Community Banking Beyond Four Walls (Investors Community Bank & Fresno First Bank)

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host, Carrie Chitsey, talk with Tim Schneider and Steve Miller. 

Tim Schneider is CEO of Investors Community Bank and one of the bank’s co-founders. Tim has been in the banking profession for more than 30 years and helped start the bank with three other entrepreneurs in 1997.

Steve Miller is the President and CEO of Fresno First Bank, one of the largest single branch community banks in the country. He has worked in the financial services sector for 25 years with both domestic and international assignments covering 4 countries. Since joining Fresno First Bank in October of 2015, the bank has doubled in Assets and seen its market valuation double as well.

Listen as we discuss: 

Over the past 10 years, over 10,000 branches have closed, that’s an average of 3 branches per day. Why are branches closing at such a quick rate? Tim Schneider and Investors Community Bank, with only four branches, has become the 10th largest community bank in Wisconsin. How did they do it? How have they taken the bank to the customer? The large banks have more money for digital innovation but take much longer to move and roll out. Do community banks have a competitive advantage to get there faster with digital tools like video banking?Currently, Investors Community Bank sends its relationship managers out into the field with their agricultural clients. Does this limit their time and reach? Carrie and Tim Schneider talk about the future of relationship banking. Banks are built on face-to-face relationships and regardless of generation, customers still want human interaction, but how do you meet them digitally? How are your branches set up today? Carrie and Tim talk about what the future of banking will look like when it comes to employees and real estate space needed. Fresno First Bank is one of the largest single branch community banks in the country. How did they extend beyond branch four walls to make this growth happen?Considering 90% of Fresno First Bank’s business banking customers don’t step into the branch, how does Steve Miller think about the future of managing digital relationships and physical branches? Do banking executives need to think harder on training, change management and branch optimization?  Listen as Steve talks about his experience with change and implementing a psychological shift with his employees. Did you know that 82% of banks will be implementing video baking in the next 12 to 18 months? When you think of video banking do you think of Video ITMs, video conferencing or a true video banking platform? Carrie talks with Steve about where he sees the most opportunity for pairing the physical and digital world for branch optimization, acquiring and servicing customers from anywhere vs. in a physical branch location. With the new banking technologies, what are you looking for in a bank employee? We talk with Miller about how the role of a bank employee has really changed. Has the job description changed or just the communications channel?Listen to what keeps both Tim and Steve up at night as banking executives. 

Learn more about Investors Community Bank and how they develop great banking relationships with their customers. 

Keep up with Fresno First Bank and Steve Milleron LinkedIn. 

Visit the One Touch Video Banking resource center. 

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