Automating Customer Support in Freight with AI

Everything is Logistics

English - December 07, 2023 11:00 - 47 minutes - 32.6 MB - ★★★★★ - 23 ratings
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Previous Episode: The Future of Freight Insurance with Loadsure

Next Episode: Freight Tech Landscape, Elon vs. Iger, and Being a Woman in Freight

In this interview, Mike Zayonc, co-founder of Kodif, discusses how AI can transform customer support in freight through automation to improve productivity. He explains how his company's CX and Support automation platform's AI tools increase productivity by 40% by deflecting repetitive requests and resolving issues instantly. Mike also shares advice on preparing data now through APIs and recording calls to leverage AI in the future when it becomes more accurate than humans for automating workflows.

LINKS:

Kodif Website Plug and Play Website Mike's LinkedIn

LISTEN TO THE FULL EPISODE HERE

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