Supporting the Contact Centre Agent of the Future
CX Today
English - October 07, 2022 08:00 - 17 minutes - 12.2 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Next Episode: BISSELL Transforms CX Strategy with Five9
CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Genefa Murphy, Chief Marketing Officer at Five9.
In this session, we discuss the following trends:
How the contact centre agent role is changingWhich agent support technologies are coming to the fore?Exciting agent experience trendsHow Five9 is evolving to meet these trendsAgent of the future predictionsIf you're looking for more information on this topic, visit this page.
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