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Season 2: Ep. 4 - Customer-Centric Retail: Building Relationships for Ongoing Success' with Camilla Tress from Oliver Bonas

In Reviews We Trust

English - June 15, 2023 12:00 - 38 minutes - 26.5 MB
Entrepreneurship Business e-commerce growth business direct-to-consumer dtc reviews shopify shopify apps ecommerce saas Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Season 2: Ep. 3: Mastering the Latest Trends in DTC eCommerce with Kaitlyn Fostey from Levitate Foundry
Next Episode: Season 2: Ep. 5: The Performance Mindset: Unlocking Conscious Profitability and AI-Driven Success, with Arjun Jolly from adQuadrant

In this episode host Callum McKeefery talks to Camilla Tress , the Connected Commerce Lead at Oliver Bonas the independent British lifestyle store.

They discuss why a focus on customer experience is crucial to developing strong customer relationships,  why creating unique experiences both on and offline drives growth,  the benefits of using a headless eCommerce platform, the future of retail and AI, and how to use your review content to build brand awareness.

Callum McKeefery:
LinkedIn
Twitter

Camilla Tress
LinkedIn

Show notes:
Contentsquare
Magento
Shopify
Bazaarvoice

References:
CDP - Customer Data Platform
ERP - Enterprise Resource Planning
PDP - Product Detail Page


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