Empowering Agency Workers
78 episodes - English - Latest episode: over 1 year ago -The podcast for all temporary and agency workers. If you’re unsure of your rights, unsure how to find work, or just plain unsure, we’re here to help. It’s all too easy to be exploited, so your expert host, Julia Kermode, will empower you to succeed.
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Episodes
Understanding Your Pay Rate Via An Umbrella
October 20, 2022 06:01 - 24 minutes - 33.5 MBUnderstanding your pay as a temporary worker can be difficult at the best of times, let alone when you are paid via an umbrella company. There can be confusion over assignment rate vs your gross pay, plus confusion over employers NICs and other overheads. So we chat to Roy Beale who is an expert in this space, and he explains how it should work and some of the 'mischief' that you might encounter. Join us to find out: How an agency calculates your rate in practical terms; What is the assi...
Your Holiday Entitlement Could Be Changing!
September 22, 2022 06:01 - 16 minutes - 22.1 MBA recent tribunal case is set to have a massive impact on how holiday is calculated for all workers who's hours vary, and this of course includes temporary workers. The case involves Mrs Brazel who was a visiting music tutor at Harpur Trust school. Brazel was engaged on a zero hours contract and queried how her holiday was calculated. Whilst it seems logical for holiday to be accrued proportionately to the number of hours worked, this case questions that assumption. As with most legal cas...
042 Holiday Pay For Temporary Workers - The Pimlico Plumbers Case
June 23, 2022 06:01 - 22 minutes - 30.8 MBAll workers in the UK have a statutory right to 5.6 weeks paid holiday per year, and as a temporary worker it's doubly important to make sure you receive your right. So we're chatting to legal expert and friend of the show Rebecca Seeley-Harris who sheds some much-needed light on the subject. Join us to find out: Why a Court of Appeal ruling against Pimlico Plumbers is important; How holiday pay accumulates and whether you might be entitled to backdated holiday pay; Case that says your u...
042 Holiday Pay For Temporary Workers - The Pimlico Plumbers Case
June 23, 2022 06:01 - 22 minutes - 30.8 MBAll workers in the UK have a statutory right to 5.6 weeks paid holiday per year, and as a temporary worker it's doubly important to make sure you receive your right. So we're chatting to legal expert and friend of the show Rebecca Seeley-Harris who sheds some much-needed light on the subject. Join us to find out: Why a Court of Appeal ruling against Pimlico Plumbers is important; How holiday pay accumulates and whether you might be entitled to backdated holiday pay; Case...
041 Why do recruitment agencies have lists of preferred umbrellas?
June 08, 2022 06:01 - 29 minutes - 27.5 MBTemporary workers and contractors are often required to choose an umbrella from a preferred supplier list (PSL) operated by their recruitment agency. Some workers feel this restricts their choice, however many recruitment firms operate PSLs that are in workers' best interests. We wanted to learn more about PSLs from the agency perspective so chatted to Bernie Payne, a compliance consultant who specialises in the recruitment sector. We discuss: Why agencies might want to h...
041 Why do recruitment agencies have lists of preferred umbrellas?
June 08, 2022 06:01 - 29 minutes - 27.5 MBTemporary workers and contractors are often required to choose an umbrella from a preferred supplier list (PSL) operated by their recruitment agency. Some workers feel this restricts their choice, however many recruitment firms operate PSLs that are in workers' best interests. We wanted to learn more about PSLs from the agency perspective so chatted to Bernie Payne, a compliance consultant who specialises in the recruitment sector. We discuss: Why agencies might want to have a preferred s...
040 Should Temps & Contractors Be Able To Choose Their Umbrella?
May 31, 2022 06:01 - 27 minutes - 24.9 MBTemporary workers and contractors are often required to choose an umbrella from a preferred supplier list (PSL) operated by their recruitment agency. Today we're talking to Paul Sheraton, an IT contractor who recently launched an official petition aiming to allow workers the right to choose their own umbrella rather than be restricted by preferred supplier lists. Also joining us is Martyn Valentine from The Law Place to give us his take from the legal perspective. Here's a snapshot of what...
040 Should Temps & Contractors Be Able To Choose Their Umbrella?
May 31, 2022 06:01 - 27 minutes - 24.9 MBTemporary workers and contractors are often required to choose an umbrella from a preferred supplier list (PSL) operated by their recruitment agency. Today we're talking to Paul Sheraton, an IT contractor who recently launched an official petition aiming to allow workers the right to choose their own umbrella rather than be restricted by preferred supplier lists. Also joining us is Martyn Valentine from The Law Place to give us his take from the legal perspective. Here's a...
039 What Does True Inclusivity Look Like In Recruitment? Part 2 of 2
May 21, 2022 06:01 - 23 minutes - 32.1 MB"Rhetoric is just hot air if you don't translate what you're saying into action." In the second of a two-part special, we're continuing our chat with Emma Freivogel of Radical Recruit about truly inclusive recruitment. We all know that people with protected characteristics cannot legally be discriminated against, but have you stopped to think about other types of people? Unfortunately homeless people, ex-offenders, care-leavers, people with disadvantaged backgrounds don't ...
039 What Does True Inclusivity Look Like In Recruitment? Part 2 of 2
May 21, 2022 06:01 - 23 minutes - 32.1 MB"Rhetoric is just hot air if you don't translate what you're saying into action." In the second of a two-part special, we're continuing our chat with Emma Freivogel of Radical Recruit about truly inclusive recruitment. We all know that people with protected characteristics cannot legally be discriminated against, but have you stopped to think about other types of people? Unfortunately homeless people, ex-offenders, care-leavers, people with disadvantaged backgrounds don't have any such pro...
038 What Does True Inclusivity Look Like In Recruitment? Part 2 of 2
May 21, 2022 06:01 - 23 minutes - 32.1 MB"Rhetoric is just hot air if you don't translate what you're saying into action." In the second of a two-part special, we're continuing our chat with Emma Freivogel of Radical Recruit about truly inclusive recruitment. We all know that people with protected characteristics cannot legally be discriminated against, but have you stopped to think about other types of people? Unfortunately homeless people, ex-offenders, care-leavers, people with disadvantaged backgrounds don't ...
038 What Does True Inclusivity Look Like In Recruitment?
May 08, 2022 06:01 - 30 minutes - 41.6 MB“Everyone wants to work, I don’t know anyone that wants to spend a life in poverty.” In the first of a two-part special, we chat to Emma Freivogel of Radical Recruit about truly inclusive recruitment. She works with radicals, people who have huge amounts to offer any employer but their background often means it is difficult to gain employment. This is truly inspirational stuff, including: Why "we are an equal opportunities employer" is nothing to be proud of; Evidence of the unique skill...
038 What Does True Inclusivity Look Like In Recruitment?
May 08, 2022 06:01 - 30 minutes - 41.6 MB“Everyone wants to work, I don’t know anyone that wants to spend a life in poverty.” In the first of a two-part special, we chat to Emma Freivogel of Radical Recruit about truly inclusive recruitment. She works with radicals, people who have huge amounts to offer any employer but their background often means it is difficult to gain employment. This is truly inspirational stuff, including: Why "we are an equal opportunities employer" is nothing to be proud of; Evidence of...
037 Why We Should Abolish Umbrella Preferred Supplier Lists
March 22, 2022 07:01 - 26 minutes - 23.9 MBTemporary workers and contractors will often be required to be paid via an umbrella company and often recruitment agencies operate a preferred supplier list (PSL) of umbrella companies that their worker can choose from. In this episode, IWORK's founder, Julia Kermode, discusses why she thinks umbrella PSLs should be abolished. She has proposed this as one of her recommendations in response to the government's consultation on the umbrella market. It seems that protecting contractors and tem...
037 Why We Should Abolish Umbrella Preferred Supplier Lists
March 22, 2022 07:01 - 26 minutes - 23.9 MBTemporary workers and contractors will often be required to be paid via an umbrella company and often recruitment agencies operate a preferred supplier list (PSL) of umbrella companies that their worker can choose from. In this episode, IWORK's founder, Julia Kermode, discusses why she thinks umbrella PSLs should be abolished. She has proposed this as one of her recommendations in response to the government's consultation on the umbrella market. It seems that protecting co...
036 Loan Charge Settlement Proposal
February 16, 2022 07:01 - 33 minutes - 30.5 MBToday we’re honoured to talk to two of the lead creators of the Loan Charge settlement proposal, Sarah Gabbai, tax lawyer at McDermott Will & Emery; and Keith Gordon, tax barrister at Temple Tax Chambers. The Loan Charge is a piece of legislation that seeks to charge people tax on income that they received going back 10 years or more. Thousands of contractors are affected, many of whom had no idea that their income had not been properly taxed. Some of those affected were ...
036 Loan Charge Settlement Proposal
February 16, 2022 07:01 - 33 minutes - 30.5 MBToday we’re honoured to talk to two of the lead creators of the Loan Charge settlement proposal, Sarah Gabbai, tax lawyer at McDermott Will & Emery; and Keith Gordon, tax barrister at Temple Tax Chambers. The Loan Charge is a piece of legislation that seeks to charge people tax on income that they received going back 10 years or more. Thousands of contractors are affected, many of whom had no idea that their income had not been properly taxed. Some of those affected were recommended the l...
035 Why You Need To Know About Corporate Criminal Offence
January 24, 2022 07:01 - 40 minutes - 36.7 MBThe recruitment sector pays salaries to millions of temporary workers and contractors, and this volume of money makes it a target for potential tax evasion. In 2017 new legislation was introduced, the Criminal Finances Act, which makes failing to prevent tax evasion a ‘Corporate Criminal Offence’. Some contractors have unknowingly been involved in tax evasion, so we chatted to Sam Dean who has lead responsibility for HMRC’s corporate criminal offence work. Sam gives us an...
035 Why You Need To Know About Corporate Criminal Offence
January 24, 2022 07:01 - 40 minutes - 36.7 MBThe recruitment sector pays salaries to millions of temporary workers and contractors, and this volume of money makes it a target for potential tax evasion. In 2017 new legislation was introduced, the Criminal Finances Act, which makes failing to prevent tax evasion a ‘Corporate Criminal Offence’. Some contractors have unknowingly been involved in tax evasion, so we chatted to Sam Dean who has lead responsibility for HMRC’s corporate criminal offence work. Sam gives us an easy to understa...
034 Smart Works - Confident Dressing For Interview Success
January 13, 2022 07:01 - 35 minutes - 33 MBLooking the part is helpful when it comes to getting a job, but what if your circumstances prevent you from having anything suitable to wear for an interview? This happens to more people than you might imagine, and fortunately there are support services that can help. Today, we’re talking to a fantastic charity, Smart Works, about empowering women by giving them the clothes, practical skills and confidence they need to succeed. In short, Smart Works supports their clients...
034 Smart Works - Confident Dressing For Interview Success
January 13, 2022 07:01 - 35 minutes - 33 MBLooking the part is helpful when it comes to getting a job, but what if your circumstances prevent you from having anything suitable to wear for an interview? This happens to more people than you might imagine, and fortunately there are support services that can help. Today, we’re talking to a fantastic charity, Smart Works, about empowering women by giving them the clothes, practical skills and confidence they need to succeed. In short, Smart Works supports their clients to secure a job....
033 Disability Is Not Inability
December 03, 2021 07:01 - 38 minutes - 52.5 MBWarning, this episode might make you angry! The pandemic disproportionately affected disabled people – 60% of people who died of COVID were disabled in some way. Whilst this statistic is outside our control, inclusion is within our control. But disability is often at the bottom of the agenda when it comes to equality. So today, on International Day of Disabled Persons 2021, we’re talking to the brilliant Jane Hatton of Evenbreak about difficulties faced by disabled job s...
033 Disability Is Not Inability
December 03, 2021 07:01 - 38 minutes - 52.5 MBWarning, this episode might make you angry! The pandemic disproportionately affected disabled people – 60% of people who died of COVID were disabled in some way. Whilst this statistic is outside our control, inclusion is within our control. But disability is often at the bottom of the agenda when it comes to equality. So today, on International Day of Disabled Persons 2021, we’re talking to the brilliant Jane Hatton of Evenbreak about difficulties faced by disabled job seekers. We were ...
032 What Is Financial Exclusion And Why Does It Matter?
October 13, 2021 06:01 - 30 minutes - 41.7 MBMany temporary and agency workers are financially excluded, an issue that is not well known so we’re highlighting it in today’s episode. So what exactly is it, and why does it matter? To help answer these questions, we’re talking to Matt Oldham of Unizest, who tells us: One in four people in the UK will be financially excluded at some point in their life; There is a poverty premium; people who are paid the least get the worst service and options; Bank accounts are facil...
032 What Is Financial Exclusion And Why Does It Matter?
October 13, 2021 06:01 - 30 minutes - 41.7 MBMany temporary and agency workers are financially excluded, an issue that is not well known so we’re highlighting it in today’s episode. So what exactly is it, and why does it matter? To help answer these questions, we’re talking to Matt Oldham of Unizest, who tells us: One in four people in the UK will be financially excluded at some point in their life; There is a poverty premium; people who are paid the least get the worst service and options; Bank accounts are facilitators for life,...
031 The Increasing Use of Statements of Work
September 22, 2021 07:01 - 39 minutes - 54.3 MBFollowing the off-payroll legislation that came into effect in April 2021, there has been an increase in the use of Statements of Work as a mechanism to engage contractors, and much talk about whether this ‘new’ type of contract is valid or not. To shed some light on the subject, we chat to Carla Roberts, Director of Legal Services at WTT Legal Ltd who updates us on what is currently happening, and how to ensure that your Statement of Work is compliant. Some key takeaways ...
031 The Increasing Use of Statements of Work
September 22, 2021 07:01 - 39 minutes - 54.3 MBFollowing the off-payroll legislation that came into effect in April 2021, there has been an increase in the use of Statements of Work as a mechanism to engage contractors, and much talk about whether this ‘new’ type of contract is valid or not. To shed some light on the subject, we chat to Carla Roberts, Director of Legal Services at WTT Legal Ltd who updates us on what is currently happening, and how to ensure that your Statement of Work is compliant. Some key takeaways are: Statements ...
030 Should umbrellas be banned? We discuss the TUC's recent proposal.
September 08, 2021 07:01 - 33 minutes - 46.5 MBThe TUC recently proposed that umbrella companies should be banned and published an accompanying report detailing their research and analysis of the umbrella sector. Today we’re chatting with Matthew Creagh, TUC policy officer, about what led to their position and proposed ban. Join us to find out more about: What led to the TUC’s position that umbrellas should be banned; Actions that could be taken to mitigate TUC member concerns; Proliferation of tax avoidance schemes...
030 Should umbrellas be banned? We discuss the TUC's recent proposal.
September 08, 2021 07:01 - 33 minutes - 46.5 MBThe TUC recently proposed that umbrella companies should be banned and published an accompanying report detailing their research and analysis of the umbrella sector. Today we’re chatting with Matthew Creagh, TUC policy officer, about what led to their position and proposed ban. Join us to find out more about: What led to the TUC’s position that umbrellas should be banned; Actions that could be taken to mitigate TUC member concerns; Proliferation of tax avoidance schemes which exploit wo...
029 Holiday Entitlement For Furloughed Temporary / Agency Workers
August 18, 2021 07:01 - 27 minutes - 37.7 MBThis podcast builds on the earlier podcast done with Paul Chamberlain of JMW Solicitors looking at holiday for agency workers. Today we are joined by Lewina Farrell, a specialist legal advisor to the recruitment sector, to specifically look at the issue of whether agency workers were entitled to holiday pay whilst on furlough. We cover everything you need to know, including: What is furlough and why is holiday during furlough unclear; Official government guidance regardi...
029 Holiday Entitlement For Furloughed Temporary / Agency Workers
August 18, 2021 07:01 - 27 minutes - 37.7 MBThis podcast builds on the earlier podcast done with Paul Chamberlain of JMW Solicitors looking at holiday for agency workers. Today we are joined by Lewina Farrell, a specialist legal advisor to the recruitment sector, to specifically look at the issue of whether agency workers were entitled to holiday pay whilst on furlough. We cover everything you need to know, including: What is furlough and why is holiday during furlough unclear; Official government guidance regarding holiday during...
028 International Opportunities
August 04, 2021 07:01 - 32 minutes - 44.1 MBToday we are delighted to chat to Connor Heaney, MD of CXC EMEA, about the international opportunities for temporary workers and contractors currently. Connor is very positive about the market currently from a workers perspective, and there are a lot of opportunities available depending on your exact sector and skillset. On a global scale skills shortages mean that firms are hiring and increasingly need temporary and contingent talent. Some key insights from our chat are:...
028 International Opportunities
August 04, 2021 07:01 - 32 minutes - 44.1 MBToday we are delighted to chat to Connor Heaney, MD of CXC EMEA, about the international opportunities for temporary workers and contractors currently. Connor is very positive about the market currently from a workers perspective, and there are a lot of opportunities available depending on your exact sector and skillset. On a global scale skills shortages mean that firms are hiring and increasingly need temporary and contingent talent. Some key insights from our chat are: There is a shif...
027 Umbrella Regulation - Some Quick Wins
July 21, 2021 07:01 - 29 minutes - 27.5 MBThis is the second of our two-part special chatting about the unregulated umbrella sector with industry expert Crawford Temple. We rejoin the conversation discussing the lack of enforcement in the sector and the detrimental impact this is having. We go on to discuss some quick-wins that HMRC could easily implement which would support and empower workers whilst also raising standards in the sector. Here are some of the key takeaways from part 2: It is fundamentally wrong ...
027 Umbrella Regulation - Some Quick Wins
July 21, 2021 07:01 - 29 minutes - 27.5 MBThis is the second of our two-part special chatting about the unregulated umbrella sector with industry expert Crawford Temple. We rejoin the conversation discussing the lack of enforcement in the sector and the detrimental impact this is having. We go on to discuss some quick-wins that HMRC could easily implement which would support and empower workers whilst also raising standards in the sector. Here are some of the key takeaways from part 2: It is fundamentally wrong that HMRC is goin...
026 Could Umbrella Regulation Mirror Financial Services?
July 07, 2021 07:01 - 32 minutes - 30.1 MBThere have been many calls for the umbrella sector to be regulated by the government, so we chat to industry expert Crawford Temple to find out his thoughts on the subject. His answer is very interesting: implement a system similar to financial services which has a track record of success and could achieve the same within the umbrella sector. We discussed about so many umbrella-related issues that this is actually the first of TWO episodes with Crawford. Here are some of ...
026 Could Umbrella Regulation Mirror Financial Services?
July 07, 2021 07:01 - 32 minutes - 30.1 MBThere have been many calls for the umbrella sector to be regulated by the government, so we chat to industry expert Crawford Temple to find out his thoughts on the subject. His answer is very interesting: implement a system similar to financial services which has a track record of success and could achieve the same within the umbrella sector. We discussed about so many umbrella-related issues that this is actually the first of TWO episodes with Crawford. Here are some of the key takeaways...
025 What is 'Employment Status' and Why Does It Matter?
June 23, 2021 07:01 - 21 minutes - 20.1 MBNo doubt you will have heard about the Uber case, and several others that have cropped up recently in the gig economy. These all centre around the common theme of workers disputing their employment status and seeking certain statutory rights. If you are a temporary worker, do you know what your employment status is? Do you know that it might differ depending on whether a recruitment agency engages you, or whether you work through an umbrella? It’s important because your employment status...
025 What is 'Employment Status' and Why Does It Matter?
June 23, 2021 07:01 - 21 minutes - 20.1 MBNo doubt you will have heard about the Uber case, and several others that have cropped up recently in the gig economy. These all centre around the common theme of workers disputing their employment status and seeking certain statutory rights. If you are a temporary worker, do you know what your employment status is? Do you know that it might differ depending on whether a recruitment agency engages you, or whether you work through an umbrella? It’s important because your ...
024 Holiday Entitlement For Agency Workers
June 09, 2021 07:01 - 23 minutes - 21.4 MBIt’s that time of year when many of us are heading off for a holiday, but do you know what your statutory rights are in relation to paid holiday? You might not think you get any! Or you might be missing out because you haven’t been claiming it! Well think again because it’s very likely you have a statutory right to paid holiday, even if you are a temporary worker. To demystify this subject, we brought in employment law expert Paul Chamberlain, who very kindly talked us through how paid h...
024 Holiday Entitlement For Agency Workers
June 09, 2021 06:01 - 23 minutes - 21.4 MBIt's that time of year when many of us are heading off for a holiday, but do you know what your statutory rights are in relation to paid holiday? You might not think you get any! Or you might be missing out because you haven't been claiming it! Well think again because it's very likely you have a statutory right to paid holiday, even if you are a temporary worker. To demystify this subject, we brought in employment law expert Paul Chamberlain, who very kindly talked us th...
023 How To Start Your First Ever Job Search
May 26, 2021 07:01 - 31 minutes - 29.1 MBIt isn’t long before the summer holidays will be upon us, we got thinking about how on earth young people (school / college / university leavers) could get started on their first ever job search. It’s a familiar quandary because employers often want experience, but coming straight from education people may not have work experience so where do they start? We chatted with career coach Hannah Salton who shared her insights and loads of top tips including: Start off by unders...
023 How To Start Your First Ever Job Search
May 26, 2021 07:01 - 31 minutes - 29.1 MBIt isn’t long before the summer holidays will be upon us, we got thinking about how on earth young people (school / college / university leavers) could get started on their first ever job search. It’s a familiar quandary because employers often want experience, but coming straight from education people may not have work experience so where do they start? We chatted with career coach Hannah Salton who shared her insights and loads of top tips including: Start off by understanding yourself ...
022 Latest Scams Ripping Off Innocent Job Seekers - what is being done about it?
May 12, 2021 07:00 - 32 minutes - 44.9 MBToday we’re talking to Keith Rosser who is a man on a mission to protect workers from the increasingly complex scams that deliberately target vulnerable job seekers. He is an long standing friend of the show, and we caught up with him to find out about the latest job scams, the impact on victims, and to ask what exactly is being done about it? Here are just a few of our key insights: There has been a 70% increase in reports of job scams in the last few months – this is just the tip of the...
022 Latest Scams Ripping Off Innocent Job Seekers - what is being done about it?
May 12, 2021 07:00 - 32 minutes - 44.9 MBToday we’re talking to Keith Rosser who is a man on a mission to protect workers from the increasingly complex scams that deliberately target vulnerable job seekers. He is an long standing friend of the show, and we caught up with him to find out about the latest job scams, the impact on victims, and to ask what exactly is being done about it? Here are just a few of our key insights: There has been a 70% increase in reports of job scams in the last few months – this is ju...
021 Help, I'm new to the jobs market and don't know where to start!
April 21, 2021 07:01 - 40 minutes - 55.9 MBWe know that the pandemic has caused an increasing number of people to enter the jobs market unexpectedly, and we also know how overwhelming it can be to suddenly find yourself needing to find work. For that reason we chatted to Maxine Hart from Wote Street People to create a podcast episode packed full of help and advice on how to get started. We cover everything from working out what role might suit you, to structuring your application, and how to give yourself the best ...
021 Help, I'm new to the jobs market and don't know where to start!
April 21, 2021 07:01 - 40 minutes - 55.9 MBWe know that the pandemic has caused an increasing number of people to enter the jobs market unexpectedly, and we also know how overwhelming it can be to suddenly find yourself needing to find work. For that reason we chatted to Maxine Hart from Wote Street People to create a podcast episode packed full of help and advice on how to get started. We cover everything from working out what role might suit you, to structuring your application, and how to give yourself the best possible chance o...
020 Resilience Despite Rejection In Your Job Search
April 07, 2021 07:01 - 40 minutes - 55.7 MBWhen searching for a job, whether it’s your perfect career move or a temporary stop-gap, it’s likely you will face rejection at some point as all the best candidates do. The current jobs market is very competitive meaning that rejection is even more likely, so we chatted to the brilliant Tamzin Louise, Interview Cheerleader about how to find your inner resilience. Dealing with rejection is hard at any time, but particularly so when applying for jobs because working and ear...
020 Resilience Despite Rejection In Your Job Search
April 07, 2021 07:01 - 40 minutes - 55.7 MBWhen searching for a job, whether it’s your perfect career move or a temporary stop-gap, it’s likely you will face rejection at some point as all the best candidates do. The current jobs market is very competitive meaning that rejection is even more likely, so we chatted to the brilliant Tamzin Louise, Interview Cheerleader about how to find your inner resilience. Dealing with rejection is hard at any time, but particularly so when applying for jobs because working and earning income matte...
019 Umbrellas In-Depth Part 2: Report by LITRG
March 31, 2021 07:01 - 47 minutes - 65.2 MBIn the second of a two-part special we chat to Meredith McCammond from the Low Incomes Tax Reform Group (LITRG), as she’s the lead-author of a newly published in-depth report examining the UK’s umbrella industry. The report pulls together data from lots of different sources and provides an independent overview of the sector. LITRG’s research included talking with sector experts, reviewing umbrella company offerings and posts in contractor forums and mining the group’s own ...