Meredith Bell explains how replacing an old, established way of doing things with a “new and improved” way can seem unnatural and inconvenient. Time, commitment and effort are key. In business since 1982, she helps companies develop the people side of their business. Her software company’s programs are used by consultants, coaches and HR professionals to help managers become more effective leaders. She and her business partners have worked together for 25 years. Many of their clients have used their products for 20 years.