Digital Banking Podcast
99 episodes - English - Latest episode: 6 days ago - ★★★★★ - 2 ratingsThe Digital Banking Podcast is powered by Tyfone. Tyfone is a dramastically better digital banking provider. Our appeal is unique, we collaborate closely with our customers and the banking ecosystem in an open approach coupled with a powerful user experience that helps “get things done”! On our podcast you will hear how digital banking plays a leading role for community minded financial institutions from the unique perspectives of our industry expert guests.
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Episodes
Stephen Baker on Evolving the Branch: Digital Meets Physical Banking
April 19, 2024 16:00 - 1 hour - 53.5 MBIn a thought-provoking episode of the Digital Banking Podcast, host Josh DeTar welcomed Stephen Baker, CEO at Kinective, for an in-depth conversation on the evolution of digital and physical banking. DeTar and Baker explored the significant impact community financial institutions (FIs) have on their localities and the fear that these critical entities might vanish without technological adaptation and innovation. Baker shared his journey from the tech sector to the banking industry, emphasiz...
First Tech FCU + Ground Up Coffee Shop + Java4Kids
April 05, 2024 18:00 - 59 minutes - 41.1 MBIn this enlightening episode of the Digital Banking Podcast, Josh DeTar welcomed Monique Little of First Tech Federal Credit Union and Nate LaMora of Ground Up Coffee Shop. The trio discussed the innovative collaboration between a credit union and a local coffee shop designed to empower students and support community financial institutions. Through this partnership, they’ve created a model that benefits both the community and the participating students, providing them with invaluable real-wo...
Brian Kaas on Navigating FinTech Partnerships for Community Financial Institutions
March 22, 2024 15:00 - 1 hour - 49.3 MBIn this episode of the Digital Banking Podcast, host Josh DeTar welcomed Brian Kaas, Managing Director at TruStage Ventures, for an insightful discussion on the intersection of fintech investments and community financial partnerships. Drawing from his rich background, Kaas shared his experiences and the significant role that venture capital plays in the innovation and advancement of the banking sector. The conversation delved into how strategic investments and partnerships are essential fo...
Sarah Snell Cooke: Transforming Lives with Credit Unions
March 08, 2024 17:00 - 1 hour - 56.9 MBIn the latest episode of The Digital Banking Podcast, Josh DeTar welcomed Sarah Snell Cooke from The Credit Union Connection. They embarked on a discussion about Cooke's transition from journalism to becoming a credit union advocate. Cooke's unique insights into the challenges and opportunities within the industry were a focal point. The episode also delved into how credit unions are leveraging digital transformation to enhance member services. Cooke highlighted the critical role of persona...
Ning Duong: Creating a Culture of Empowerment at Credit Union West
February 23, 2024 17:00 - 1 hour - 43.4 MBIn this episode of the Digital Banking Podcast, guest Ning Duong, Chief Operating Office of Credit Union West and host Josh DeTar discuss the progressive approach of Credit Union West towards empowering next-generation leadership and prioritizing employee well-being. The discussion revolves around the organization's commitment to nurturing next-generation leaders by prioritizing empathy, flexibility, and support, moving away from traditional leadership models to create positive employee expe...
Sanjib Kalita: In Fintech Today, It Takes an Ecosystem
February 09, 2024 17:00 - 1 hour - 58.4 MBIn this episode of The Digital Banking Podcast, host Josh DeTar welcomed Sanjib Kalita, the Head of Industry for Fintech Meetup, an annual conference that brings together fintechs at all stages of development and financial institutions from across North America and beyond. Kalita shared his extensive experience in the fintech industry, discussing the dynamic interplay between technology and financial services. He reflected on his journey from working at Intel to his current role, highlightin...
Bill Kennedy: Personal Connections in Digital Banking
January 26, 2024 17:00 - 1 hour - 61.7 MBIn this insightful episode of The Digital Banking Podcast, host Josh DeTar welcomed Bill Kennedy, an experienced credit union executive currently at 4Front Credit Union. Kennedy, with over 35 years in the credit union sector, shared his unique journey in the industry. Starting out as a talented golfer hired by a bank to win tournaments, he accidentally discovered his path in credit unions. The discussion went beyond Kennedy's career trajectory. He delved into the importance of networking a...
Siva Narendra: The Future of Community Financial Institutions Is Bright
January 12, 2024 17:00 - 1 hour - 60.6 MBIn the latest episode of The Digital Banking Podcast, host Josh DeTar welcomed Dr. Siva Narendra, CEO and co-founder of Tyfone. The episode centered around the digital transformation thought leader Dr. Narendra’s look back on 2023’s biggest moments in banking and technology, and his predictions for 2024 and beyond. DeTar and Narendra discussed the intersections of technology and empathy in banking. His background as a pocket-protector-wearing geek as well as a patent-authoring innovator was ...
James Burke-Frazier: The Genuine Drive Behind Credit Union Innovation
December 15, 2023 17:00 - 1 hour - 62.9 MBIn this episode of The Digital Banking Podcast, host Josh DeTar welcomes James Burke-Frazier from Jack Henry, highlighting his genuine passion for credit unions and service. Burke-Frazier, affectionately known as JBF, is celebrated for his authenticity and dedication to finding solutions that align with the core mission of credit unions. His approach to service drives him to seek out the perfect blend of innovation and practicality in the financial sector. Despite not having a background in...
Disrupting the Financial Services Supply Chain, with Sarah Howell
December 01, 2023 17:00 - 1 hour - 43.6 MBIn this episode of The Digital Banking Podcast, host Josh DeTar welcomed Sarah Howell, the Head of Partnerships for Infinant. The discussion began on a heartfelt note, addressing the devastating fires in Lahaina and their impact on Sarah's family. The Hawaiian community's resilience and the overwhelming support they received from various quarters, including the banking sector, were discussed. Transitioning to the core topic, Howell dove into the evolving landscape of the banking industry, p...
Understanding the Evolving Landscape of Financial Fraud, with Uku Tomikas
November 10, 2023 17:00 - 1 hour - 64.8 MBIn this enlightening episode of The Digital Banking Podcast, host Josh DeTar engaged in a thought-provoking conversation with Uku Tomikas, a leading expert in the field of financial fraud prevention. They examined the ever-evolving landscape of financial fraud, exploring the ingenious tactics employed by fraudsters in today's digital age. Tomikas shed light on the alarming rise of deepfake technology, which allows scammers to create convincing video impersonations of loved ones or acquaintan...
Financial Freedom and Breaking Cycles: David Dindi's Vision
November 03, 2023 16:00 - 1 hour - 48.7 MBIn this insightful episode of The Digital Banking Podcast, host Josh DeTar engaged in a thought-provoking conversation with David Dindi, founder of Atomic Invest. The discussion revolved around the intersection of finance and technology, highlighting the potential for financial institutions, particularly community ones, to create meaningful change in people's lives. Dindi passionately emphasized the role of finance in breaking the cycle of poverty and promoting financial independence, and ho...
Bridging Tech and Business in Banking with Jin Gwak
October 20, 2023 16:00 - 1 hour - 59.1 MBIn this episode of the Digital Banking Podcast, Josh DeTar sits down with Jin Gwak from AmeriCU Credit Union to dive into the intricacies of modern banking. They discuss the importance of understanding different perspectives within an organization, emphasizing the need for business analysts and committees to bridge various business units. This ensures everyone is on the same page, fostering a cohesive approach to challenges. Jin highlights the significance of humility and empathy in leaders...
Your Have to Get the Human Part Right First, With Ryan Canin
October 06, 2023 16:00 - 1 hour - 58.7 MBIn this episode of The Digital Banking Podcast, host Josh DeTar sat down with Ryan Canin, CEO of DocFox, to explore the multifaceted world of technology, empathy, and innovation in the banking industry. They discussed the impact of COVID-19 on client relationships, emphasizing the newfound intimacy and connection through virtual meetings. Canin shared insights into breaking down barriers and the importance of open dialogue in the workplace. The conversation took a deeper dive into the chall...
The Future of Community Financial Institutions with Steven Ramirez
September 22, 2023 16:00 - 1 hour - 47.5 MBIn this episode of the Digital Banking Podcast, host Josh DeTar sits down with Steven Ramirez, CEO at Beyond the Arc, to discuss the future of banking in a rapidly evolving digital landscape. The conversation kicks off with a reflection on the traditional banking model, which was largely one-size-fits-all. Steven highlights how digital innovation has disrupted this model, creating a demand for more tailored, intuitive experiences akin to those we see in the retail and entertainment sectors....
Changing While Staying the Same, with Troy Stang of GoWest Credit Union Association
September 08, 2023 16:00 - 1 hour - 45.3 MBIn this episode of The Digital Banking Podcast, host Josh DeTar spoke with Troy Stang, the president and CEO of GoWest Credit Union Association. The takeaway from this conversation is that credit unions need to work hard to change in some ways and work hard to stay the same in other ways. Not surprisingly, Stang called on credit unions to embrace digital transformation. Staying at the forefront of financial technology is paramount for any credit union that hopes to survive in the years ahea...
Mike Lawson: Navigating Credit Unions in the Age of AI
August 25, 2023 16:00 - 1 hour - 46 MBIn this insightful episode of Digital Banking Podcast, Josh DeTar sits down with Mike Lawson, host of CUBroadcast, to delve into the evolving landscape of credit unions. Lawson shares his unique perspective on the industry, highlighting the importance of data analytics in shaping personalized services. He emphasizes that understanding members on an individual level is now more achievable and crucial than ever. The conversation then shifts to the topic of leadership. Lawson discusses the cha...
Brad Hickey: Insights From the Founder of CU Build
August 11, 2023 17:00 - 1 hour - 55.2 MBThe third annual CU Build event was held in Dallas July 28-30, 2023. CU Build is a buildathon (sometimes called a hackathon) for credit unions running Jack Henry’s Symitar core processing platform, as well as invited vendor partners. The event is 100% credit union organized. Prior to the event, Digital Banking Podcast host Josh DeTar had the opportunity to chat with Brad Hickey about the then upcoming event. Hickey is the founder of CU Build, as well as the Manager of Application Developmen...
ChatGPT Will Lead to a Unified Digital Life Experience, With Mason Stone, Director of National Sales at Paymentus
July 28, 2023 10:00 - 1 hour - 48.7 MBEvery organization on the planet is intent on creating a great user experience – the best possible combination of clicks and swipes to make the task at hand as frictionless as possible. However, as technologies like ChatGPT continue to develop, “clicks and swipes” will end up at some fintech museum right next to a 1200-baud modem. Instead, consumers will converse in natural language with virtually everything around them. Instead of a bunch of individual user experiences, consumers will be ab...
The Modernization Imperative, With Tim Hamilton, Founder and CEO of Praxent
July 14, 2023 10:00 - 1 hour - 46.3 MBTo remain competitive in today’s digital world, community FIs must be nimble. But being nimble isn’t enough if a legacy technology stack creates more obstacles than opportunities. Modernization is imperative, but many FIs lack the tools and the in-house expertise to move the FI forward on the best possible course. In this episode of The Digital Banking Podcast, Tim Hamilton, the founder, and CEO of Praxent, explained how community FIs should modernize applications to remain relevant against...
How to Implement DEI In Your Organization, With Shannan Herbert, the EVP of Inclusive Credit at Stratyfy
June 30, 2023 10:00 - 1 hour - 49.8 MBMore and more organizations are committing to diversity, equity, and inclusion (DEI) policies and practices to build a more diverse and just workplace. This is even more important for financial institutions in their outreach to the communities they serve. In this episode of The Digital Banking Podcast, Shannan Herbert, the EVP of Inclusive Credit at Stratyfy, explained what DEI means and how to implement it in your organization. She and host Josh DeTar discussed how to improve DEI in an org...
The Relationship Between Digital Transformation and Team Motivation, With Jay Tkachuk of Golden 1 Credit Union
June 16, 2023 10:00 - 1 hour - 63.6 MBDigital transformation is a cultural shift more than it is a technological shift. It’s not about the tools; it’s about how the people within your organization use those tools. It’s about creating a culture of constant change and improvement. In this episode of The Digital Banking Podcast, Jay Tkachuk, Chief Digital Officer at Golden 1 Credit Union, explained the digital transformation process. He and host Josh DeTar discussed why digital transformation should come top-down and from the ins...
Getting Financial Education Right for Your Accountholders, With Sid Ratkiewicz of the Center for Advanced Hindsight at Duke University and Matt Iverson-Comelo of Moneymap
June 02, 2023 16:00 - 1 hour - 70.6 MBIt seems so simple. Follow a budget. Don’t run up your credit cards. Keep an eye on your credit score. Most importantly, consider the long-term consequences of every financial decision. It’s a recipe for financial success. And yet, most Americans struggle with their finances. In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Sid Ratkiewicz, a behavioral researcher at the Center for Advanced Hindsight at Duke University, and Matt Iverson-Comelo, CEO and Founder of Mone...
Winning Through Empathy, With Austin Adams, Retired CIO of JP Morgan Chase
May 19, 2023 16:00 - 1 hour - 53.1 MBIn this episode of The Digital Banking Podcast, host Josh DeTar and Austin Adams, retired CIO at JP Morgan Chase, discussed why empathy is more important than feature functionality when community FIs try to take on the megabanks. Adams also shared a little of his knowledge and expertise in driving innovation and superior customer experience in a complex and ever-changing environment.
Think Big, Start Small, Move Quickly, With Ashish Garg of Eltropy
May 05, 2023 13:00 - 1 hour - 45.8 MBIn this episode of The Digital Banking Podcast, host Josh DeTar welcomed Ashish Garg, the founder and CEO of Eltropy. They talked about the importance of community financial institutions in underserved communities, how community FIs can find their niche, and why technology is a powerful ally for financial institutions.
Achieving Differentiation in a Crowded Market, With Aaron Wollner of Quontic Bank
April 21, 2023 13:00 - 49 minutes - 34.1 MBIn this crowded marketplace, how can a community financial institution possibly differentiate itself? Better technology is table stakes, because as soon as you add the latest shiny object to your tech stack, every other FI in town will add it, too. In the end, differentiation can only come from better ideas. In this episode of The Digital Banking Podcast, our Josh DeTar welcomed Aaron Wollner, the CMO of Quontic Bank, which is the best online bank according to Forbes. Wollner discussed the ...
Remaining Relevant Through Innovation, With Benjamin Maxim of MSUFCU
April 07, 2023 16:00 - 1 hour - 56.3 MBCommunity financial institutions are no longer competing with just each other. In an increasingly all-digital world, they’re competing with every other app and service that facilitates some sort of financial transaction. If these institutions don’t innovate to stay ahead of the curve, they risk losing relevance – especially with younger generations. In this episode of the The Digital Banking Podcast, host Josh DeTar welcomed Benjamin Maxim, Chief of Digital Strategy & Innovation at Michigan...
Bridging the Language Gap Between Fintechs and Community FIs, With Lisa Gold Schier
March 24, 2023 16:00 - 58 minutes - 39.9 MBMany new fintechs started out focused on a direct-to-consumer (DTC) model. They’re not accustomed to many of the technological constraints of the banking industry and, just as important, they’re unfamiliar with the language of the industry. This can lead to break-downs in communication between fintechs and FIs, even though they very much need each other right now. In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Lisa Gold Schier, the Chief Strategy Officer at ASA Tec...
Balancing Collaboration and Competition, With Danny Payne of Jack Henry
March 10, 2023 17:00 - 1 hour - 42.6 MBCollaboration and cooperation in the face of competition. It’s a concept that both financial institutions and fintechs must embrace to survive. In this episode of The Digital Banking Podcast, host Josh DeTar was joined by Danny Payne of Jack Henry. The two discussed how competing fintechs can share a common forum and learn from each other to meet their users' specific needs. Payne and DeTar also discussed digital transformation and the challenges community financial institutions face in app...
The People Side of Banking, With Kareem Refaay of The London Institute of Banking & Finance
February 24, 2023 17:00 - 1 hour - 51.8 MBIt’s easy to think of banking as a numbers industry. After all, that’s what a dollar is: a numerical representation of buying power. However, as our guest in this episode of The Digital Banking Podcast made clear, banking is really a people industry. It’s people working at financial institutions helping the people who bank there to better their financial lives. In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Kareem Refaay, the managing director of The London Institu...
Banking on Engagement, With Michael Bank, the Co-Founder of Blip Labs
February 08, 2023 16:00 - 59 minutes - 40.8 MBThe reason it’s so hard to define digital transformation is because it means – or should mean – something different to every financial institution. In other words, the finish line may be the same for everyone, but the starting line will always be different. Sometimes simply adding a new layer of technology will work. Other times, you’ll need to step back and consider completely reengineering a process based on the availability of new technology. The key is to always be mindful of your accoun...
Accountholder Communications: Choosing the Right Channel at the Right Time, With Gregg Hammerman
January 27, 2023 17:00 - 1 hour - 55.6 MBThere are many ways for financial institutions to communicate with their accountholders in the digital age. With so many options, it’s easy mistake quantity for quality. Effective communication is still a matter of listening mindfully to the people you serve and intelligently providing them with the information that’s pertinent to them. The only thing that’s changed is how that’s accomplished. In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Gregg Hammerman, the CEO ...
Being Totally Prepared for an Uncertain Future, with Don MacDonald
January 13, 2023 17:00 - 1 hour - 64.6 MBDuring his 30+ years marketing technology of all sorts, Don MacDonald worked for Intel, Qualcomm, Fiserv, and MX. As a result, the insights he shared on this episode of The Digital Banking Podcast are beyond valuable as they help banking professionals mitigate fear and embrace change. MacDonald shared Andy Grove's philosophy and how it shaped his thinking, the lessons he learned from bees and believes could benefit everyone, and how taking the customer-first approach and providing a person...
Branches Are Dead, According to Ron Shevlin, Chief Research Officer at Cornerstone Advisors
December 30, 2022 05:00 - 1 hour - 46.5 MBDo financial institutions still need branches? Is digital transformation more of a cultural shift than a technological shift? According to one industry insider, the answer to both questions is no. In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Ron Shevlin, the Chief Research Officer at Cornerstone Advisors. Shevlin and DeTar explored the world of fintech and tech trends in banking. They also discussed the digital transformation of FIs and what's going on in banking...
Embracing Technology to Improve Lives, With Brett Wooden
December 16, 2022 17:00 - 1 hour - 55.6 MBIn this episode of The Digital Banking Podcast, host Josh DeTar welcomed Brett Wooden, the SVP of Innovation at FTSI. They talked about the benefits of integrating AI into banking technology, the importance of thinking outside the box, and why you need to create a seamless and convenient digital experience for your accountholders.
The Time for Collaborative Banking Is Now, With Landon Glenn
December 02, 2022 05:00 - 1 hour - 52.2 MBFintechs are no longer the enemy. They’re gradually moving into the role of trusted technology partner. The sooner you recognize and accept that, the better off your financial institution will be. In this episode of The Digital Banking Podcast, ASA founder Landon Glenn and host Josh DeTar discussed digital transformation and the vast number of fintech launches in recent years. They discuss the danger these companies present to traditional FIs, but also the challenges fintechs face when comi...
The Good and the Bad of Customer Feedback, With Catherine Ordeman
November 18, 2022 17:00 - 1 hour - 42 MBOpinions are like … well, you know the saying. And that’s all customer feedback is – opinions. Some feedback is downright transformative, other feed back not so much. However, because it comes from your customers, you must respond to all of it in some measure. The trick is determining the appropriate response for any given feedback. You can’t overreact, but you can’t underreact, either. In this episode of the Digital Banking Podcast, host Josh DeTar welcomed Catherine Ordeman, Head of Banki...
Don’t Forget to Include Your Employees in Digital Transformation, with John Findlay, CEO of LemonadeLXP
November 04, 2022 16:00 - 1 hour - 46.4 MBTraditionally, it’s always been your employees who are responsible for the “front line.” In the wake of digital transformation, has technology taken over responsibility for the front line? The short answer is no. Technology is just a new tool that can help your employees better serve your accountholders. Thus, your employees must be well-versed in the use of that technology. In this episode of The Digital Banking Podcast, host Josh DeTar was joined by John Findlay, the CEO of LemonadeLXP...
Open Banking, Conversational AI and a Whole Lot More, with Dan Black of Boost.ai
October 21, 2022 16:00 - 55 minutes - 38.4 MBEach new voice on The Digital Banking Podcast brings with it a fresh perspective that adds to the conversation, and this installment is no different. In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Dan Black, Strategic Partnerships and Accounts at Boost.ai. The two discussed open banking and the age of conversational AI. They also covered the conversion to digital banking, ways of communicating with users, and the evolution of fraud in financial services.
Determine Your Strategic Goals Before Selecting a Fintech Partner, with Don Shafer, Co-founder & Chief Evangelist at Quilo
October 07, 2022 16:00 - 1 hour - 53.8 MBAre fintechs your financial institution’s enemy or its savior. Or something in between. The correct answer is, all of the above. In this episode of the Digital Banking Podcast, host Josh DeTar welcomed Don Shafer, the co-founder and chief evangelist at Quilo. Among other things, the two discussed how fintechs generally fall into one of three different “buckets.” They also looked at people's expectations from banking and tech, as well as why you shouldn’t close your branches.
Cryptocurrency and the Community FI, With Lou Grilli of PSCU
September 23, 2022 13:00 - 1 hour - 51.1 MBThink you understand cryptocurrency? More important, do you understand what it means to your community financial institution? Probably not as well as this episode’s guest, Lou Grilli, Sr. Innovation Specialist at PSCU. Host Josh DeTar dug deep as Grilli explained crypto and shared how it will revolutionize financial services.
Leveraging Technology to Serve the Underserved, with Kristi Kenworthy of Dora Financial
September 09, 2022 16:00 - 59 minutes - 40.6 MBThe core philosophy of credit unions is people helping people and enabling underbanked communities that don't have access to traditional financial institutions. While technology can play an important role in effectively reaching those communities, there will inevitably be some members of the community that don’t have access to modern technology. Therein lies the rub. In this episode of Digital Banking Podcast, Kristi Kenworthy, Managing Director of Dora Financial, a CUSO of credit union US...
Good Decisions Require Good Data and Good Accountholder Understanding, with George Estrada, Principal Strategic Advisor for Credit Unions at AWS
August 26, 2022 16:00 - 1 hour - 71.3 MBGeorge Estrada, Principal Strategic Advisor for Credit Unions at AWS, emphasizes that listening to the needs of your accountholders and community members is very important to retain them. In this episode of the Digital Banking Podcast, Estrada and host Josh DeTar considered the relationship between a credit union (CU) and its members. They discussed the importance of user experience, the positive impact of innovative external sources, and how to develop a data strategy that protects your dat...
How to Leverage Digital Banking Configuration to Provide Personalized Financial Solutions With Bill Kinnelly
August 12, 2022 13:00 - 1 hour - 45.4 MBIt’s a constant balancing act for community financial institutions. If you use all your software ”out of the box,” you risk looking just like everybody else. If you customize your environment too heavily, you can end up with a support nightmare that none of your vendors can help with. In this episode of Digital Banking Podcast, host Josh DeTar welcomed Bill Kinnelly, the CEO of KGA Advisory, LLC. They discussed the pitfalls of being on a customization island, the potential problems with dev...
How to Adapt to the Evolution of Payments With Melissa Kopp of Neural Payments
July 29, 2022 16:00 - 1 hour - 42.6 MBChange is difficult for everyone – for some more than others. Communication – whether to employees or account holders – can make change much more palatable. In this episode of the Digital Banking Podcast, Melissa Kopp got into the need for communication in the corporate world and pointed out the importance of fintech for increasing an FI’s speed to market. She and host Josh DeTar discussed changes in consumer payments, the risks of this process, and fintech's role in all of this.
Moving at the Speed of Impulse with Sabeh Samaha of Samaha & Associates
July 15, 2022 16:00 - 1 hour - 60.5 MBIn this episode of the Digital Banking Podcast, host Josh DeTar welcomed Sabeh Samaha, President and CEO of Samaha & Associates. They chatted about what Samaha called “the speed of impulse,” the importance of functionality, beauty, and hospitality in banking, and the future of banking in the metaverse.
How to Ensure Big Wins in Product Development, with Sarah Sprague Gerber of MoneyLion
July 01, 2022 16:00 - 1 hour - 44.9 MBA successful product is unique, or at least arguably better than its competitors. However, that in itself is not enough to guarantee success. And a seamless, frictionless, transparent user experience is table stakes today. To win big, you need to humanize the experience and introduce human elements into your product. In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Sarah Sprague Gerber, the Director of Product at MoneyLion. They talked about building trust through a...
Getting Phygital with Tom Shen
June 17, 2022 16:00 - 1 hour - 49.4 MBTom Shen boasts a long and fabled career in financial technology spanning some 40 years. Some of the companies he’s been associated with, like Software Dynamics and S1, are long forgotten. Others like Digital Insight and Maluzai Software are still fresh in our memories. Today Shen is on the board of two financial technology rising stars: Sensibill and Zsuite Technologies. In short, he can back up his opinions with plenty of experience. In this episode of The Digital Banking Podcast, Shen d...
Innovating and Getting the Most from Your Technology Investments Old and New – Chris Sachse and Brian Murphy
June 03, 2022 16:00 - 1 hour - 63.7 MBIt’s no secret that tech giants like Amazon and Apple are driving consumer expectations for all digital interactions – including digital interactions with your financial institution. The problem is that many systems still in use at community FIs are still based on what one might call “legacy technology.” Simply stated, they were architected before Amazon was even a glimmer in Jeff Bezos’ eye. This problem is not insurmountable, but it does need to be aggressively addressed. In this episode...
How to Balance People and Technology to Provide an Exceptional User Experience With Jeff Keltner of Upstart
May 20, 2022 16:00 - 1 hour - 49.4 MBDigital transformation isn’t a project – it’s a never-ending pursuit. What’s more, digital transformation is cultural as much as it is technological. There are no easy answers and there are no shortcuts. In this episode of Digital Banking Podcast, Jeff Keltner, the Senior Vice President of Business Development at Upstart, joined host Josh DeTar to discuss the impact of digital transformation on the growth of community FIs. He also explained why failures are as critical as successes and how...