FTB# 162: Escalation Levels
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English - February 08, 2011 21:15 - 4 minutes - 11.1 MB Video - ★★★★★ - 3 ratingsTechnology Education How To axosoft ontime bug tracking project management wiki requirements software development Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Incidents in OnTime have a special field for Escalation Level to use for Help Desk or Customer Support. Escalation levels are similar to other fields except they can be set to have different options on a per project basis, and they can be made so that they can only be promoted to the next level as opposed to skipping levels.