Felicity Marontate: Retention After COVID

Welcome Back! 

Are you thinking about how last year's events have impacted your customer loyalty? If you have not done all that you can to educate and inform your customer base during these times, you will probably be lighter on the DMS side when the dust settles.

Check this very insightful conversation with Felicity where we talk about what customer retention means now.  

Time Highlights: 

07:00 The reward of helping others

12:00 Why do dealers lose customers during these times? 

24:00 Think about future business as well

27:00 Target the right audience with the right message 

34:00 Reward loyalty

37:00 Why omnichannel is the way of the future

42:00 Build your brad 

48:00 Next five years 

Connect with Felicity: 

LinkedIn: https://www.linkedin.com/in/felicity-marontate-3033b7139/detail/contact-info/ 

Website: https://vicimus.com/ 

Phone: 416.504.7038

Also, don’t forget to check us out at our website and on the following platforms:

Website: https://dtvms.net/  

Facebook: https://www.facebook.com/Dealertalk/ 

Instagram: https://www.instagram.com/dealertalk/   

YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  

Twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/    

Thank you for tuning in and as usual, we will TALK later!

---

Send in a voice message: https://podcasters.spotify.com/pod/show/dealer-talk/message
Support this podcast: https://podcasters.spotify.com/pod/show/dealer-talk/support