EwK68 - The small things count - customer service and general conversations
English with Kirsty
English - November 10, 2016 00:00 - 11 minutes - 15.7 MB - ★★★★★ - 1 ratingLanguage Learning Education english englisch englischlernen reading writing listening Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Next Episode: EwK 69 - English for Greekspeakers
Customers need to know that you are listening to and interested in them!
In this episode, I talk about an experience that I had last week. I had two meetings with two very different people. One of them got a new customer and the other lost the chance to do business because of his poor customer service. I talk about some lessons that can be learned from this experience.
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