The State of Live Chat in Higher Education

Enrollment Growth University: Higher Education

English - August 01, 2022 21:05 - 21 minutes - 19.8 MB - ★★★★★ - 23 ratings
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Next Episode: Creating a Shared Language for Degree and Micro-Credentials at University of Calgary

Ben Congleton, CEO and Co-Founder at Olark joins the podcast to talk about the enrollment power of a live chat experience, and how these chat transcripts in the aggregate can become some of our most valuable inputs and feedback loops for website content improvements.