F&I Talk Outside the Box
42 episodes - English - Latest episode: 13 days ago - ★★★★★ - 7 ratingsF&I Talk Outside the Box with EFG Companies features EFG Training Manager, Dave Gibbs along with guest speakers from across the automotive retail industry. Each month, Dave tackles the biggest challenges and questions facing F&I managers today. If you have a question for him to address on the podcast, please email us at [email protected]
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Episodes
Gear Up for 2024 with F&I Talk Outside the Box
March 15, 2024 15:00 - 13 minutes - 8.99 MBListen to EFG's Vice President of Training and Inside Sales, Glenice Wilder, discuss the changes implemented to EFG's F&I class and the upcoming 2024 F&I Talk Outside the Box lineup with EFG Training Managers, Anthony Olivieri and Charles Horsley. Learn more about EFG Training: https://www.efgcompanies.com/services/training-services/
Negotiation in 2023
November 09, 2023 21:00 - 15 minutes - 10.4 MBListen in at EFG's Vice President of Training & Inside Sales, Glenice Wilder, and EFG Training Manager, Anthony Olivieri, tackle the lost art of negotiation. In this episode, they unpack what has happened to the practice sine the pandemic; what dealers can do now to hone their negotiation skills; and, best practices going forward. Learn more about EFG training services: https://www.efgcompanies.com/services/training-services/ If you want to get in touch with us to let us know how we im...
Tackling The Negative Equity Discussion
October 03, 2023 15:00 - 22 minutes - 15.5 MBIn today's podcast, EFG Trainers, Dave Gibbs and Anthony Olivieri are joined by EFG's Regional VP of Agency Services, Ryan Musgrove, to discuss best practices in tackling one of the most pressing challenges to today's car buyers - negative equity. Learn how to ensure a good deal for your customers and your dealership through a consultative selling approach. Learn more about EFG Training Services: https://www.efgcompanies.com/services/training-services/
Sellers vs. Order Takers
August 31, 2023 19:00 - 15 minutes - 10.8 MBListen in as EFG's Vice President of Training and Inside Sales, Glenice Wilder, discusses the current sales-team mindset facing dealers today, how we got here, and what dealers need to do going forward to turn their order takers back into sellers. Joining Glenice in this discussion is EFG's Executive Vice President or Dealer Services at EFG, Scott Kaskocsak, and the company's Senior Vice President of Agency Services and Powersports, Adam Ouart. Together, this powerhouse team provide an o...
Do You Know Where You PII Is?
May 03, 2023 18:00 - 12 minutes - 8.48 MBIs your dealership ready to be in compliance with the updated Safeguards rule? EFG's Senior Manager of Infrastructure and Security, Randy Standish, breaks down the three basic categories of data security that all dealers should know. 1. Where does your personal identifiable information (PII) rest/reside? 2. How do you protect the transfer of information? 3. How do you keep PII secure while it's in use? Learn how EFG protects both its clients and contract holders PII here: https://www.efg...
Do You Know Where Your PII Is?
May 03, 2023 18:00 - 12 minutes - 8.48 MBIs your dealership ready to be in compliance with the updated Safeguards rule? EFG's Senior Manager of Infrastructure and Security, Randy Standish, breaks down the three basic categories of data security that all dealers should know. 1. Where does your personal identifiable information (PII) rest/reside? 2. How do you protect the transfer of information? 3. How do you keep PII secure while it's in use? Learn how EFG protects both its clients and contract holders PII here: https://www.efg...
Compliance Training in 2023
March 30, 2023 05:00 - 9 minutes - 6.6 MBIn this special podcast episode, EFG's Chief Revenue Officer, Eric Fifield hosts a conversation with two General Managers from the Moritz Auto Group, Jim Hardick and Matt Ducote. These three industry veterans discuss Jim and Matt's decision to invest in compliance training in 2023, answering the questions "why now?" and "what results are they looking to achieve?" You can learn more about EFG's training services here: https://www.efgcompanies.com/services/training-services/ Have a question ...
The EV Road Ahead
March 06, 2023 20:00 - 15 minutes - 10.5 MBIs your dealership ready for electric vehicles? EFG's Senior Product Manager and resident electrical engineer, Nilesh Pate discusses three things dealers need to ask today to equip their dealerships with the necessary charging stations for an EV future. Have questions for us to answer on the podcast? Email us here: [email protected]
Peak Powersports Profitability - Simplify the Claims Process
February 01, 2023 21:00 - 10 minutes - 7.35 MBOriginal Air Date: March 16, 2022 Listen to EFG’s Vice President of Powersports, Glenice Wilder and EFG’s Senior Powersports Claims Adjuster, Dave Strebeck discuss the benefits of training all dealership departments to work together. Finish the podcast with actionable steps you can take today to drive efficiency and cultivate better customer service throughout the sales and ownership lifecycle.
Peak Powersports Profitability - Cash Customer Conversions
February 01, 2023 21:00 - 7 minutes - 5.51 MBOriginal Air Date: Sept 1, 2022 How do you handle cash customers? Does your team: work to sell protection products to these customers; flip them to financing; or just process the cash deal and move on? In our latest Peak Powersports Profitability Podcast, EFG's Glenice Wilder and Shane Hildy tackle cash customer best practices for your dealership to implement today. Learn more about EFG's services for Powersports Dealers: https://www.efgcompanies.com/who-we-serve/for-powerspor...
Peak Powersports Profitability - New Powersports Normal
February 01, 2023 21:00 - 6 minutes - 4.69 MBOriginal Air Date: May 26, 2022 EFG Vice President of Powersports, Glenice Wilder, hosts Joe Garcia, the General Manager of Vicars Powersports to talk all things powersports, including the impact of the pandemic and the future of the powersports retail dealer. Learn more about how EFG helps powersports dealers generate lasting success here: https://www.efgcompanies.com/who-we-serve/for-powersports-dealers/
What's up with the FTC?
October 07, 2022 14:00 - 20 minutes - 14.2 MBListen in as EFG's Vice President of Training and Recruiting, Kim Kotz Carroll and the Executive Vice President of the Association of Finance and Insurance Professionals, Shannon Robertson discuss the proposed rule changes from the FTC and what dealers need to do now to stay compliant. Stay up-to-date on FTC happenings: https://efgintelligence.com/2022-ftc-proposals/ Have questions for us to answer on the podcast? Email us at [email protected].
Mid-Year Compliance Update
July 07, 2022 14:00 - 12 minutes - 8.94 MBWe're halfway through 2022 and regulators are not letting up on the automotive lending and retail auto spaces. Hear from the Executive Director of the Association of Finance and Insurance Professionals, Shannon Robertson on what's going on in the world of compliance today. In today's episode, Shannon will outline some of the new proposals from the FTC. You can learn more about these proposals here: https://www.ftc.gov/news-events/news/press-releases/2022/06/ftc-proposes-rule-ban-junk-fees-...
Talking with EFG's Newest Training Manager
April 14, 2022 19:00 - 17 minutes - 12.1 MBMeet Mark Gregg, the newest addition to EFG Training Services! Mark brings a wealth of auto and powersports dealer management and training acumen to F&I Talk Outside the Box. Listen to Mark and Dave discuss the current state of the automotive and powersports industries, and how EFG is supporting clients in this transitory time.
Introducing Peak Powersports Profitability
February 10, 2022 06:00 - 11 minutes - 8 MBListen to EFG's Vice President of Powersports, Glenice Wilder and EFG's Training Manager, Dave Gibbs discuss EFG's newest podcast, Peak Powersports Profitability. Finish the podcast better informed about the powersports market and the current challenges EFG is helping clients overcome. Be on the lookout for the first Peak Powersports Profitability podcast to drop in March.
2022 Compliance Update
January 05, 2022 06:00 - 13 minutes - 9.51 MBStart the year on the right foot for compliance. Listen to EFG Training Manager, Dave Gibbs discuss current regulatory and compliance trends with the Executive Director of the Association of Finance and Insurance Professionals (AFIP), Shannon Robertson. Want to get your team AFIP certified? Contact EFG today to find out how: https://www.efgcompanies.com/services/training-services/course-registration/
The Economy and the Auto Industry
November 16, 2021 06:00 - 13 minutes - 9.38 MBIn the latest episode of F&I Talk Outside the Box, EFG's CEO, John Pappanastos joins EFG Training Manager, Dave Gibbs to talk about current economic trends and how they relate to the retail automotive industry.
Talking with a Top Performer - Amy Matheny
October 21, 2021 15:00 - 15 minutes - 10.8 MBListen to EFG's training managers discuss how one F&I Top Performer, Amy Matheny with Ron Marhofer Auto Group, increased her production by 39% after taking EFG's F&I Producer Class. In EFG's F&I Talk Outside the Box Podcast, you'll learn how Amy continually challenges herself to raise the bar on her production and customer service. Have questions you'd like answered on the podcast? Email us at [email protected]. Learn more about EFG's training services here: https://www.efgcompa...
Behind the Scenes of Claims Administration
September 24, 2021 18:00 - 12 minutes - 8.6 MBListen to EFG Training Manager, Jason Hash, discuss all the ins and outs of claims administration with EFG's Vice President of Operations, Jay Hartmann. Learn how to use this information to better tailor the benefits of F&I products to your consumers and increase product penetration.
Talking Compliance with an Industry Expert
July 15, 2021 15:00 - 16 minutes - 11.1 MBIn this episode, EFG Training Manager, Dave Gibbs, talks all things compliance with Shannon Robertson, the Executive Director of the Association of Finance and Insurance Professionals, AFIP. To learn more about EFG's compliance services, visit: https://www.efgcompanies.com/services/common-sense-compliance/ To learn more about AFIP, visit: https://afip.com/ If you have a question you would like addressed on the podcast, or would like to reach out to our training managers, email us at trai...
Training in the Service Drive
May 20, 2021 13:00 - 16 minutes - 11.7 MBIn this episode of F&I Talk Outside the Box, listen to EFG Training Managers, Dave Gibbs and Paul Roberts on the importance of service drive training and cultivating cross-departmental engagement. Learn more about EFG's Training Services: https://www.efgcompanies.com/services/training-services/
2021 Dealership Training Needs - Part 2
April 23, 2021 16:00 - 19 minutes - 13.8 MBIn this two-part episode, EFG Training Manager, Jason Hash, visits with EFG Vice President of Agency Services, Adam Ouart on the training needs he is seeing in the market, including: How to sell online Service manager training Learn more about EFG Training Services here: https://www.efgcompanies.com/services/training-services/
2021 Dealership Training Needs - Part 1
April 01, 2021 10:00 - 19 minutes - 13.3 MBIn this two-part episode, EFG Training Manager, Jason Hash, visits with EFG Vice President of Agency Services, Adam Ouart on the training needs he is seeing in the market, including: Compliance training Online training options Learn more about EFG Training Services here: https://www.efgcompanies.com/services/training-services/
Talking with a Top Performer - Tiffany Bixby
February 25, 2021 13:00 - 11 minutes - 8.27 MBListen to EFG trainers Dave Gibbs and Jason Hash have a conversation with Tiffany Bixby from Rohrich Automotive. Tiffany completed EFG's F&I Producer Training in 2020 and has maintained month-over-month increases in her production, making her a Top Performer. Learn how she applied the lessons from class and her keys to success. Learn more about EFG Training: https://www.efgcompanies.com/services/training-services/ Register for online training with EFG: https://efgcompanies.com/online-trai...
Finding Success During a Pandemic: Lessons from a Large Auto Group
January 13, 2021 21:00 - 17 minutes - 11.8 MBIn our first episode of the 2021 season of F&I Talk Outside the Box, EFG Trainer Dave Gibbs has a candid conversation with Jay Edwards, the Director of Finance for Bob Moore Auto Group out of Oklahoma City, Oklahoma, on how his auto group turned the challenges of conducting business during a pandemic into growth opportunities for the years ahead. Have questions you want to ask our trainers or want to join the podcast as a guest? Email us at [email protected].
Benefits of Bundled Products
October 14, 2020 21:00 - 5 minutes - 4.09 MBListen to EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs, discuss the benefits of selling bundled F&I products. Learn how this helps streamline and simplify the F&I process.
Combating Fraud in 2020
September 16, 2020 22:00 - 7 minutes - 5.41 MBListen to a round-table discussion between EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Managers Jason Hash and Dave Gibbs concerning how to combat fraud in the dealership in 2020. They discuss the challenges of online retailing and how to verify identity when you don't see the customer, along with industry best practices. Learn more about EFG's training and compliance services here: https://www.efgcompanies.com/services/training-services/
Selling From 6ft Away
August 18, 2020 05:00 - 5 minutes - 3.88 MBHave you been in a dealership and seen the F&I process lately with all the extra measures in place for COVID-19? It can be much more daunting to build confidence and put customers at ease from six feet away. But, it can be done! In this podcast, you'll hear from EFG Companies Training Manager, Dave Gibbs and EFG Vice President of Training and Compliance, Steve Roennau on how to build customer confidence in the F&I process with COVID-19 measures in place.
Distance Selling Opportunities
June 09, 2020 13:00 - 7 minutes - 5.36 MBIn this episode, EFG's Vice President of Training and Compliance, Steve Roennau, discusses how to maximize distance selling opportunities in the F&I department with EFG Training Manager, Jason Hash.
Making the Most of Traffic-Driving Consumer Protection Products
May 14, 2020 05:00 - 6 minutes - 4.76 MBDo you know how to effectively use your dealership's complimentary services to benefit the F&I product presentation? Listen to EFG's F&I Talk Outside the Box Podcast to learn how to complimentary offerings benefit your dealership and the consumer. This podcast is brought to you by WALKAWAY from EFG Companies. Give your customers the confidence to buy TODAY with WALKAWAY! Learn more here: https://bit.ly/3doVUfO
Setting Yourself Up For Success with the Warranty Review
April 13, 2020 15:00 - 5 minutes - 4.13 MBDo you speed through the warranty review or do you take the time to explain what it covers, and more importantly, what the manufacturer's warranty does not cover? Listen to our latest podcast with EFG trainers Jason hash and Dave Gibbs on how the warranty review can be used to set up your F&I product presentation. This podcast is brought to you buy WALKAWAY from EFG! See how you can give customers the confidence to buy TODAY with WALKAWAY: https://www.efgcompanies.com/products/debt-protec...
Making the Sale with Product Knowledge
February 17, 2020 21:00 - 13 minutes - 9.15 MBListen to EFG's F&I Talk Outside the Box Podcast to learn the benefits of reading your contracts. Knowing the ins and outs of your products can help you tailor your product presentation to the unique needs of the customer sitting in front of you.
Reducing Chargebacks
January 20, 2020 19:00 - 14 minutes - 10.1 MBHear from EFG Trainers Jason Hash and Dave Gibbs on how to reduce chargebacks due to refinance or product cancellations. Here's a hint: it all goes back to providing quality customer service in F&I.
Teeing Off the Tee Off
October 16, 2019 16:00 - 10 minutes - 7.45 MBListen to EFG Training Managers, Jason Hash and Dave Gibbs, discuss how to break down the walls between sales and F&I to build better relationships, increase productivity, and ultimately PRU.
Increasing F&I Income After the Sale
September 18, 2019 14:00 - 6 minutes - 4.55 MBListen to EFG VP of Training and Compliance, Steve Roennau discuss how to generate F&I income after the sale with EFG Training Manager, Dave Gibbs. In this episode, they will discuss: The benefits of engaging with customers post-sale How to use the CRM to target opportunities Coordinating ongoing communications
The Budget Close
August 19, 2019 15:00 - 5 minutes - 4.03 MBListen to EFG's VP of Training and Compliance, Steve Roennau and Training Manager, Jason Hash discuss how to close customers who are concerned about increasing their monthly car payment for protection products.
Lifting the Hood Online
July 15, 2019 18:00 - 12 minutes - 8.33 MBListen to EFG trainers discuss how listing F&I product information online can help increase PRU in the F&I office. Learn how to maximize the opportunities that go along with today's e-commerce consumers. This episode is brought to you by MVP from EFG Companies. Increase customer retention with the new, customizable MVP pre-paid vehicle maintenance program from EFG. Choose your reimbursement levels, quantity of services, and terms! Sign up for the MVP program today, and prepare for a peanut ...
Technology, Friend not Foe
June 19, 2019 18:00 - 13 minutes - 9.4 MBIn this world of technology, we are all afraid of what automation can mean for job security. In this week's episode of F&I Talk Outside the Box, EFG Trainers, Jason Hash and Dave Gibbs delve into how to successfully use technology in the F&I office.
Technical Cars Need a Technical Close
May 14, 2019 11:00 - 6 minutes - 2.91 MBJoin EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs as they discuss how to build value for vehicle service contracts by using the technology in the vehicle being purchased. Get strategies you can use today to increase product penetration and PRU.
Walking in Your Customer's Shoes
April 16, 2019 12:00 - 14 minutes - 6.75 MBJoin EFG Managers, Jason Hash and Dave Gibbs, in a discussion on how to build a relationship with your customers to increase the effectiveness of the F&I product presentation. Understand the difference between open and closed-ended questions. Learn how to gather more information to better connect with the customer. Walk away knowing how to relate the information gathered to your products to build a tailored presentation to the customer in front of you.
Crossing State Lines without Crossing the Line
March 19, 2019 05:00 - 6 minutes - 3.21 MBListen to EFG's Vice President of Training and Compliance and Jason Hash, EFG Training Manager discuss a growing issue in the dealership - out of state selling practices. They review: potential problems the policies dealerships are putting into place that are working best practices
Today's Specials are...NOT ON THE MENU
February 18, 2019 06:00 - 13 minutes - 6.43 MBGet a better understanding of why F&I managers use menus, and strategies you can implement today on how to best use menus to close deals.