EP060: Glasses, Voices, and Choices!
Experience This!
English - March 19, 2019 07:00 - 32 minutes - 30.2 MB - ★★★★★ - 53 ratingsBusiness business customerexperience customerservice marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: EP059: Liberals, Conservatives, and Can't We All Just Get Along!
Next Episode: EP061: Premium Service, Curriculum and Packaging!
Learn how one company used a modern vision to disrupt a centuries old industry, how technology makes it easier to listen to the voice of your customers, and how a credit card company optimizes for cardholder choice and convenience.
Bite-Sized Delight From the Episode:
• How taking care of the kids can make a retail experience delightful for the parents.
• How listening to the silence can help you understand what your customers are thinking.
• How anticipating what your customers need (that you already have) can really make their day.
Are You Looking for Things We Referenced?
• Warby Parker
• EmpowerCX Event - April 9-10, 2019
• American Express
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!