Walking in Your Customer's Shoes

F&I Talk Outside the Box

English - April 16, 2019 12:00 - 14 minutes - 6.75 MB - ★★★★★ - 7 ratings
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Join EFG Managers, Jason Hash and Dave Gibbs, in a discussion on how to build a relationship with your customers to increase the effectiveness of the F&I product presentation.

Understand the difference between open and closed-ended questions.
Learn how to gather more information to better connect with the customer.
Walk away knowing how to relate the information gathered to your products to build a tailored presentation to the customer in front of you.