Estate Agency X - The Future of Estate & Letting Agency

Why we swapped our CRM software for Lifesycle and what happened next?

August 17, 2021 13:00 - 36 minutes - 24.8 MB

Established in 2004 by two friends, Elliot Lee has grown to become one of the most trusted Estate Agency brands in North West London and have recently won an award as one of the most innovative agents in the UK. They have previously used systems like Vebra and VTUK but decided to drop all of their other systems and go all in on running the business through Lifesycle. In this episode we talk with James Burgess, their Sales Director about the challenges and the rewards of their journey...

Ian MacBeth - What if an agent went totally digital?

August 04, 2021 13:00 - 34 minutes - 23.5 MB

What if a highly successful agent running a multi branch agency as MD, decided that the money being spent on traditional touting and advertising was not worth it and decided to open up on his own and never do any of that but instead only invest in modern methods? It would be in interesting experiment right? Well, Ian MacBeth has done just that and in this episode we find out what happened. Have you ever found yourself wishing that all of your Estate Agency technology was conn...

Mark, Rob & Rum - Let's Talk Staff Motivation

June 21, 2021 09:00 - 1 hour - 45.3 MB

On this episode of Mark, Rob & Rum, we discuss how to motivate your team and unlock their true purpose in your business and the lessons we have learnt from both the employee and employer side of the business. Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place? Iceberg Digital provide the UK's most innovative Estate Agencies with their technology including Lifesycle, the worlds-first estate agency software that combines tr...

Michelle Gallagher on how most of her valuations are now done online

June 18, 2021 09:00 - 32 minutes - 22.2 MB

When the first lockdown hit, online valuations became a thing but for most, they quickly disappeared. In this episode Michelle Gallagher from JDG walks us through how she now conducts most of her valuations online, is still winning as many as ever and remains the market leader. Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place? Iceberg Digital provide the UK's most innovative Estate Agencies with their technology includ...

How we found a way to increase our fees

June 10, 2021 16:00 - 33 minutes - 22.7 MB

In 2017 Ben Roberts from Keystone Estate Agents saw no possible way of charging any more than he was currently charging for his Estate Agency services, the idea of increasing his fees was ludicrous as 'thing were different in his area'. Four years later and his fees are significantly higher and he has more business. How?? Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place? Iceberg Digital provide the UK's most innovative ...

S2 EP4 - How to combat overvaluing and low fees - It's all YOUR fault!

May 21, 2021 14:00 - 36 minutes - 25 MB

In this episode Mark holds a live coaching session with an agent that is specifically suffering from agents over valuing and under cutting them on fees. Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place? Iceberg Digital provide the UK's most innovative Estate Agencies with their technology including Lifesycle, the worlds-first estate agency software that combines traditional Estate Agency CRM and marketing software in o...

How to combat overvaluing and low fees - It's all YOUR fault!

May 21, 2021 14:00 - 35 minutes - 24.4 MB

In this episode Mark holds a live coaching session with an agent that is specifically suffering from agents over valuing and under cutting them on fees.

S2 EP3 | How an Agent Has Gone Through The Process of Digital Transformation

May 10, 2021 06:00 - 34 minutes - 23.4 MB

How an agent has gone through the process of digital transformation. Mark Burgess speaks with Andrew Sharpe, who came through the traditional learnings of being a Countrywide agent, before running a small independent agency. Andrew has won awards for innovation and in this episode they discuss his journey of digital transformation. Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place? Iceberg Digital provide the UK's most i...

S2 EP2 | Mark, Rob & Rum - Lets Talk Property Portals

April 23, 2021 17:00 - 56 minutes - 39 MB

On this episode of Mark, Rob & Rum, we discuss property portals and the benefits for both agent and consumer. Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place? Iceberg Digital provide the UK's most innovative Estate Agencies with their technology including Lifesycle, the worlds-first estate agency software that combines traditional Estate Agency CRM and marketing software in one platform. Neuron, offers AI-based webs...

S2 EP2 Mark, Rob & Rum - Lets Talk Property Portals

April 23, 2021 17:00 - 55 minutes - 38.4 MB

On this episode of Mark, Rob & Rum, we discuss property portals and the benefits for both agent and consumer.

S2 EP1 - Michael Poole. In this episode we talk about how he grew the business, how to learn to delegate and how after all this time he is reinventing the way the business works again.

April 05, 2021 06:00 - 37 minutes - 25.8 MB

Michael Poole Estate Agents was formed in 1994 and now operates from 9 branches across Teesside, selling 200 properties every month. Sworn in as a Justice of the Peace for Cleveland Commission Area in 1998, currently Bench Chairman for Cleveland Magistrates Court and appointed as Vice Lord-Lieutenant of County Durham in 2021. In this episode we talk about how he grew the business, how to learn to delegate and how after all this time he is reinventing the way the business works again.

S2 EP1 | Michael Poole. In this episode we talk about how he grew the business, how to learn to delegate and how after all this time he is reinventing the way the business works again.

April 05, 2021 06:00 - 38 minutes - 26.4 MB

Michael Poole Estate Agents was formed in 1994 and now operates from 9 branches across Teesside, selling 200 properties every month. Sworn in as a Justice of the Peace for Cleveland Commission Area in 1998, currently Bench Chairman for Cleveland Magistrates Court and appointed as Vice Lord-Lieutenant of County Durham in 2021. In this episode we talk about how he grew the business, how to learn to delegate and how after all this time he is reinventing the way the business works again....

S1 Ep14 - David Marquet. David talks about allowing your team to be empowered from the point of view of intent, giving them the opportunity to make decisions and to know why they are doing it.

December 16, 2019 00:00 - 29 minutes - 20.3 MB

Taken from Marks 'Raising Your Game' TV series for business owners filmed for Sky TV. This podcast features Episode 14 where Mark meets David Marquet, Bestselling Author, International Top Ranked Keynoter, and former captain of the US submarine. David talks about allowing your team to be empowered from the point of view of intent, giving them the opportunity to make decisions and to know why they are doing it. Have you ever found yourself wishing that all of your Estate Agency...

Raising Your Game Episode 14 - David Marquet

December 16, 2019 00:00 - 28 minutes - 888 MB

Taken from Marks 'Raising Your Game' TV series for business owners filmed for Sky TV. This podcast features Episode 14 where Mark meets David Marquet, Bestselling Author, International Top Ranked Keynoter, and former captain of the US submarine. David talks about allowing your team to be empowered from the point of view of intent, giving them the opportunity to make decisions and to know why they are doing it.

S1 EP13 - Mark Leruste. Mark talks about how to engage your staff, how to motivate people, and how to understand what actually makes people tick (and it’s not about money).

November 27, 2019 00:00 - 25 minutes - 17.4 MB

Taken from Marks 'Raising Your Game' TV series for business owners filmed for Sky TV. This podcast features Episode 13 where Mark meets Mark Leruste, Founder and Chief Purpose Officer of the Ministry of Purpose and Host of The Unconventionalists podcast. He’s done talks with Google and Amazon and many other businesses. They talk about how to engage your staff, how to motivate people, and how to understand what actually makes people tick (and it’s not about money). Have you ev...

S1 EP13 - Mark Leruste. Mark talks about how to engage your staff, how to motivate people, and how to understand what actually makes people tick (and it’s not about money).

November 27, 2019 00:00 - 24 minutes - 16.8 MB

Taken from Marks 'Raising Your Game' TV series for business owners filmed for Sky TV. This podcast features Episode 13 where Mark meets Mark Leruste, Founder and Chief Purpose Officer of the Ministry of Purpose and Host of The Unconventionalists podcast. He’s done talks with Google and Amazon and many other businesses. They talk about how to engage your staff, how to motivate people, and how to understand what actually makes people tick (and it’s not about money).

Raising Your Game Episode 13 - Mark Leruste

November 27, 2019 00:00 - 24 minutes - 789 MB

Taken from Marks 'Raising Your Game' TV series for business owners filmed for Sky TV. This podcast features Episode 13 where Mark meets Mark Leruste, Founder and Chief Purpose Officer of the Ministry of Purpose and Host of The Unconventionalists podcast. He’s done talks with Google and Amazon and many other businesses. They talk about how to engage your staff, how to motivate people, and how to understand what actually makes people tick (and it’s not about money). Link to video - https://yout...

Raising Your Game Episode 12 - Richard Woods

October 31, 2019 16:31 - 24 minutes - 845 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 12 where Mark meets Richard Woods, who was a finalist on the BBC’s ‘The Apprentice’, and now runs a company called ‘Lead Gen academy’ which creates the biggest Lead Gen summits in the UK. They talk all things lead generation and how by narrowing your target audience, you can actually increase the amount of enquiries coming in. For estate agents looking to bring in more quality enquiries, more leads, m...

S1 EP12 - Richard Woods. Richard and Mark talk all things lead generation and how by narrowing your target audience, you can actually increase the amount of enquiries coming in.

October 31, 2019 16:31 - 25 minutes - 17.6 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 12 where Mark meets Richard Woods, who was a finalist on the BBC’s ‘The Apprentice’, and now runs a company called ‘Lead Gen academy’ which creates the biggest Lead Gen summits in the UK. They talk all things lead generation and how by narrowing your target audience, you can actually increase the amount of enquiries coming in. For estate agents looking to bring in more quality enquiries, more l...

S1 EP12 - Richard Woods. Richard and Mark talk all things lead generation and how by narrowing your target audience, you can actually increase the amount of enquiries coming in.

October 31, 2019 16:31 - 24 minutes - 17 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 12 where Mark meets Richard Woods, who was a finalist on the BBC’s ‘The Apprentice’, and now runs a company called ‘Lead Gen academy’ which creates the biggest Lead Gen summits in the UK. They talk all things lead generation and how by narrowing your target audience, you can actually increase the amount of enquiries coming in. For estate agents looking to bring in more quality enquiries, more ...

S1 EP11 - Julia Langkraehr. She and Mark discuss the most common frustrations entrepreneurs come across, and how to build, manage and scale using people and teams who are on board with the vision and the systems of the company.

September 16, 2019 00:00 - 24 minutes - 16.7 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 11 where Mark gets an insight from Julia Langkraehr, Entrepreneur and Founder of Bold Clarity, who work with business owners and their leadership teams to clarify their vision, get the entire company aligned, help them become more disciplined and accountable, and build healthy, cohesive leadership teams. She and Mark will discuss the most common frustrations entrepreneurs come across, and how t...

Raising Your Game Episode 11 - Julia Langkraehr

September 16, 2019 00:00 - 23 minutes - 179 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 11 where Mark gets an insight from Julia Langkraehr, Entrepreneur and Founder of Bold Clarity, who work with business owners and their leadership teams to clarify their vision, get the entire company aligned, help them become more disciplined and accountable, and build healthy, cohesive leadership teams. She and Mark will discuss the most common frustrations entrepreneurs come across, and how to build...

S1 EP10 - Rebecca Godfrey. She and Mark discuss how using LEGO and other creative means, leaders can really empower their team and make awesome work!

August 16, 2019 00:00 - 25 minutes - 17.3 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 10 where Marks speaks with the incredible Rebecca Godfrey PhD BSc (Hons), Founder and Team & Leadership Transformation Consultant at Etheo Limited, which empowers and enables organisations to build cohesive, high performing, and highly motivated teams. She and Mark will discuss how using LEGO and other creative means, leaders can really empower their team and make awesome work! Incredibly inter...

Raising Your Game Episode 10 - Rebecca Godfrey

August 16, 2019 00:00 - 24 minutes - 339 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 10 where Marks speaks with the incredible Rebecca Godfrey PhD BSc (Hons), Founder and Team & Leadership Transformation Consultant at Etheo Limited, which empowers and enables organisations to build cohesive, high performing, and highly motivated teams. She and Mark will discuss how using LEGO and other creative means, leaders can really empower their team and make awesome work! Incredibly interesti...

S1 EP9 - John Abbott. He and Mark discuss BLOCKCHAIN within property transactions - how the first blockchain home purchase has already happened, and how the complete process for buying and selling a house will COMPLETELY transform in the next 2 years!

July 09, 2019 00:00 - 27 minutes - 19.1 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 9 where Mark speak with the incredible John Abbott, Director of Digital and Data Technology at Land Registry. He and Mark will discuss BLOCKCHAIN within property transactions - how the first blockchain home purchase has already happened, and how the complete process for buying and selling a house will COMPLETELY transform in the next 2 years! Have you ever found yourself wishing that all...

Raising Your Game Episode 9 - John Abbott

July 09, 2019 00:00 - 26 minutes - 361 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 9 where Mark speak with the incredible John Abbott, Director of Digital and Data Technology at Land Registry. He and Mark will discuss BLOCKCHAIN within property transactions - how the first blockchain home purchase has already happened, and how the complete process for buying and selling a house will COMPLETELY transform in the next 2 years!

S1 EP8 - Andrew Priestley. Andrew and Mark discuss how to do sales, and how you’ve probably been doing it wrong.

June 11, 2019 00:00 - 25 minutes - 17.5 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 8 where Mark speaks with Andrew Priestley. Andrew is a qualified and award-winning business coach, author, and speaker. He is famous for helping his clients resolve problems and achieve bigger goals sooner. Andrew and Mark discuss how to do sales, and how you’ve probably been doing it wrong. Have you ever found yourself wishing that all of your Estate Agency technology was connected in o...

Raising Your Game Episode 8 - Andrew Priestley

June 11, 2019 00:00 - 24 minutes - 441 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 8 where Mark speaks with Andrew Priestley. Andrew is a qualified and award-winning business coach, author, and speaker. He is famous for helping his clients resolve problems and achieve bigger goals sooner. Andrew will discuss with Mark about how to do sales, and how you’ve probably been doing it wrong.

S1 EP7 - Andy Harrington. Andy has been on stage with Tony Robbins no less than 8 times and counting, he sold his first business for £21million and he has helped thousands of people globally break through restrictions and improve their quality of life.

May 10, 2019 00:00 - 25 minutes - 17.5 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast feature episode 7 with him talking to Andy Harrington. Andy has been on stage with Tony Robbins no less than 8 times and counting, he sold his first business for £21,000,000 and he has helped thousands of people globally break through restrictions and improve their quality of life. Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place? Iceberg Digital...

Raising Your Game Epsiode 7 - Andy Harrington

May 10, 2019 00:00 - 24 minutes - 2 GB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast feature episode 7 with him talking to Andy Harrington. Andy has been on stage with Tony Robbins no less than 8 times and counting, he sold his first business for £21,000,000 and he has helped thousands of people globally break through restrictions and improve their quality of life. Video version here - https://youtu.be/BpWVh9lT3tc

S1 EP6 - Campbell Macpherson. Author of “The Change Catalyst”, voted Business Book of the Year. He’s been strategy director for Zurich, marketing director for Virgin wines, and works with leadership teams to improve the way their organisations operate.

April 03, 2019 00:00 - 26 minutes - 18 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 6 with him talking to Campbell MacPherson, author of “The Change Catalyst”, voted Business Book of the Year. He’s been strategy director for Zurich, marketing director for Virgin wines, and works with leadership teams to improve the way their organisations operate. Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place? Iceberg Digital...

S1 EP6 - Campbell Macpherson. Author of “The Change Catalyst”, voted Business Book of the Year. He’s been strategy director for Zurich, marketing director for Virgin wines, and works with leadership teams to improve the way their organisations operate.

April 03, 2019 00:00 - 25 minutes - 17.4 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 6 with him talking to Campbell MacPherson, author of “The Change Catalyst”, voted Business Book of the Year. He’s been strategy director for Zurich, marketing director for Virgin wines, and works with leadership teams to improve the way their organisations operate.

Raising Your Game Episode 6 - Campbell Macpherson

April 03, 2019 00:00 - 25 minutes - 459 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 6 with him talking to Campbell MacPherson, author of “The Change Catalyst”, voted Business Book of the Year. He’s been strategy director for Zurich, marketing director for Virgin wines, and works with leadership teams to improve the way their organisations operate. Video version here - https://youtu.be/rOb_aVi3zQo

S1 EP5 - Mike Symes. A highly experienced brand strategist and speaker, responsible for launching and developing many successful brands over 30 years. Mark and Mike will discuss what brand really means, and how to build the essence of your brand.

February 26, 2019 00:00 - 26 minutes - 18.2 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 5 with him talking to Mike Symes, a highly experienced brand strategist, speaker and marketing author, responsible for launching and developing many successful brands over 30 years. Mark and Mike will discuss what brand really means, and how to build the essence of your company. Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place? I...

Raising Your Game Episode 5 - Mike Symes

February 26, 2019 00:00 - 25 minutes - 269 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 5 with him talking to Mike Symes, a highly experienced brand strategist, speaker and marketing author, responsible for launching and developing many successful brands over 30 years. Mark and Mike will discuss what brand really means, and how to build the essence of your company. Link to video version - https://youtu.be/3B6yZ2cMPQ8

S1 EP4 - Paul Dunn. A 4-time TEDx speaker and one of the first 10 people in Hewlett Packard Australia. Mark and Paul will discuss how your company can make a bigger impact on the world and how doing so will make it more profitable.

January 31, 2019 00:00 - 24 minutes - 17 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 4 with him talking to Paul Dunn, a 4-time TEDx speaker and one of the first 10 people in Hewlett Packard Australia. Mark and Paul will discuss how your company can make a bigger impact on the world and how doing so will make it more profitable. Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place? Iceberg Digital provide the UK's mos...

Raising Your Game Episode 4 - Paul Dunn

January 31, 2019 00:00 - 23 minutes - 267 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 4 with him talking to Paul Dunn, a 4-time TEDx speaker and one of the first 10 people in Hewlett Packard Australia. Mark and Paul will discuss how your company can make a bigger impact on the world and how doing so will make it more profitable. Video version link - https://youtu.be/NK6PNxiQx1k

S1 EP3 - Daniel Priestley, an entrepreneur with four best selling business books, and a multi-million dollar business by age 25, we talk about how to work ON your business, rather than IN your business.

January 21, 2019 00:00 - 26 minutes - 18.3 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 3, with him talking to Daniel Priestley, an entrepreneur with four best selling business books, and a multi-million dollar business by age 25, we talk about how to work ON your business, rather than IN your business - the most important thing to learn for any estate agency owner looking to scale to success. Have you ever found yourself wishing that all of your Estate Agency technology w...

Raising Your Game Episode 3 - Daniel Priestley

January 21, 2019 00:00 - 25 minutes - 180 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 3, with him talking to Daniel Priestley, an entrepreneur with four best selling business books, and a multi-million dollar business by age 25, about how to work ON your business, rather than IN your business - the most important thing to learn for any estate agency owner looking to scale to success. Link to the video version - https://youtu.be/g0_Kk1mCvXA

Raising Your Game Episode 2 - Martin Norbury

December 20, 2018 00:00 - 25 minutes - 208 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features Episode 2, with him talking to entrepreneur and best selling author, Martin Norbury, about how trekking to the base camp of Everest and taking ballroom dancing can actually help you in your business. Links to the video version - https://youtu.be/XjUXPB_SrmI

S1 EP2 - Talking to entrepreneur and best selling author, Martin Norbury, about how trekking to the base camp of Everest and taking ballroom dancing can actually help you in your business.

December 20, 2018 00:00 - 25 minutes - 17.9 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features Episode 2, with him talking to entrepreneur and best selling author, Martin Norbury, about how trekking to the base camp of Everest and taking ballroom dancing can actually help you in your business. Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place? Iceberg Digital provide the UK's most innovative Estate Agencies with their technology in...

S1 EP1 - Neil King, one of the most well respected agents in the UK and has 30+ years of experience in estate agency having run offices, areas and regions for some of the biggest property brands in the world.

October 31, 2018 00:00 - 25 minutes - 17.2 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 1 with him talking to Neil King, one of the most well respected agents in the UK and has 30+ years of experience in estate agency having run offices, areas and regions for some of the biggest property brands in the world. Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place? Iceberg Digital provide the UK's most innovative Estate Age...

Raising Your Game Episode 1 - Neil King

October 31, 2018 00:00 - 24 minutes - 127 MB

Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 1 with him talking to Neil King, one of the most well respected agents in the UK and has 30+ years of experience in estate agency having run offices, areas and regions for some of the biggest property brands in the world. Video link here - https://youtu.be/ec9mps_UIso

Estate Agency X - The Future of Estate & Letting Agency

Episodes