Using Data-Driven Strategies for Program Improvement

Government agencies work hard to help the people they serve, whether it’s helping individuals find jobs or improve family well-being. But despite best efforts, some participants still don’t succeed. What are some ways government agencies can improve services and ensure participants remain on the right track?

In this episode, Kate Gualtieri, MDRC’s Director of Strategy, talks with MDRC Senior Fellow Melissa Wavelet, the former director of the Office of Performance and Strategic Outcomes in the Colorado Department of Human Services, about her experience implementing a variety of data-driven strategies that help city and state government agencies meet their goals and improve the lives of the people they serve. They also discuss Melissa’s work at MDRC on the TANF Data Collaborative, a new initiative sponsored by the Office of Family Assistance and the Office of Planning, Research, and Evaluation in the federal Administration for Children and Families, created in an effort to accelerate the use of Temporary Assistance for Needy Families (TANF) data for program improvement and evidence-building at the federal, state, and local levels.