collaborative ethos shared by Canadian founders. 

Global Startup Cities: Paris fintech offers embedded lending

Listen as Defacto co-founder Jordane Giuly discusses the benefits of open banking in Europe, the rise of startup culture in Paris and how French President Emmanuel Macron has made entrepreneurship “cool.” 

Global Startup Cities: FinMapp’s financial ecosystem

Listen as FinMapp Chief Executive Kumar Binit discusses the flourishing startup scene in Bengaluru, India, and explains how the city went from IT hub to the “Silicon Valley of Asia.” 

Global Startup Cities: AI assists merchants on chargebacks

Listen as Justt’s Chief Risk Officer Roenen Ben-Ami discusses automating chargebacks and his experience as a founder in Tel Aviv, the startup capital of the Middle East and a global leader in cybersecurity innovation. 

Global Startup Cities: How stablecoins drive financial services innovation

Listen to the first installment of the Global Startup Cities podcast from “The Buzz,” as Num Finance’s co-founder Agustin Liserra and Mariano di Pietrantonio discuss their experience founding a fintech in Buenos Aires, a city brimming with innovation, where ever-changing economic conditions make resilience crucial. 

Bank of America exec talks AI-driven automation

 Listen as Bank of America’s Lindsay Huston discusses AP automation enhancements through AI and ML. 

FIs invest in tech, AI for customer retention

Listen as Talkdesk's Rahul Kumar discusses how FIs can enhance customer retention through tech investment.     

Envestnet D&A Group President Farouk Ferchichi on hyper-personalization

 Listen as Envestnet D&A Group President Farouk Ferchichi discusses how financial institutions can harness data to create efficiencies in front- and back-end operations. 

Payments innovation post-SVB

Listen as BlueSnap’s CEO Ralph Dangelmaier discusses payments innovation, lessons learned from collapsed banks and the state of global payments rails today. 

AI for risk mitigation

Listen as Coherent Chief Executive John Brisco discusses data model risk and how AI will play a role in risk mitigation at financial institutions.   

Preventing wire fraud with automation

Listen as CertifID CEO Tyler Adams discusses the growth of wire fraud through business email compromise and how automation can protect money movement. 

Moving to a modern, seamless tech stack

Listen as Zeta’s Gary Singh discusses how technology can provide transparency and solutions to create individualized loyalty program offerings.

Adopting the digital wallet

The digital wallet market is saturated and has several established players, but this has not stopped new competitors from entering the space.  Despite being one of the late arrivals to the space, Paze, a digital wallet being launched by a consortium of banks, including U.S. Bank, Truist, JPMorgan Chase and PNC, is coming to market in Q3, Peter Galvin, chief growth officer at payments fintech NMI told Bank Automation News in this episode of “The Buzz” podcast. 

Credit unions, banks look to no-code solutions

Listen as Creatio Chief Growth Officer Andie Dovgan discusses how no-code solutions help smaller FIs achieve digitalization to compete with larger institutions.   

Fraudsters using AI to create synthetic identities

Generative AI has beneficial uses for financial institutions, but fraudsters have taken note, employing the technology to create thousands of fake identities.  The emergence of generative AI has made rooting out fake users even more challenging for financial institutions (FIs), with cybercriminals harnessing it to deepfake a person’s appearance or replicate their speaking voice, Ajay Amlani, senior vice president and head of the Americas at biometric security company iProov, tells ...

How banks can address disconnects between automation and CX

Bridging the gap between customer experience and digital transformation is critical for financial institutions (FIs) to ensure customers stay engaged.   Providing customers with options on transactions like automatic bill payments are just one way for banks to assure consumers that financial decisions are their own and making certain they are not blindsided, Shane Berry, head of customer experience (CX) at San Francisco-based card issuer Mission Lane, tells Bank Automation News in ...

Financial institutions prep for FedNow July launch

Listen as Finastra’s Al Carpetto discusses the upcoming launch of FedNow and how the financial software provider is preparing its bank and credit union clients for the payments network. 

Deposit security through technology

The fall of Silicon Valley Bank has bank clients looking to financial institutions for deposit security, and banks must have the technology to bring peace of mind to clients.  This loss of client trust combined with unnecessarily risky business practices were behind SVB’s failure, Robinson shared in a recent episode of “The Buzz” podcast. 

Streamlining to avoid friction and other payments pain points

In a world of instant gratification, consumers expect this of payment processes — and technology can help.   Bonita Springs, Fla.-based payments company ConnexPay addresses pain points in the payments world and works to reduce friction, Chief Executive Bob Kaufman tells Bank Automation News in this episode of “The Buzz” podcast.