Winning Through Empathy, With Austin Adams, Retired CIO of JP Morgan Chase

Digital Banking Podcast

English - May 19, 2023 16:00 - 1 hour - 53.1 MB - ★★★★★ - 2 ratings
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Next Episode: Getting Financial Education Right for Your Accountholders, With Sid Ratkiewicz of the Center for Advanced Hindsight at Duke University and Matt Iverson-Comelo of Moneymap

In this episode of The Digital Banking Podcast, host Josh DeTar and Austin Adams, retired CIO at JP Morgan Chase, discussed why empathy is more important than feature functionality when community FIs try to take on the megabanks. Adams also shared a little of his knowledge and expertise in driving innovation and superior customer experience in a complex and ever-changing environment.