Design Critique: Products for People
130 episodes - English - Latest episode: 8 months ago - ★★★★ - 11 ratingsOur show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear:
* Critiques of products & services we've used thoroughly,
* Interviews with people whose work or books we admire, and
* Discussions of design methods we use in our own user experience research and design careers.
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Episodes
DC119: Apple iOS10 Upgrade UI Trickery
November 16, 2016 04:25 - 14 minutes - 9.8 MB2016 has been a bad year of manufacturers trying to force customers into upgrading their devices by user interface trickery. First Microsoft and their Windows 10 deceptions, and now Apple with iOS10 reminders that cannot be refused. In this episode, Tim describes Apple's failure to provide a "No" response in the iPhone's UI and the "nag screen" that repeatedly makes an offer the customer can't refuse. It's not quite as bad as the Windows 10 manipulation scheme was, but the increasing lack...
DC118 Critique: Kobo eReaders
July 30, 2016 13:24 - 1 hour - 42.9 MBAlvaro Vargas joins Tim Keirnan for a thorough discussion of the customer experience of eReaders, in particular the offerings from Kobo. Tim is the newbie, having recently bought a Kobo Glo HD as his first eReader, and Alvaro provides the longitudinal review of Kobo eReaders, having bought four of them over time. His current model is a Kobo Glo. As usual, the discussion follows Tim's list of Customer Experience Phases: Encounter Decision Purchase Out of the Box Early Use Longitudina...
Mailbag: Listener Email from Brian Shunamon
June 23, 2016 02:22 - 13 minutes - 9.07 MBBrian Shunamon from the USA sent us a message so on point that I asked him if I could record it and publish it. As an Information Technology professional with corporate clients, as well as a guy looked to for tech advice by friends and family, Brian addresses the concerns of our last several episodes on Microsoft's customer experience mistakes with its Windows 10 upgrade policy and behaviors. He reminds us that enduring patterns of mistreatment is a bad precedent not only in our personal rel...
DC117 Critique: Never10 and GWX Control Panel Defend Against Windows 10 Upgrade Trickery
May 26, 2016 04:18 - 16 minutes - 12.9 MBMicrosoft hit a new low in their obnoxious campaign to upgrade customers' PCs that were Windows 7 or 8 to Windows 10. The user interface is almost impossible to say "no" to when the dreaded Win10 upgrade message appears. Anecdotes about affected customers Tim knows and a critique of two freeware utilities that can keep a Windows machine under the user's control are featured in this short episode. When will Microsoft learn to respect customer's private property and offer an honest UI to up...
DC116 Critique: Apple TV Gen 2, 3 and 4
April 30, 2016 02:33 - 1 hour - 36 MBTim Keirnan and Mike Velasco critique three generations of the AppleTV: 2, 3, and 4. Mike's experience with Gen 2 and Gen 4 provide a backdrop to Tim's first month with his refurbished Gen 3. It's 90 minutes of thorough discussion on three iterations of the same product. Where else will you hear this level of detailed critique on product design? Nowhere! And not one commercial to fast forward through.
DC115 Critique: Windows 10 Upgrade UX Nightmare
February 24, 2016 05:44 - 22 minutes - 13 MBThe Windows 10 upgrade has become infamous for its pushy, hard sell approach and its "phone home" data tracking "features". Did you know the "hard sell" is known by such other fun names as "advance consent" and "inertia selling"? It's all about disrespecing customers' property rights, personal rights, and using people as objects for short term gain instead of offering them a decent value proposition. As recounted in this episode, even the technical implementation has flaws that result in a ...
DC114 Critique: When People Are the UI in Service Designs
December 23, 2015 15:57 - 24 minutes - 8.35 MBIn service design and delivery, people are the user interface between an organization and its customers. This anecdotal episode recounts two excellent customer experiences with two seemingly well-run companies. Both employ people whose friendly personalities and professional skills, backed by efficient business processes, won them Tim's business. Story 1: WOW Internet makes switching from internet service provider AT&T Uverse painless and affordable. Story 2: A Plus Auto Repair & Transmissio...
DC113 Interview: Wayne Neale on Customer Experience, Design Thinking, and Service Design
October 14, 2015 00:53 - 1 hour - 27 MBWayne Neale, CEO of Kaydak, joins Tim Keirnan for an interview that ranges across several topics: * Experience Design: From UI to User Experience to Customer Experience and beyond * Design Thinking * Service Design You can find Wayne at http://www.kydak.com/ The service design episodes of Design Critique Tim mentioned can be heard here: http://designcritique.net/dc32b-interview-cafe-design-with-tom-diab http://designcritique.net/dc47-interview-designing-the-ux-of-conferences-with-jared-s...
DC112 Critique: The UX of Android Lollipop
September 07, 2015 13:55 - 55 minutes - 18.9 MBTime for a mobile episode! Aravindh Baskaran, UX researcher and designer, joins Tim Keirnan to look at the user experience of Android Lollipop. What did we like about it and what do we think could be better? With Android Marshmallow on the way, it's time to reflect on Lollipop's effectiveness. Android is used, in one form or another, by more customers around the world than any other mobile OS (stats we found on this were so inconsistent that we gave up looking, but Android was clearly in th...
10th Anniverary Episode with Tom Brinck on Starbucks customer experience
July 09, 2015 03:51 - 1 hour - 31.6 MBThe Design Critique podcast celebrates its tenth anniversary! While others have podfaded, we have persevered. In this anniversary episode, show co-founder Tom Brinck returns to discuss the customer experience of Starbucks coffee shops with Tim Keirnan. Tom is the power user and Tim is the newbie. Two very different perspectives. This anniversary episode's album art features a cake with a Star Wars action figure on it, as befits any ten-year-old's birthday cake. And you must admit it's cool t...
DC110 Editorial: When the UX of Less is More
June 13, 2015 18:33 - 12 minutes - 8.65 MBIn this first audio editorial episode, Tim relates how he rediscovered the advantages of small electronics devices over their larger-screened brothers. Thanks to Dad for inspiring this one. Besides mobile phones, cars are another example of a product range that used to punish customers who wanted a small size by not allowing superior materials or features in them. Thankfully for small car fans, it's getting better. Smart companies recognize that small size product buyers actually have two c...
IUE2015 Is In June, and Listener Email
May 18, 2015 00:40 - 13 minutes - 3.94 MBHi everyone, this is a reminder that Internet User Experience is coming back to Ann Arbor, Michigan this June. Also, we have email falling out of the previous episode about the Beluga Razor design. Visit the IUE2015 website at http://www.iueconference.com/
DC109 Interview/Critique: The Beluga Razor and Website with Inventor Zac Wertz
March 22, 2015 14:17 - 1 hour - 28.4 MBZac Wertz, inventor of the Beluga Razor, joins Tim Keirnan for an interview about the design of both the Beluga Razor prototype and the BelugaShave.com website. Across 80 minutes of uninterrupted, commercial-free conversation, Zac and Tim discuss hardware and digital designs, including * Their mutual dissatisfaction with modern cartridge razor shave quality, its high cost, and environmental problems * Their appreciation for traditional safety razor shaving * Zac's origin story for inventing ...
DC108 Interview: Using List Building to Start Your UX Freelancing Career with Jonathan Tilley
February 17, 2015 02:34 - 34 minutes - 13.9 MBJonathan Tilley, voiceover professional, joins Tim Keirnan for a discussion on how user experience professionals can find freelancing opportunities, either full or part time. This episode is about designing one's career instead of designing a digital or hardware experience, and closes with a discussion of how college students could use list building to find an internship or first job. Jonathan's websites are: www.leagueoflistbuilders.com and www.jonathantilley.com Audiophiles take note: ...
DC107 Interview: HFES 2014 Conference Report
January 19, 2015 03:47 - 42 minutes - 16.9 MBMelissa Smith returns for a special Human Factors News Desk episode that reports on the HFES 2014 annual meeting. If you missed the conference, or if you want to hear about sessions other than the ones you attended and the overal trends and themes she noticed, listen to this half hour with Melissa! Link to HFES2014 twitter hashtag:https://twitter.com/hashtag/HFES2014 We also read email from listeners Costan (about GPS unit designs) and Reed (about interactive voice response systems).
DC106 Critique: Magellan RoadMate 2230T-LM
September 01, 2014 00:00 - 44 minutes - 15.3 MBBrad Jensen returns to help Tim critique the Magellan RoadMate 2230T-LM portable GPS. This completes our series on portable GPS for the car and provides a fascinating look at how three manufacturers have designed similar solutions. The strenghts of the Magellan include * Text entry is spoken by the unit to confirm input * Dynamic rerouting around traffic problems works well * Effective use of corners for touch points * 4.3 inch size is not ungainly as the 5 inch Garmin was Usability problem...
DC105 Critique: Nokia Lumia 520 and 521 Windows Phone 8
May 29, 2014 02:00 - 41 minutes - 14.2 MBMike Velasco returns to discuss the Windows Phone 8 duo from Nokia, the Lumia 520 and 521. These smart phones may be the best value in a phone ever sold to this point. The guys explain why the design, including the price point, is so attractive. Paul Thurott inspired this episode with his article here: http://winsupersite.com/windows-phone/nokia-lumia-520-best-tech-deal-2013 Melissa Smith returns with the Human Factors News Desk to discuss the following: Gaspar, J. G., Neider, M. B., Crowe...
DC104 Human Factors Research Summary with Melissa Smith
February 11, 2014 01:44 - 22 minutes - 15.2 MBHuman Factors PhD student Melissa Smith joins Tim for an experiment in bringing human factors-related research to you in three short summaries. Melissa is at George Mason University and donated her time to discuss recent human factors research with Tim. Learn more about Melissa on her website at http://mabsmith.com The articles Melissa discusses are: --Beller, J., Heesen, M., & Vollrath, M. (2013). Improving the Driver–Automation Interaction An Approach Using Automation Uncertainty. Human F...
DC103 WordCast: Verbal Protocols (Thinking Aloud)
November 29, 2013 01:36 - 30 minutes - 17.6 MBDr. Robert Youmans from George Mason University joins Tim Keirnan for a wordcast episode on verbal protocols. Why and how do we ask usability research participants to think aloud about their task performance, and what does using this method do to our data? Dr. Youmans covers four different methods of thinking aloud: 1. Concurrent Verbal Protocol 2. Retrospective Verbal Protocol 3. Interruptive Verbal Protocol 4. Prospective Verbal Protocol The remainder of the episode covers research on how...
DC102: Android Phones Longitudinal Reviews of LG Motion and Google Nexus 4
October 30, 2013 01:06 - 55 minutes - 19.1 MBMike Velasco joins Tim Keirnan for an episode to discuss the customer experience of two Android smart phones: the LG Motion and the Google Nexus 4 (also manufactured by LG). These two very different Android phones each have their own advantages, as do the carriers Tim used them on (MetroPCS and Solavei, respectively). LG Motion: * Small size easy to hold and put in pocket * Fast data speeds * Replaceable battery * Custom Android user interface by LG that isn't bad * Outright purchase from M...
DC101 WordCast: User Experience 101
September 01, 2013 12:29 - 1 hour - 17.8 MBDave Mitropoulos-Rundus returns for a wordcast episode on the user experience profession that probes the origins of our field. Where did it come from, and how did we come to have jobs in it? And is "customer experience" a better phrase for what we do? For us, UX is about managing risk on projects by doing our trio of research, design, and testing to ensure products and services will meet business goals. And it's about taking pride in one's craft. Learn more about a foundational book on our u...
DC100: 8th Anniversary Show with Tom Brinck!
June 30, 2013 00:00 - 1 hour - 25.5 MBOn the 8th anniversary and 100th episode of Design Critique, Timothy Keirnan is joined by a celebratory guest who is no stranger to long-time listeners of the show. Our topic is the design of an everyday object that helps everyone reach a little higher in life: the step stool. We like how such a simple object has so many facets, features, and personas for design consideration. We'd like to thank everyone for listening the past eight years and helping us reach the milestone of episode 100. I...
DC99 Editorial: In Praise of Bricks & Mortar Stores
May 12, 2013 18:54 - 20 minutes - 11.5 MBIn an audio editorial, Tim asks if the supposed death of bricks 'n mortar stores at the hands of online sales is greatly exaggerated. What do you think? The article mentioned in this episode can be read in full at http://blog.intuit.com/trends/browsing-fees-a-new-retail-strategy-or-the-end-of-bricks-and-mortar/ Design Critique does not accept advertising, but the following merchants deserve honorable mention due to their bricks and mortar customer service: Averill Racing Stuff, Inc. (custom...
DC98: Garmin Nuvi 50 GPS Longitudinal Review
March 31, 2013 00:30 - 1 hour - 18 MBBrad Jensen and Tim Keirnan present a longitudinal review of the Garmin Nuvi 50 portable GPS. What does it do well, and how could its interaction design and interface design be improved? An earlier episode of Design Critique reviewed a TomTom portable GPS and you might want to go back and hear that along with this episode. http://designcritique.net/dc86-longitudinal-review-tom-tom-xl335tm-portable-gps Both TomTom and Garmin solve the navigation problem for their customers in ways that are...
DC97: Bad UI Labels Part 1: The Chaos Button
February 24, 2013 18:27 - 26 minutes - 9.1 MBThe first in a series of Bad Button Labels We Have Known. Brad Jensen joins Tim Keirnan to discuss the Chaos button on his father's new microwave oven. Why do companies allow such dreadful UI labels? Mr. Jensen's microwave is the first of many terrible examples we plan to cover on occasion in future episodes. Desiree Scales has a website called Online Website Degree where students, teachers, and potential returning students can learn about the interrelated fields of web design. Lots of free...
DC96: Site Maps As Design Tools
January 27, 2013 16:58 - 21 minutes - 12.3 MBCaitlin Potts discusses using using site maps as website design tools. You can have her Omnigraffle template for free at the following link: http://michichi.org/helping-sitemaps-get-their-groove-back/ Note: Caitlin based this episode off a presentation she gave the Michigan chapter of ACM-SIGCHI in December 2012, called "Helping Site Maps Get Their Groove Back". Thanks to MichiCHI for a great holiday event and speaker. You can find Michigan Chi at www.michichi.org. Caitlin Potts is a User ...
DC95 Nokia Customer Service
December 21, 2012 20:14 - 15 minutes - 10.7 MBA heartwarming holiday tale of good customer service after the sale. Nokia politely and efficiently repaired Tim's Lumia 710 Windows Phone, using a combination of good website design, excellent customer service desk people, and a "do it right the first time" service department. Companies that care about their customers will save the brand's relationship with the customer when something goes awry. In particular, Nokia did three things to keep Tim's loyalty to the brand when disaster struck: 1...
DC94 T-Mobile Customer Service Nightmare
November 21, 2012 03:56 - 18 minutes - 10.8 MBEven when the initial user experience of a product is good, the total customer experience suffers when a company ignores service after the sale. We at Design Critique argue that service after the sale IS AN INTEGRAL PART OF A PRODUCT'S DESIGN because it directly affects the customer experience. Only bad companies isolate product design from customer service design. In Tim's case, T-Mobile destroyed a loyal, 8-year customer relationship for its monthly prepaid service by * Refusing to help r...
DC93: Nokia Lumia 710 Longitudinal Review
November 05, 2012 15:19 - 39 minutes - 22.4 MBTobby Smith returns to help Tim provide a longitudinal review of Nokia's Lumia 710 Windows phone. After over eight months of use, the Lumia 710 proved itself a terrific value in smart phone quality, including * Convenient, portable size with grippy back cover that can be switched with other colors to personalize the phone * Hardware buttons for the three standard Windows Phone buttons, instead of the soft buttons so often found on other models. We find dedicated hardware buttons much more us...
DC92 Wordcast: Haptics
October 21, 2012 19:07 - 43 minutes - 14.9 MBListener Costan Boiangiu rejoins the show for a wordcast on haptic feedback in product design. What is it, how is it used currently in product designs, and how could it be used? We discuss designs that have haptic feedback innately as well as designs where the haptics have been added. Thanks for Tim's coworker, Gary, for suggesting this topic for the show. Check out Costan's automotive design blog at http://www.drivingroom.com And remember to visit Haptics-e: The Electronic Journal of Hapt...
DC91 Interview: Peter Morville Live at IUE 2012
September 13, 2012 01:24 - 30 minutes - 17.3 MB"From Information Architecture to Ambient Findability to Intertwingularity: An Inspiring Conversation with Peter Morville " Recorded June 18th, 2012 at IUE2012. Peter Morville (above, left), best known as a founding father of information architecture, co-authored the profession's best-selling book, Information Architecture for the World Wide Web. That was 1998. Since then, Peter continues to be a prolific author, practitioner, and thought leader for our industry and profession amidst thi...
DC90 Longitudinal Review: Windows Phone 7.5
September 01, 2012 03:30 - 57 minutes - 16.3 MBTobby Smith joins Tim Keirnan for a longitudinal review of the Windows Phone 7.5 mobile operating system. Both guys have been using it on Nokia Lumia 710 handsets since last winter and are ready to explain why they enjoy the Windows Phone customer experience, as well as complain about the negative points which they hope Microsoft will fix in the upcoming Windows Phone 8. Tobby is a long-time veteran of smart phone use, while Tim is new to smart phones, so both ends of the user continuum are...
DC89 Mailbag Episode 3
July 12, 2012 00:21 - 21 minutes - 9.86 MBA very special mailbag episode in which * Internet User Experience 2012 is promoted. Check it out at www.iue2012.com * Costan refers us to a terrific article on Airbus airliner cockpit interface design. Read it at http://www.telegraph.co.uk/technology/9231855/Air-France-Flight-447-Damn-it-were-going-to-crash.html * An anonymous listener complains about Tim's articulation. When is enunciating for intelligibility a problem, if ever? Do listeners speaking English as a second language apprec...
Listener Feedback with Lynn Leitte re: Low Contrast Hurts Usability MAY2012
May 29, 2012 22:12 - 33 minutes - 13.3 MBListener Lynn Leitte joins Tim for a discussion on how a fad of low-contrast visual design is hurting readability of text and usability of interface elements. What say you? Episode was recorded in late April but for a plethora of reasons is only available now.
DC88 Interview: Guidelines To Ensure Voting Intent with Dana Chisnell
April 03, 2012 03:15 - 26 minutes - 18.4 MBDana Chisnell from Usability Works discusses her latest project, Field Guides for Ensuring Voter Intent. This Kickstarter crowd-source funded project will design, write, publish, and distribute concise design guidelines for usable ballot design to public servants around the United States. And, eventually, beyond. Learn and contribute (up until April 14th) to the project at http://www.kickstarter.com/projects/civicdesigning/field-guides-to-ensuring-voter-intent Read Dana's thoughts on civic...
DC87 Longitudinal Review: GoldStar Microwave Oven Model MA65111W
March 31, 2012 00:30 - 16 minutes - 11.3 MBThe GoldStar MA6511W microwave oven is a triumph of kitchen appliance interaction design. Featuring only two mechanical controls that are all too rare in an age of overly-complex digital designs, the MA6511W deserves as much praise as can be put into this 16 minute episode. The adjective "intuitive" is often over-used, but it applies to this small microwave oven. Microwaves are functionally simple devices often made difficult to use by manufacturers who put frivolous features and buttons on...
Listener Feedback with Costan Boiangiu, FEB2012
February 24, 2012 04:18 - 15 minutes - 8.71 MBListener Costan Boiangiu joins the show with comments on episode DC84, The State of the Internet User Experience 2011 panel session from Internet User Experience 2011. Costan shares his ideas on * The lack of usable bookmark titles on etail product pages * Some websites' frustrating lack of consistent overall navigation * Some websites' not revealing their national identity up front, especially if it's an etail site You can find Costan at his photography site here: www.costanimagelab.com a...
DC86 Longitudinal Review: TomTom XL335TM Portable GPS
January 31, 2012 02:54 - 46 minutes - 10.6 MB"Attack of the Pointless Modal Confirmations" Tim critiques almost two years of experience with the TomTomXL335TM portable GPS in a longitudinal review plagued by a ragged voice from a nasty January filled with mishaps, and a mental wooziness that we hope isn't too obvious. But food poisonings, auto wrecks, and seasonal colds cannot prevent the fact that the XL335 is a GPS that has terrific voices which sound wonderful, but unreliable software and horrid modal confirmation abuses throughout....
Listener Feedback with Eric Gauvin, DEC2011
December 14, 2011 03:15 - 24 minutes - 14.2 MBA new Design Critique episode type is born. When someone sends feedback on an episode, they may be asked to come on the show and discuss what they had to say. That's how Eric Gauvin from the USA got roped into doing an episode with Tim regarding Eric's email comments on episode DC84, The State of the Internet User Experience 2011 panel. Thanks to Eric for making time to talk with me. And season's greetings, everyone!
DC85 Critique: Sustainable Shaving Tools
November 24, 2011 14:48 - 1 hour - 31.8 MBIn which Tim Keirnan and Mike Beasley discuss vintage shaving tool designs, featuring the safety razor and straight razor. Shaving with these old methods has many advantages, including: * Closer shaves that last longer before the dreaded 5 o'clock shadow appears * Improved skin condition due to premium creams and soaps used * Lower cost of ownership (unless you start collecting gear as a hobby) * Sustainable technology compared with disposable plastic-dominated, modern, overpriced crap * Bet...
DC84 Panel: The State of the Internet User Experience, 2011
October 31, 2011 03:19 - 1 hour - 24.5 MBRecorded live at Internet User Experience 2011 on October 11th, it's the panel session "The State of the Internet User Experience" starring Marti Gukeisen Dave Mitropoulos-Rundus Dante Murphy Susan Weinschenk and Tim Keirnan as the moderator. Learn more about the panelists at http://www.iue2011.com/presentation_stateofux.html Thanks to all four panelists for allowing Design Critique to distribute this recording.
DC82b Critique: Logitech Customer Service
October 23, 2011 21:25 - 8 minutes - 5.06 MBIn this followup to episode DC82a, Tim describes the conclusion of his interaction with Logitech Customer Support. Unlike the MINI/BMW car maker attitude towards service after a sale, Logitech proves itself exceptionally good at listening to a complaint about a defective product and fixing it quickly without hassle. If only more companies took their customer experience after the sale as seriously as Logitech does! Service after the sale is as important as the product design itself. Indeed, ...
DC83 Longitudinal Review: 2009 MINI Cooper
September 13, 2011 01:38 - 1 hour - 43.3 MBThe longitudinal review of Tim's 2009 MINI Cooper is here! A car so unreliable that he had to get rid of it after only 2.5 years. Automotive human factors engineer Ken Mayer (cohost from our earlier Saturn SC2 car critique) returns to help Tim on this very detailed critique of the second generation MINI Cooper, a stunning mix of greatness and disaster (the car, we mean, not this critique). If you love cars, you'll love this episode. We put the long in longitudinal product reviews! Basically...
DC82 Longitudinal Review: Logitech Pure-Fi Anywhere 2
August 31, 2011 01:30 - 24 minutes - 19.3 MBTim critiques the Logitech Pure-Fi Anywhere 2 portable speaker system for iPods, iPhones, and other sound-making gadgets. The Pure-Fi Anywhere was Logitech's sequel to the highly successful mm50, which Tim and Alan reviewed way back in episode DC39. This longitudinal review covers two years of experience using this product, including the new user interface, the industrial design that both delights and disappoints, the improved sound quality of the bass response, and a problem with the batte...
DC81: 6th Anniversary Episode with Dr. Susan Weinschenk on 100 Things Every Designer Needs to Know About People
July 29, 2011 01:31 - 57 minutes - 22.9 MBSixth Anniversary Edition! Dr. Susan Weinschenk joins Tim Keirnan for a discussion of her latest book, 100 Things Every Designer Should Know About People. Not just a collection of opinons, 100 Things... presents up-to-date research on the fundamentals that uderpin our work as UX professionals, while exposing several popular myths and misconceptions along the way. Thanks for listening for six years! I'm proud of what Tom Brinck and I started back in the summer of 2005, and appreciate any and ...
New blog article is at Entrepreneurial America
July 19, 2011 01:34I just published an article on usability testing for entrepreneurs at Entrepreneurial America's website. It's a great place and I encourage you to check it out. Here's a direct link to my article.
DC80: Calculating ROI for Usability at Ford Motor Company with Chad Esselink
July 01, 2011 00:28 - 55 minutes - 19.2 MBTime for another wordcast episode, this time on ROI. Chad Esselink from the Ford Motor Company joins Tim Keirnan for a discussion on calculating return on investment for UX projects and forming a usability team. While at Ford, Chad used case studies backed with return on investment calculations to get buy-in from his superiors to create the Creative Design & Usability team. We all think we know about usability's ability to cut costs, but Chad tells us that increased throughput is just as imp...
DC79 Interview: Author Giles Colborne on Simple and Usable: Web, Mobile, and Interaction Design
April 29, 2011 03:49 - 48 minutes - 13.8 MBAuthor Giles Colborne from CX Partners joins Tim Keirnan for a discussion about his book Simple And Usable: Web, Mobile and Interaction Design. To quote the back cover: "Simplicity is a discipline that can be learned. This book shows you how with humor, powerful examples, quotes, and case studies. You'll learn to strip away complexity by organizing, removing, hiding, and displacing. And you'll discover how to create focused, elegant user experiences that people will love." Here is Giles' we...
DC78 Interview: UPA Body of Knowledge Project with Carol Smith
April 01, 2011 02:18 - 17 minutes - 12.3 MBTim interviews Carol Smith about the Usability Professionals Association's body of knowledge project. Carol led Michigan UPA members in a body of knowledge work day hosted at the offices of Tec-Ed, Inc., in Ann Arbor on Saturday, March 26, 2011. If you would like to assist us in developing the UPA body of knowledge for our profession, contact Carol at project at usabilitybok.org (substitute the @ symbol for " at ", no spaces before or after) See the body of knowledge project at http://...
DC77 Wordcast: Structured Design Review
February 26, 2011 19:11 - 32 minutes - 18.5 MBDavin Granroth joins Tim Keirnan for a discussion of a structured design review method. This way to critique a design obtains maximum useful feedback with minimum pain to people's feelings. Tim refers to it now as "The Granroth Review Method" but Davin is quick to thank some writing professors at Michigan State University for the concept, which Davin has adapted well to our UX professional needs. You can read about this method over at Davin's blog: http://blog.davingranroth.com/2011/01/a-mo...