Government Customer Experience & Engagement Summit : Culture Track - Employees as Customers
Federal Fridays with ServiceNow (Government)
English - November 17, 2023 13:06 - 34 minutes - 32 MBManagement Business Non-Profit Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: ServiceNow Government Transformation Series - Veterans Edition: Yolanda Inchauregui, Sr. Manager, Support Account Management Services at ServiceNow
Next Episode: Improving Public Sector Customer Experience
An agency’s ability to execute on its mission comes down to the people supporting that mission: the workforce. Without a backbone of human capital with the passion, drive, and innovative force to translate new ideas to reality, any overhaul in customer service delivery falls flat. In this session, experts in customer experience and employee engagement make the case for a holistic approach to CX, starting with the employees, and share their roadmap for success in treating employees as customers.
Speakers:
Nicole "Niki" French, Customer Service Branch Manager, Transportation Security Administration, Department of Homeland Security Pam Van Meter, Principal CIAM Specialist, Okta Ron Vickery, Area VP, Customer & Industry Workflows, Government, Healthcare & Higher Education, ServiceNow Amber Chaudhry, Chief Experience Officer (Acting), Department of Housing and Urban DevelopmentSee omnystudio.com/listener for privacy information.