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Ep. 32: Five Ways to Improve Customer Service
Dental Business RX
English - April 25, 2022 09:00 - 21 minutes - 20 MB - ★★★★★ - 22 ratingsManagement Business dental dentalbusiness dentalconsultant dentalconsulting dentaleconomics dentalmanagement dentalmarketing dentalpractice dentaltown dentist Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Ep. 31: Designing a Productive, Efficient Schedule that Works for You!
Next Episode: Ep. 33: Four Steps for Reducing Office Drama
Dentistry is ultimately a service business, and having great customer service will do more to make your practice stand out than having the most impressive hi-tech equipment or expensive marketing gimmick. So, in this episode, Jeff discusses five ways for your team to improve the quality of service and make your practice a place where patients want to stay and refer their friends and family to.
:12 – Why customer service has become even more important over the last few years
6:47 – Understanding the patients’ needs and wants
10:37 – Having procedures in place
13:26 – Building a service-oriented team
16:24 – Managing with the right focus
Learn more about MGE –https://www.mgeonline.com
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