CX Today
189 episodes - English - Latest episode: 20 days ago - ★★★★★ - 1 ratingNews and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
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Episodes
How the Shift to Digital has Impacted Remote Working
August 25, 2021 08:00 - 10 minutes - 7.38 MBCX Today's Carly Read hosts Savinay Berry, EVP of Product & Engineering, Vonage.
VOC Trends: Automation, COVID and the Sector's Future
August 24, 2021 14:00 - 8 minutes - 6.09 MBCX Today's William Smith hosts Craig Shull, SVP & GM at GetFeedback.
The Role of Artificial Intelligence in Customer Service
August 19, 2021 10:00 - 15 minutes - 10.6 MBCX Today's William Smith hosts John Ball, SVP & GM Customer Workflow Business Unit, ServiceNow.
Analysing the CCaaS Magic Quadrant
August 17, 2021 08:00 - 15 minutes - 11 MBCX Today’s David Dungay hosts Zeus Kerravala, Founder of ZK Research.
Solving Agent Experience Challenges
August 10, 2021 15:00 - 21 minutes - 14.7 MBCX Today's David Dungay hosts Nick Beardsley, Enterprise Director, Onecom Group and Thomas John, VP Channels, Five9.
Cirrus Ex and the Power of the Super Agent
August 05, 2021 13:00 - 14 minutes - 9.89 MBCX Today's Carly Read hosts Andy Tucker, Partner Success Manager, Cirrus.
Personalisation and the Importance of CX for Retailers
July 30, 2021 13:00 - 11 minutes - 7.93 MBCX Today's William Smith hosts Jamie Brighton, Head of Product Marketing EMEA, Adobe Experience Cloud.
Personalisation and the Importance of CX for Retailers
July 30, 2021 13:00 - 11 minutes - 7.93 MBCX Today's William Smith hosts Jamie Brighton, Head of Product Marketing EMEA, Adobe Experience Cloud.
The Future of CX in a Post-Pandemic World and the Role of CRM
July 21, 2021 12:00 - 23 minutes - 16.3 MBCX Today's Rob Scott hosts Crevan O'Malley, Senior Sales Director, HubSpot.
The Future of CX Starts with the CRM
July 19, 2021 12:00 - 21 minutes - 14.9 MBCX Today's David Dungay hosts David Campbell, VP of Marketing, SugarCRM.
AudioCodes: Modernising On-Premise Contact Centres
July 15, 2021 14:00 - 19 minutes - 13.6 MBCX Today's William Smith hosts Peter Broeckx, Sales Manager Contact Center EMEA at AudioCodes
Audiocodes: Modernising On-Premise Contact Centres
July 15, 2021 14:00 - 19 minutes - 13.6 MBCX Today's William Smith hosts Peter Broeckx, Sales Manager Contact Center EMEA at AudioCodes
Reimagining Customer Migration Journeys
July 14, 2021 16:00 - 27 minutes - 19 MBCX Today's David Dungay hosts Andy Dignan, Senior VP of Global Partners and Services, Five9 & Irwin Lazar, President and Principal Analyst, Metrigy.
Keeping Agents Engaged Post-Pandemic
July 12, 2021 15:00 - 9 minutes - 6.48 MBCX Today's Carly Read hosts Maxine Allard, Senior Account Director, Odigo.
How Invoca's DialogTech Deal Impacts the $4.8B Conversational Intelligence Market
July 07, 2021 10:00 - 9 minutes - 6.36 MBCX Today's Carly Read hosts Gregg Johnson, CEO, Invoca.
Digital Transformation and AI in CX
June 28, 2021 11:00 - 21 minutes - 14.5 MBCX Today's Carly Read hosts John Trembley, VP of Marketing, Evolv.
The Past, Present and Future of CRM
June 17, 2021 12:00 - 14 minutes - 9.67 MBCX Today's William Smith hosts Jon Ferrara, Nimble founder and CEO.
CallMiner Eureka Platform and Managing Cross-Channel Conversations
June 07, 2021 09:00 - 20 minutes - 14.1 MBCX Today's Carly Read hosts Jeff Gallino, CTO & Founder at CallMiner.
Noise Challenges Associated with WFH
May 27, 2021 13:00 - 13 minutes - 9.47 MBCX Today's Carly Read hosts Evan Fromberg, VP of Sales, Krisp and Robert Schoenfield, COO, Krisp.
Zendesk Customer Experience Trends Report 2021 Overview
May 25, 2021 13:00 - 15 minutes - 10.8 MBCX Today's Carly Read hosts Peter Lorant, EMEA COO, Zendesk.
Zendesk Customer Experience Trends Report 2021 Overview
May 25, 2021 13:00 - 15 minutes - 10.8 MBCX Today's Carly Read hosts Peter Lorant, EMEA COO, Zendesk.
Puzzel's CEO Talks CCaaS Innovation and Growth
May 19, 2021 12:00 - 15 minutes - 10.7 MBCX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel.
Verint Launches IVA Pro
May 14, 2021 10:00 - 11 minutes - 7.94 MBCX Today's Carly Read hosts Jen Snell, Vice President, Product Marketing, Verint.
The State of the Modern Contact Centre
May 12, 2021 12:00 - 15 minutes - 11 MBCX Today's Carly Read hosts Ed Creasey, Director Presales, International and Tomas Taesler, Product Line Manager, Workforce Management at Calabrio.
Is Video in the Contact Centre the next CX Game Changer?
May 12, 2021 11:00 - 15 minutes - 10.4 MBCX Today's Rob Scott hosts Thomas Rødseth, CTO at Puzzel
Artificial Intelligence meets Emotional Intelligence
May 03, 2021 12:00 - 32 minutes - 22.2 MBCX Today's Clare Muscutt hosts Sandra Thompson, Founder at Ei Evolution, and Jonathan Allan, CMO at Puzzel.
How Data Driven Insights Transform Customer Engagement
April 26, 2021 14:00 - 19 minutes - 13.4 MBCX Today's Carly Read hosts Martin Taylor, Deputy CEO, Content Guru.
Hubspot's Operations Hub Launch 2021
April 21, 2021 10:00 - 8 minutes - 5.56 MBCX Today's Carly Read hosts Alison Elworthy, EVP Revenue Operations, Hubspot.
Reimagining CX with Five9 and Metrigy
April 13, 2021 10:00 - 29 minutes - 20.3 MBCX Today's Rob Scott hosts Genefa Murphy, CMO at Five9 and Robin Gareiss, CEO at Metrigy.
Automating Conversations in CX
April 12, 2021 13:00 - 12 minutes - 8.73 MBCX Today's Carly Read hosts Esteban Kolsky, CX Evangelist, SAP.
Automation and CX - Best Practices and Business Checklist
April 06, 2021 15:00 - 13 minutes - 9.61 MBCX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert Labs, IBM.
Introducing the Five9 EMEA Summit
March 29, 2021 14:00 - 10 minutes - 7.09 MBCX Today's Carly Read hosts Sabine Winterkamp, Senior Director of Global Marketing, Five9 and Brian Atkinson, VP and Manager of EMEA, Five9.
How AI will Serve Post-COVID Omni-channel Customers
March 25, 2021 16:00 - 18 minutes - 12.7 MBCX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.
Moving from Customer Service to AI Powered Customer Experience
March 19, 2021 12:00 - 17 minutes - 12.2 MBCX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.
How Retailers have Adapted to Challenges During the Pandemic
January 26, 2021 11:00 - 33 minutes - 23 MBCX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership.
Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments
January 21, 2021 11:00 - 18 minutes - 12.9 MBCX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank Wassenbergh, CCaaS Practice Leader & "TheCXexperience" podcast co-host at Cloudlinx.
Customer Experience in the Digital Workplace
January 08, 2021 06:00 - 20 minutes - 14.3 MBCX Today's Rob Scott hosts Natalie Keightley, Senior Director Global Solutions Marketing at Avaya.
Reinventing CX With Automation
December 18, 2020 14:00 - 16 minutes - 11.4 MBCX Today's Rob Scott hosts Umesh Sachdev, CEO at Uniphore.
Reimagining a Digital-First Customer Journey
December 18, 2020 08:00 - 19 minutes - 13.4 MBCX Today guest host and CX expert, Clare Muscutt hosts Lindsay Rios, Head of Sales and CX at Table.