Deliver on Your Business
122 episodes - English - Latest episode: about 2 years ago - ★★★★★ - 16 ratingsDeliver on Your Business, powered by EntreCourier.com, is for Independent Contractors working in the On Demand Delivery space, delivering for Gig Economy apps like Grubhub, Doordash, Postmates, Uber Eats, Caviar, Deliv, Amazon Flex and so many others. Never forget that YOU are the boss! Deliver on Your Business helps you think like a business owner, not an employee. We're here to help you become an INTENTIONAL business owner, not an accidental one. Because here's the deal, folks: When they signed you up as independent contractors, they made you a business owner. Deliver on Your Business is here to help you claim that role. We'll help you look at business principals and how you can adopt them into your own business. We help you take control of your work and build your profits. We help you Deliver on YOUR Business!
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Episodes
Episode 67: Do Grubhub Doordash Postmates Uber Eats Contractors Qualify for Unemployment?
April 12, 2020 05:00 - 38 minutes - 26.6 MBDo we qualify for unemployment benefits as gig workers delivering for Grubhub, Doordash, Postmates, Uber Eats? If we have to stay home during this pandemic, or we choose to stay home for safety reasons, or we stay home because we can’t earn enough, how does that impact our ability to recover those benefits? Normally we wouldn’t qualify, however the recent stimulus package included provisions to help self employed individuals. We talk about that in today’s episode. Some articles that we ref...
Episode 66: Maintaining Mental Health While Delivering During a Pandemic
April 03, 2020 17:00 - 22 minutes - 15.3 MBHow are you holding up, delivering for Grubhub, Doordash, Postmates, Uber Eats or any other gig companies during this COVID-19 Coronavirus pandemic? That's an important question. I fear that the mental health toll from this could be as bad if not worse than the physical health. How can we respond to this challenge and keep encouraged and manage stress? A couple of articles here talk about stress, how it impacts us, and how we can manage it. I really encourage checking them out. https://h...
Episode 65: Alternatives to Delivery Income During a Pandemic
March 27, 2020 20:00 - 31 minutes - 21.7 MBIs your income while delivering for Grubhub, Doordash, Uber Eats or others dropping because of this pandemic? Or did you have to stay home? It's frustrating to pause like this. And to compound things, the Supreme Court in New York State just ruled that Postmates drivers are employees. This will likely impact all delivery apps. What do they do now? What is the ripple effect going to be? What does this mean for the future of gig delivery? Maybe it means opportunity. Pat Flynn was an archite...
A Delivery Driver's Message to Restaurant Operators
March 23, 2020 16:00 - 3 minutes - 2.63 MBI wanted to take a moment and offer a special message to restaurant owners. I'm a delivery driver who contracts with Grubhub, Postmates, Doordash and Uber Eats. Normally this podcast is directed towards other couriers. But today I wanted to just take a moment and give a heartfelt message to those of you who are operating restaurants in the midst of all this. You can read the message at https://entrecourier.com/2020/03/23/a-delivery-drivers-message-to-restaurant-owners/ More about the Entr...
Episode 64: Will Response to COVID-19 By Delivery Gig Apps Help or Hurt Them?
March 20, 2020 18:00 - 28 minutes - 20 MBBefore digging into the topic, I wanted to post a link to this article on Marketwatch that looked at my experience doing delivery in the midst of the Covid-19 Coronavirus crisis. Here are some links related to today's topic. Grubhub's announcement they would waive fees for independent restaurants. Uber Eats shortly followed suit, announcing the same. At least one analyst has some concerns about the impact of those moves on the companies. Doordash wanted to make it look like they were do...
Episode 63: How does COVID-19 Coronavirus Impact Us as Food Delivery Contractors?
March 13, 2020 19:00 - 29 minutes - 20.1 MBThis past few days have really hit home how seriously the Corona virus is being taken. Major sporting events are being canceled. Tom Hanks has the virus. Schools are being suspended or canceled. How is this going to impact us as delivery contractors for Grubhub, Postmates, Uber Eats, Doordash and others? I've avoided discussing this topic for the most part because, frankly, I'm not an expert. There's a whole lot more that I don't know than what I do know. Here's what I believe We're go...
Episode 62: Order and Pay - Is it Worth It?
March 06, 2020 21:00 - 31 minutes - 22 MBUber Eats is starting to roll out Order and Pay where couriers place the order and pay for it with an UE-provided debit card. Grubhub only recently joined in. Is it worth it to accept Order and Pay delivery offers? Does it make sense? We talk about the good, the bad and the ugly when it comes to order and pay. The Good: Doordash. Okay, no one is really good on this one but they're less bad than the other two. The Bad: Grubhub. Or they're Ugly Lite - Grubhub's got some real issues rolling...
Episode 61: How Can a Delivery Platform Earn My Loyalty?
February 28, 2020 14:00 - 29 minutes - 20 MBLast week's episode (Episode 60) involved a discussion with researchers who were looking at the non-monetary things that gig platforms can do to attract and gain loyalty. So this week I thought I'd throw my two cents in. Amazing how long I can talk with 2 cents. Here's what it all boils down to: Respect your drivers. Grubhub, Doordash, Uber Eats, Postmates, any other gig delivery platforms that use independent contractors: Respect the drivers you contract with. If you do that, it will pl...
Episode 60: What Keeps Us Engaged or Attracts us to a Delivery Platform?
February 20, 2020 18:00 - 36 minutes - 25.2 MBWhat is it that makes you loyal to one particular platform over another? Is there one that you prefer to deliver for? Why is that? Are there things besides money that might make us more likely to stay with a platform, or more likely to switch to another type of opportunity? Today, we talk with a team of researchers who discuss a study they are working on related to this very topic. We are joined today by the following: Lance Saunders is Assistant Professor with the Department of Supply C...
Episode 59: The Great Grubhub Free Uber Eats Experiment
February 14, 2020 21:00 - 36 minutes - 25.1 MBAbout 70% of my deliveries are for Grubhub. Maybe 1% are with Uber Eats. I was unable to get Grubhub time blocks scheduled for much of this week, so I decided to see how it would go if I went all in on Uber Eats for a few days. Here's my experience chasing a 40-delivery Quest this week, and how did my earnings compare? A week ago I wrote about Grubhub suspending drivers for not accepting enough orders. I took the stance that I can do better with other platforms than with what I can do if ...
Episode 58: Reducing Taxes and 1099's with CPA Mark Toussaint
February 07, 2020 02:00 - 45 minutes - 31.5 MBIt was an honor having Mark Toussaint, CPA, join us for the podcast this week. Mark owns and operates TASC Public Accounting and CFO Services with offices in Boulder and Longmont, Colorado. Mark is also on the faculty teaching accounting at Metro State University in Denver and occaisionally dabbles in Dashing for Doordash. He has his Masters in Tax Law from Denver University, so he understands taxes but also understands how it is in the Gig Economy. Mark helps us understand what those pesk...
Episode 58: Reducing Taxes and 1099's with Public Accountant Mark Toussaint
February 07, 2020 02:00 - 45 minutes - 31.5 MBIt was an honor having Mark Toussaint, Public Accountant, join us for the podcast this week. Mark owns and operates TASC Public Accounting and CFO Services with offices in Boulder and Longmont, Colorado. Mark is also on the faculty teaching accounting at Metro State University in Denver and occasionally dabbles in Dashing for Doordash. He has his Masters in Tax Law from Denver University, so he understands taxes but also understands how it is in the Gig Economy. Mark helps us understand wh...
Episode 57: All About the 1099's for Doordash Grubhub Postmates Uber Eats etc.
January 31, 2020 13:00 - 34 minutes - 24 MBYou got your 1099. Now what? What is the 1099 for Grubhub, Postmates, Doordash,Uber-Eats and other gig delivery companies? What if my 1099 from Doordash is wrong (or anyone else - it just happens a lot with Doordash in particular? What's the deal with the 1099-K For Uber Eats? Do I have to claim income if it's not on a 1099? We talk 1099's for independent contractors who deliver in the gig economy. In the episode we referenced this article that we published earlier about Uber Eats an...
Pregame Speech for Delivery Drivers
January 27, 2020 18:00 - 7 minutes - 5.49 MBThis is a special episode I recorded in anticipation of the big game happening this Sunday. You know, that football championship game where everyone watches the commercials? I love listening to some of the speeches coaches give their players before a big game. Some of them have you ready to run through a brick wall. Others build something deep inside you. All good stuff. I won't pretend I'm anywhere near the level of some of these great motivators. Not even on the same playing field - lite...
Episode 56: How to Avoid Being Exploited by Doordash, Grubhub, Postmates, Uber Eats etc.
January 24, 2020 21:00 - 34 minutes - 23.5 MBYou may have seen the reports going around that Doordash Dashers are only making $1.45 per hour. I’m not linking to any of those articles because the reporting is so shoddy and irresponsible that they are not worthy of a link. HOWEVER, the study that prompted the articles is worth linking. Working Washington was looking at how much DOORDASH pays drivers. The study serves as a good comparison to a tipped employee to see how it would look against what minimum wage would be on payment FROM THE...
Episode 55: Using Delivery Bags: How do they help your delivery business?
January 17, 2020 23:00 - 34 minutes - 23.7 MBDoes it make sense to use Insulated Delivery Bags or Hot Bags Delivering for Grubhub, Doordash, Postmates, Uber Eats, etc.? There’s a couple questions about bags: Do you have to use them on deliveries? SHOULD you use them? I’m not sure on the ‘do you have to’ question. I wrote more about that here. The more important question is, does it make business sense? We talk about that today. Ultimately, I find that having a delivery bag gets me in and out of the restaurant faster, speeds up the in...
Episode 54: Seven Audio Books that have helped me as a Delivery Independent Contractor
January 10, 2020 14:00 - 36 minutes - 25 MBMaybe the greatest, most pleasant surprise that I've encountered with this delivery gig is the time. I used to see my delivery time as taking away time from other things. I'm coming to realize that the time spent driving to places is a time where I can learn, develop, and grow. One of the biggest ways I can do this is with podcasts and audio books. This week I am focusing on audio books that have made a difference to me. These books are not about deivery or about being an independent contr...
Episode 53: The State of the EntreCourier Address
January 03, 2020 21:00 - 33 minutes - 23.3 MBThe New Year is a natural time for reflection What was great about the last year? what wasn't so great? What do you want the year to come to look like? This week, I get a little more personal about why I started doing delivery, why I do the website, and how does that tie in with my passions and what I want to do with my life. My hope is it helps you with your own reflection. Where do you want your life to go? Are you an independent contractor for Grubhub, Doordash, Uber Eats, Postmates or...
Episode 52: What will change in California with AB5 January 1 for Grubhub, Doordash, Uber Eats Drivers?
December 27, 2019 21:00 - 34 minutes - 23.5 MBWith AB5, What happens to Contractors for Grubhub, Doordash, Postmates, Uber Eats and others on January 1? What will change? Nothing. Okay, your clock will change, your calendar will change. But you will still be a contractor. Nothing changes until something changes. We talk about the changes to expect from AB5 when it becomes law on January 1. Some articles: An overview of AB5 including Episode 37 of our podcast. Forbes article on lack of teeth in AB5 TechCrunch article on Doordash mi...
Episode 51: My Christmas Gift to My Customers (Grubhub, Doordash, Uber Eats, Postmates)
December 20, 2019 19:00 - 34 minutes - 23.4 MBMerry Christmas This is our last episode before Christmas. I want to wish all of you a very merry and wonderful Christmas. I don’t mean to impose any particular beliefs on anyone by sticking to the Christmas name (rather than saying Happy Holidays or something like that) but I sincerely wish for you the things that are such a part of the holiday: Peace and Goodwill to all. As a special bonus, today’s episode is all about presenting a Christmas gift to my customers. Since Grubhub, Postmate...
Episode 50: When is Bad Weather an Opportunity and When is it a Bad Idea for Delivery Contractors?
December 13, 2019 14:00 - 34 minutes - 24 MBWe’ve already had some crazy bad weather for the early part of Winter in several parts of this nation. And just think, January, February and March have yet to hit. Snowstorms or even heavy rain storms can be a great time to make money. Super cold weather, lots of snow, windy miserable days are all times people don’t want to go out. The convenience of delivery can be too good to pass up. And that can mean we can make good money delivering for Grubhub, Doordash, Postmates, Uber Eats and othe...
Episode 49: Is Doordash Top Dasher Worth It? Should You Pursue Grubhub Premier?
December 06, 2019 17:00 - 34 minutes - 23.5 MBIs Top Dasher Worth it? Is Grubhub Premier Worth Pursuing? At the start and end of every month, the whole topic of being Top Dasher moves to front and center in Doordash forums. People are close to achieving their status. People did or didn’t make it. But the question is, is it even worth it? Let’s talk about incentive programs like Top Dasher for Doordash, or Grubhub Premier or Pro status, or even Uber Eats Pro. Understand what the real benefits are that are offered. Understand if the ...
Episode 48: Is it Possible to Be Thankful When Delivering in the Gig Economy?
November 29, 2019 17:00 - 26 minutes - 18.6 MBHappy Thanksgiving, my friends. Keeping it real simple this week, it's all about gratitutde and thankfulness. I am thankful for you. Thankful that you choose to be a part of this whole EntreCourier thing, whether listening to the podcast or reading the blog. That means everything. And I hope that this weekend, there is much for you to be thankful for. Ron https://entrecourier.com
Episode 47: Comparing Grubhub Doordash Postmates and Uber Eats For Delivery Drivers
November 22, 2019 16:00 - 34 minutes - 24.1 MBIn recent episodes we looked at each of the four dominant food delivery apps and how they worked as delivery options for independent contractors. We asked the same five questions of each. Episode 33: Postmates Episode 35: Grubhub Episode 39: Doordash Episode 45: Uber Eats This week we compare the four looking at those same five questions: How is the pay? 2:52 How is the app? 12:28 What are deliveries like? 16:40 Do they respect the independent contractor relationship? 22:02 How is their su...
Episode 46: The New Uber Eats Pay Model: First Impressions
November 16, 2019 01:00 - 31 minutes - 22 MBIs Uber Eats a better option with the new pay model? In last week’s episode we wrapped up our four-part series of looking at different delivery apps including Postmates, Grubhub and Doordash. Last week we looked at Uber Eats. I’d drug my feet talking about them because I wanted to wait for the new pay model to drop. After I finally decided to go forward with that episode, they introduced the new model THIS week in my market. I originally planned to do a summary that compared all four apps, ...
Episode 45: Is Uber Eats a Good Delivery Option for Independent Contractors?
November 08, 2019 21:00 - 35 minutes - 24.5 MBWe have been focusing in some of our episodes on the four dominant food delivery apps. In Episode 33, we talked about Postmates, Episode 35 talked about Grubhub, and Episode 39 covered Doordash. This week it'sUber Eats .We ask the following questions: · How is the pay? (3:05) · How is the app? (16:14) · What are deliveries like? (22:22) · Do they respect the Independent Contractor relationship? (26:16) · How is their support? (29:48) You can get ...
Episode 44: Should I Deliver Full Time as an Independent Contractor for Grubhub Doordash etc.?
November 01, 2019 13:00 - 35 minutes - 24.4 MBA lot of couriers will try this delivery gig as a side hustle and think, this is paying better than my regular job. Others see the ads for 'up to $25 per hour' and think that looks pretty good. Is this a viable option for full time work? Can it pay well enough to be worth doing fulltime? In this week's episode we talk first about the reasons it may NOT be a good option. And then we delve into advice for going forward if someone wants to try this as a fulltime gig. We make reference to a ...
Episode 43: Being More Profitable on Apartment Deliveries, with Eddie and Akash from Beans
October 25, 2019 13:00 - 36 minutes - 25.1 MBApartments. Finding the customers while on delivery at apartment complexes can be a miserable experience. The way complexes are laid out, the way they are numbered, the way they are marked, it can be next to impossible to find the customer. And too often, the customer has no idea how to tell you to get there. I'm in Colorado. There are complexes I KNOW were built before weed was legal, but I swear they were smoking it (or something else) when they numbered the buildings and apartments. The...
Episode 42: A Tale of Two Profits: Talking Taxes, Profits, and is it Time to Get Worried?
October 18, 2019 20:00 - 34 minutes - 23.6 MBWe are coming up on the end of the year. Doesn't seem possible, does it? One thing that the end of the year is going to mean is, TAXES. Are you ready for tax day? This week we do a bit of a more general overview of taxes. In Episode 21, we talked a little more in depth about how taxes work.Earlier in the year a more in depth explanation and video were published about what taxes are like for independent contractors in the on demand delivery industry. We talk about some basic understandings...
Episode 41: The Big Picture of Financial Success for Delivery Contractors With Elijah Bilel of The App Lifestyle
October 11, 2019 13:00 - 39 minutes - 27.2 MBMoney. Bottom line, that's why we're doing this delivery gig, right? I don't know that many of us can say we feel our life calling is to bring food to people, at least not in this fashion. We're here to make money. But we're running a business as well. Money is a big part of that. Have you ever thought about these thing? Understanding why you're out there making money. Are there other ways to earn money? How can we use our delivery time to prepare ourselves for making more money? Wh...
Episode 40: It's not Quite Knight Rider and Kitt: Talking Tech, Driving and Delivery
October 04, 2019 16:00 - 30 minutes - 20.8 MBIn the 1980's, the TV show Knight Rider made quite a splash with Michael Knight (played by David Hasselhoff) saving the world with his high tech car, KITT (Knight Industries 2000). Some of the tech they envisioned then, we're just now starting to see come to reality.Some of the tech we have available today goes so far beyond what they had. I'd LOVE to be able to do my deliveries in that Trans Am though, that was one sweet car. But let's talk tech. What is some of the technology that help...
Episode 39: Is Doordash a Good Delivery Option for Independent Contractors?
September 27, 2019 15:00 - 34 minutes - 23.7 MBWe have been focusing in some of our episodes on the four dominant food delivery apps. In Episode 33, we talked about Postmates, and Episode 35 talked about Grubhub. This week it's Doordash's turn.As we look at each delivery platform, we'll ask the following questions: How is the pay? (2:48) How is the app? (12:10) What are deliveries like? (18:04) Do they respect the Independent Contractor relationship? (24:40) How is their support? (27:56) You can get a semi-transcript of the episode...
Episode 38: Balancing Your Business And The Important Stuff With UDM
September 21, 2019 16:00 - 35 minutes - 24.8 MBThis might be instantly my favorite episode so far. For a couple of reasons. I'm honored to have UDM on with us this week. The timing of this episode and the topic just collided with real life in an incredible way. It's all about balancing life and priorities with the work we do. Sometimes it's just really easy to get lost in our work. But life happens. It happened for me and played a part in putting this out at a slightly different time. I get into that more in what I called episode 38a. ...
Episode 38-a. Does Life Get In the Way of Your Business?
September 20, 2019 14:00 - 8 minutes - 6.15 MBHey there, Courier Nation You can tell pretty quickly this week that this is a bit different. None of the production, it's just some raw audio. Which is okay because sometimes life is raw. In good and bad ways. This week has its share of both for me. Bottom line: I called this Episode 38-a because the normal episode is delayed just a bit. I wanted to put something up so you didn't wonder what's happening. But you know me, I'm not so good at "Hey everyone, gonna be a slight delay." Life h...
Episode 37: AB5 Is About to Become Law: How Will That Change Our Businesses as Gig Contractors?
September 11, 2019 00:00 - 31 minutes - 21.4 MBAB5 is almost certain to become law. The final vote in the California state senate is expected to pass before the week is over. What will happen to the Gig Delivery industry and to contractors for Grubhub, Doordash, Postmates, Uber Eats and others in California? How will that affect our businesses? How will that impact us in other states? What will be the ripple affect? We talk about this some in today's episode. Some of the topics we cover are: (with links to related articles at EntreCou...
Episode 36: Getting Paid by Doordash: Pay Model Changes and What to Expect
September 06, 2019 13:00 - 28 minutes - 19.9 MBThe plan was to continue the series on what it's like to deliver for each of the main delivery apps. However, Doordash STILL hasn't rolled out their new pay model. That's been such a big topic of discussion lately: Why are they changing? When are they changing? Why is it taking so long? Today's episode will talk about the history of Doordash's pay model. We'll talk about why they moved to the current model, how the current model works, and what that means for however the new pay model will ...
Episode 35: Is Grubhub a Good Option for Independent Contractor Couriers?
August 30, 2019 13:00 - 27 minutes - 19.1 MBWe have been focusing on the four dominant food delivery apps. In Episode 33, we talked about Postmates, and this week we'll talk about Grubhub. As we look at each delivery platform, we'll ask the following questions: How is the pay? How is the app? What are deliveries like? Do they respect the Independent Contractor relationship? How is their support? You can get a semi-transcript of the episode (it's not going to be word for word, but close enough) on the episode page on our website ...
Episode 34: Becoming Your Own Boss with Gig Coach Jake
August 23, 2019 13:00 - 29 minutes - 20.2 MBFor the first time in this podcast, you get to listen to someone else along side me. We're excited to have Gig Coach Jake join us as a guest on the Deliver on Your Business podcast. You can follow Gig Coach Jake on Youtube. You can learn more about him on his About Us Page. Also learn more at his website, GigCoachJake.com Jake has recently launched a Patreon group. Learn more here. We're excited to see his new podcast get launched. It will be entitled Be Your Own Boss: Gig Economy Strat...
Episode 33: Is Postmates a Good Delivery Option for Independent Contractor Couriers?
August 16, 2019 16:00 - 30 minutes - 21.1 MBWe will start looking at the four dominant food delivery apps, starting this week with Postmates. With each app we'll ask the following questions: How is the pay? How is the app? What are deliveries like? Do they respect the Independent Contractor relationship? How is their support? You can get a semi-transcript of the episode (it's not going to be word for word, but close enough) on the episode page on our website at EntreCourier.com. Postmates couriers seem to have a love hate relat...
Episode 32: Can I Make Money Delivering on my Bike?
August 09, 2019 13:00 - 20 minutes - 14.2 MBWe're baaaaaack. Kicking off our weekly episodes, we ask the question of it if makes sense to use a bicycle for delivery. For a semi transcript, see our blog post on "Can I Make Money Delivering on My Bike?" Much of this episode was inspired by trying out the new Bicycle Mode feature on Doordash. I write more about my thoughts on using Doordash for bicycle delivery here. There are a lot of factors you want to consider when thinking about using a bicycle for delivery with Grubhub, Doordash...
Episode 31: Has the 31 Day Courier MBA series helped you develop?
July 31, 2019 19:00 - 20 minutes - 14.3 MBIt's been 31 days now. Today is our wrap up of the 31 Day Courier MBA Series. We had intended to talk about professional development for your employee (who happens to be you), however some of the earlier articles covered that pretty well. Ultimately, my hope is that the series as a whole has helped you develop. I express some wishes for you as we conclude this series: My wish is that you can walk away from the serious understanding who you are. You are a professional. You are a business ow...
Episode 30: Taking Care of Your Employee (You) on Payday
July 30, 2019 19:00 - 27 minutes - 19.3 MBThere is a huge difference between what you receive from delivery companies and what your actual earnings are. You get a better picture of how you are doing compared to say an employment option once you start treating your income as a paycheck complete with withholdings and deductions. In today's episode we talk about the importance of not touching your revenue until you have handled taxes, expenses and benefits. We talk about setting money aside for: Tax savings Expense savings Paid Tim...
Episode 29: Creating a Great Work Atmosphere
July 29, 2019 21:00 - 19 minutes - 13.6 MBWe are into the last few episodes of the 31 Day Courier MBA series, with only 2 more episodes after today. We will then start a weekly episode schedule starting with Friday, August 9. We mentioned the challenge that we put out in our weekly Courier Nation Motivation email that went out this morning. In that we encourage you to listen to Episode 8 on Measuring your performance, choose one of three key measurements we discuss there, and set a goal to be slightly better than you were last week...
Episode 28: Giving Yourself Benefits as an Independent Contractor
July 28, 2019 20:00 - 23 minutes - 16.1 MBWe start our last section on the 31 Day Courier MBA series, where we talk about employee relations. We don't have employees, you say. When you're an independent contractor, you are considered self employed, so guess who your employee is? You have a responsibility to take care of that employee. We talk about three major types of benefit that are often provided only for employees. Is it possible to give yourself these benefits? Paid Time Off Insurance Retirement. These are all things yo...
Episode 27: When is it Time to Fire a Customer?
July 27, 2019 14:00 - 21 minutes - 15 MBThere are times when a business has to ask if the relationship with the customer is helping them meet their business goals or is it getting in the way. When I was in telecom, we had customers who, when all was said and done, were more hassle than benefit. We were able to operate better and more profitable when we ended the relationship Remember that the customer in our case is the delivery company we are contracted with. We may have times we want to fire THEIR customers. There are certain...
Episode 26: Use Excellent Customer Service to Earn More Tips
July 26, 2019 17:00 - 30 minutes - 20.8 MBWith some platforms, tips are still made after the delivery is completed rather than ahead of time. Uber Eats and Postmates are the primary examples. The key to good tips is to deliver what the customer expects: Quick delivery Food arrives in good condition. When you can demonstrate that you are doing everything in your power to ensure that these objectives are met, you can increase your chances of getting more tips on these platforms: Get in and out of restaurants quickly Communicate w...
Episode 25: Is the Customer Always Right?
July 25, 2019 19:00 - 19 minutes - 13.3 MBYou hear the phrase used a lot in businesses that the customer is always right. We know that our customers - the delivery apps we contract with - are not always right. In fact they are often wrong. What do we do when they are wrong? We discuss this in today's episode
Episode 24: Developing a Customer First Attitude
July 24, 2019 20:00 - 22 minutes - 15.7 MBIn yesterday's episode, we identified that the delivery company is your primary customer. Since we are contracted with them, THEY are our customer. The restaurant is their customer, and the diner is, well.... sort of everyone's customer. When you think of Grubhub or Doordash or Postmates or anyone like that, how does that make you feel when you think of having a customer first attitude? Is it even possible when the relationship so often seems adversarial? A customer service attitude is NO...
Episode 23: Who is Your Real Customer?
July 23, 2019 22:00 - 21 minutes - 14.6 MBIf you ever saw the movie Inception, it was about a dream within a dream within a dream. As gig economy contractors for Grubhub, Doordash, Postmates, Uber Eats, Caviar, Shipt, Instacart, Amazon Flex, Deliv, Bitesquad, etc., the customer relationship is almost that complicated. It's about a customer of a customer of a customer. As independent contractors, our real customer is the one we are contracted with, the delivery company. At the same time, we have their relationship with their custome...
Episode 22: Know When to Say When
July 22, 2019 19:00 - 16 minutes - 11.4 MBWhile we may love doing gig delivery work, there always comes a time when it makes sense to move on. When is that time? The most important answer to that is going to be, when it doesn't support your why any longer. We talk about finding your why in Episode 3. It is important to be realistic about what you are really making. Ask yourself the following questions: Is it enough? Can it be enough? Am I making progress? When the time comes that it doesn't make sense to continue, what do you do...