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53: Chief Customer Officer with Jeanne Bliss
Everyday MBA
English - March 26, 2016 08:00 - 29 minutes - 26.7 MB - ★★★★★ - 173 ratingsEntrepreneurship Business Education How To business mba education entrepreneur marketing startup Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 52: Leadership, Culture and Success with Evan Hackel
Episode 53 - Jeanne Bliss discusses her book Chief Customer Officer 2.0 and ways to build a customer-driven growth engine. Jeanne held CX executive positions for Microsoft, Allstate, and Mazda, among others. She is also the author of I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad. Stay tuned after the interview for five action items to take advantage of the ideas and advice in this interview, and hear some bonus comments from Jeanne as well as some listener shout-outs.
Host, Kevin Craine @Everyday_MBA