Truist Financial was formed through the 2019 merger of BB&T and SunTrust — the largest bank merger in the past 20 years — and is the first substantial merger with a full digital component.

The Charlotte, N.C.-based Truist faced the added challenge of merging just before the pandemic started, Ken Meyer, Truist’s chief information officer of consumer technology, says in this episode of “The Buzz” podcast.

“We were officially three or four months old when everybody went home,” Meyer tells Bank Automation News. “We were just getting to know each other and getting started on this journey, and then everybody got sent home.”