Solutions to the Back and Front Office Divide
The Dental A Team Podcast
English - June 28, 2022 10:00 - 21 minutes - 29.2 MB - ★★★★★ - 172 ratingsManagement Business Health & Fitness Medicine career medical success dental dentalateam dentist entrepreneur millionaire Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #541: How To Overcome The Great Resignation
Next Episode: #543: Prevent Team Turnover This Way
Kiera and Tiff are here to help your office overcome the divide between your front and back office. First, Tiff dies into key tips for communicating with others:
Validate
Listen to hear, not to respond
Speak with true intention
Then, the pair talks about the number one easiest way to enhance communication between the two sides: hand-offs (use NDTRs)! By installing required communication between departments, people fall onto the same page more often than not.
Episode resources:
Listen to episode 154: Increase Case Acceptance from 50% to 100% in One Afternoon (NDTR Hand-offs)
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