EP138: Retailing, Behaving, and Feng Shui-ing!
Experience This!
English - September 28, 2021 07:00 - 36 minutes - 59 MB - ★★★★★ - 53 ratingsBusiness business customerexperience customerservice marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Learn about the rising expectations of retail customers, getting into your customers’ brains, and how a traditional Chinese practice may make working from home more tolerable.
Bite-Sized Delight From the Episode:
• Upgrade Your Online Presence - Shifting customer expectations in a post-COVID era require you to enhance your online/ecommerce experience now.
• Experience Behavioral Economics - Melina Palmer’s newest book ”What Your Customer Wants and Can’t Tell You” offers a guide and checklist to unlock your customers’ decision-making process and apply psychology/behavioral economics to your business.
• Shift the Environment - blending feng shui with customer experience can inspire your team/staff and your customers.
Are You Looking for Things We Referenced?
• The Changing Face of Retail: What Modern Consumers Expect From Retail Customer Service - Kustomer
• What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics - by Melina Palmer
• Companion Workbook for “What Your Customer Wants and Can’t Tell You” - by Melina Palmer
• Claire Bosco Scott - BizShui Method
Learn more about the Experience This Show and the hosts: