190: Ralph Welborn: What role do we play in business ecosystems

Fast Leader Show | Customer Experience Leadership

English - September 12, 2018 08:30 - 34 minutes - 47 MB - ★★★★★ - 55 ratings
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Previous Episode: 189: Brad Deutser: I’ve never looked back

Next Episode: 191: Pete Williams: What was a massive win became our shackles

Ralph Welborn was working on a wicked problem with the Department of Defense, CEO’s, and Chief Security Officers of many different organizations. He had to get them all to be in service to fight the bad guys. Ralph now takes the lessons he learned to move beyond customer-centricity to ecosystem engagement.